"Apparently the payment was flagged for fraud based on a random haunch by employee? I had to call the bank and they said everything looked normal, after multiple times of calling and getting no one on the line- I finally dialed as an emergency. Then they informed me they flagged my purchase for fraud. Then it still did not ship out for another couple days- they weeks later after placing my
Order and giving my info made me change addresses and said they can’t ship to a PO Box. 3 weeks later- I have to go out of town and won’t be around to show my ID to pick up. So everyone on my homestead will have to continue to survive w/I running water until
I get back."
"It was a large item and it arrived ahead of when I thought it would. Priced very nicely too."
"They had the best price for the tank cover I wanted, and I received it in 2 days. I'm very pleased with my experience buying from them. "
"Well done, great doing business with these folks."
"I called on 4 August to see if the Well-X-Trol WX-250D well pressure tank was in stock since the online store didn't show stock levels. The gentleman on the phone went to check, came back and said they had 4 in stock. I placed my order online on 4 August. I did not receive any sort of order confirmation via email. On 6 August I opened a help desk ticket on the website since I hadn't heard anything on my order. The help desk ticket still has a status of "New" with 0 replies as of 11 August, so I'm not sure how well that system works. I received an email on 6 August stating that my order had shipped. Order arrived via FedEx with no damage on 10 August and was well packed with the manufacturers box inside of another box. Overall 3 business days from order to delivery to Virginia."
"Hi,,, I ordered a new pump but had some other issues and needed to return it. They send me a return label and their technician was very helpful and knowledgeable. Definitely would recommend dealing with them!!!!"
"My pressure tank arrived with no damage. This is the second time I used this product and it does a really good job. I have had a wonderful experience with both companies."
"The pump will be installed In a week or so but the repI spoke to in customer service was polite and helpful and delivery was as stated. Sent out right away and delivered in a timely manner."
"Always a good experience. "
"My well didn't have a vent I ordered a vent and received it in a timely manner"
"Excellent Price, service and quick delivery."
"I ordered a new pressure tank. They charged my card immediately, but then days went by with no shipping confirmation. I submitted a help ticket and got no response. Then I called and learned that the tank I ordered was on back order, but might be available in a week. Waited another week. No response. Finally Aqua Science called to offer me a replacement — a cheaper model of the same tank. I agreed to take the cheaper model. They shipped that promptly. Now I’m waiting for them to give me credit for the price difference between the model I ordered and the model I received. So I didn’t get what I wanted, it took too long, and I was over-charged. All-around bad experience."
"Communication was great, quick shipping, knowledgeable staff. It could not have been a better purchasing experience"
"The sales staff was very helpful in narrowing down which tank to buy. They were able to ship it 1-2 weeks sooner than other companies as they had ones on hand (Amtrol was backed up) which was very helpful. The courier delivered it 3-4 business days after I ordered it. They have also helped troubleshoot a couple of issues. Very helpful and professional overall."
"Best price on the internet, fast shipping, packaged well. "