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AntaresPro

135 reviews
3.21 / 5


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Return/Replacement policy:
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Verified
5/5

2008-12-19

"I was extremely impressed with the responsiveness to my order. Almost immediately I received both a confirmation of my order and a shipment scheduled message. I placed my order just before 10pm on the 14th and the product I ordered arrived in perfect condition just 2 days later via ups ground. I order online a great deal but this kind of responsiveness is rare indeed."

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Verified
5/5

2006-10-12

"Advertised product arrived promptly and performs well. Helpful sales staff.

All expectations met.
"

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Verified
2/5

2005-02-10

"This company was recommended by a friend. He stated the have good prices good service. I ordered from Misha who quoted me a great price (albeit without OS - my fault I didn't ask for one) so I ate the addtional 200.00 for XP. The machine arrived at the door very fast. Upon loading the OS, the sound card and fax modem were not operational. I had to call Support four times for help.(alot of we'll call you back in 30 minutes) Finally on the fourth call, Misha answered and helped get the problems fixed. (Not installed correectly). Misha has been great, he knows his stuff. The machine, now working correctly is awesome. Just be very cautious when buying from here, unless you are literate with the hardware and software don't do it. If you don't mind an adventure ask for Misha and you'll get the best of service in both the cost and the support you'll need."

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Is trustworthy
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Verified
5/5

2004-10-28

"Antares Pro has left me completely satisfied. I ordered two barebones systems from them about a year apart. Both came on time and i have had no problems. The prices were exceptional, i had shopped around for a couple weeks prior to purchasing. I have had no experience with them concerning returns so i can't comment on that. I have recommended them to numerous people and would definitely order from them again if i need something. "

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Is consumer focused
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Variety of brands and products offered
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Ease of ordering online
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Delivering products on-time
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Verified
5/5

2004-04-14

"Misha at AntaresPRO has taken very good care of me over the years. His customer relationship with my company excels from any other vendors we use. The orders are always consistant to what i've ordered and they arrive when expected. AntaresPRO's customer service is awesome and I am so glad that I found these guys when I did. "

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-03-22

"I had purchased 5 or more computers, barebones units and asorted parts. Every thing was going fine at the start good delivery,price and quality of work.
Then delivery got bad. Had to call on orders to get them shiped. (squeaking wheel gets the grease)
Then the Work quality went to pot. Units came in with wiring not connected to motherboard,Floppy drives misaligned(would not eject disk),Missing Motherboard manuals. One unit could not be shutoff and the diskscan and defrag would not work. keyboard was bad causing unit to restart when shutoff. Sent back for repair. There quote "REPAIR Person" said there was nothing wrong and they shipped the unit back. After doing some trouble shooting found the Hard drive was bad. Installed new drive. I ate the cost of new hard drive which I perchased locally. Best of all was the last order for a keyboard(USB), mouse(USB), and a set of speakers. After waiting for 3 weeks and receiving no package or confirmation email called to see what the trouble was.No one could help. Would have to call tomorrow.
Called the next day and was told the order was lost and they would get back to me in a bout 15 minutes. They DIDNOT return call. Called the next day and was told that they would ship order that day. CALLED a week later still no package.called to see what was wrong. said they would check it out and get back to me in a few minutes. NO return call. Called the next day and was told order was shipped. 5 days later received order. GUESS WHAT? You quessed it 2 of the 3 items were NOT correct. I guess I will eat them too.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2004-03-04

" The order was shipped within just a few days
and everything was satisfactory. The prices compared very well with the local computer show and sales that I have been to.
"

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Verified
5/5

2004-02-21

"Great company. I have purchased 3 computers now and have not had any trouble with any of them. When I did have a problem I recieved great tech support even though my warrenty had already expired. I would and do recommend this company to everyone."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Speed of web site

Verified
5/5

2004-02-05

"We have been using AntaresPro for about a year now and they have been a valuable vendor for us. We have been purchasing dual CPU PC's for development and some machines for testing. Misha, has been great in his recommendations and really knows his stuff! orders have been accurate and on time as well . the overall experience with AntaresPro has been a great experience! We currently recommend them now and will continue to recommend them."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2004-01-29

"I have been buying bare-bones systems and other products from AntaresPro since September of 2002. I build affordable and efficient computer systems for home and business using the bare-bones as a base. I have been impressed with the price and the quality of goods received from AntaresPro. I can't comment on their customer service because I have not had to use it. I will continue to buy from this company."

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Verified
5/5

2004-01-27

"I can't belive the price I recieved on this Barebone system. It was all that I needed to upgrade my system. Everyone else wanted to sell the whole computer or wanted a lot higher price for a barebone. Even with the shipping cost, it was cheaper than myself going to any local store. Excellent service and fast shipment.
"

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Is consumer focused
Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-22

"I have been buying barebones products to build PC's for family members for about three years from another company. About a month ago I accidently came upon this site and could not believe the difference in quality choices offered by this company. Then my own PC crashed and I bought the necessary parts from AntaresPro and I could not believe the service I received and the quality and low prices available from this site. I would certainly recommend anyone looking for computer products to go to AntaresPro."

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N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-01-05

"I may have spoken too soon about this company..I recieved this order and I couldn't load anything to it..so I narrowed it down to either the motherboard or the processor as the culprit..I first sent the motherboard back to them after purchasing an upgraded motherboard..and after a little trouble I recieved credit on my credit card..When I got the new motherboard it had the same problem, so the processor was the problem..I sent the processor back Priority mail with a delivery confirmation..I did this on the 22nd of January..and go thte delivery confirmation that it was delivered on the 26th of January..I wrote and called AntaresPro to ask them to credit my card and they told me they never recieved the package..even though I sent the confirmation numbers from both the motherboard and the cpu..as of Tuesday Feb 3rd I heard nothing from them..as far as the credit..they still insist they didn't recieve the package..I called on feb 3rd and was told that they would have to talk to a supervisor, and it is Feb 5th and still have not heard from them..will update the progress if there is any...I will contact the BBB tomorrow if I don't hear anything..Beware!
Update! I emailed the salesman and told him of my problems, and that I would have to contact a lawyer and I was going to contact the BBB...and his answer was "Good luck to you Paul"..This is the guy from whom I have purchased numerous PC's and other parts from..Buying from them and quality of product, and support are not a problem...but returning anything to them is a nightmare...Hope you get a system with nothing wrong with it...I would not recommend them to anyone.. If I had read their reviews, I would have never bought anything from them...because this seems to be their way of doing business..
"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-12

"I have been very happy with the service, and quality of the pcs Ive purchased from Antares Pro. I mainly provide IT services to law firms, and they demand a high level of performance and dependability with their purchases. The pcs Ive gotten have performed outstanding, (over a dozen),and I will continue to refer my clients to them for future aquisitions."

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Verified
5/5

2003-12-05

"Excellent product, fast service, great support, I was very pleased"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent