"I found this company through Pricewatch, ordered a "remanufactured" PC for my son (his first), and was pleased with the website, ordering process, and shipment response; however, my satisfaction quickly turned upon receiving the item.
I expected to boot the PC and find a factory fresh OS, instead I find an OS that was bugged and required reinstallation. I phoned Ascendtech to request assistance and was promptly told that I bought "a piece of hardware" and if "I couldn't work it" then I could get an RMA for return. That's it. No other form of help. Deal with or return it, in other words. Of course, I then find out they have a 20% restock fee whether the item is functional, or not. Not a bad business, eh? If you can live with yourself, that is.
At any rate, all ended well, as I found a hidden restore partition (that they could have easily told me about), reinstalled to factory defaults, and everything worked peachy.
If you're considering purchasing from this company, because their pricing is good; beware, you may get what you pay for.
In all fairness, based upon the posts of others, I may have just gotten a bum wrap, but my experience was not pleasant.
*****UPDATE***** Shortly after posting this review, I received a phone call from a manager at Ascendtech. He graciously apologized and offered to "make it right", however, since the system is operating now, there was nothing to be done. He assured me that this is not how they normally conduct their business and it seems it was more of an issue with the rep I spoke with than the company as a whole. Only time will tell..."
"Ascendtech is a great place to find what you want to find. I just bought a motherboard and it came in great condition the ship was fast it only took 4 days. Ascendtech has a lot of things i would recommend the people too go to this site. it is a great site where you can find everything you need."
"Needed a replacement motherboard for a friend's computer and they had it at a very reasonable price. It arrived quickly and was exactly what I needed. What more can I ask for?"
"Good prices, payment & shipping went well. I purchased a barebones system w/ OS. No documentation and the single 1 Gig ram module runs at 73%. Overall I'm satisfied with Bareboneskit.net."
"Quick shipping, painless transaction, great job!"
"The (used) Dell motherboard arrived promptly and worked OK. Only problem was several stripped threads which I only discovered at the end of the (long) installation. "
"Ordered replacement motherboard for HP laptop. Received in good condition. No documentation, but board seems to be undamaged. Now to get it working in the laptop..."
"Smooth transaction..........Arrived as expected....Laptop motherboard installed and up up and working.........."
"This a great company to buy from. Very quick shipping and the product was packed very well.
**EDIT** 8/3/10
Well, it looks like I spoke too soon on this company. The original motherboard had a bad PCI-e slot and a bad RAM slot. They instructed me to buy another one to try, and they setup an RMA for the first one with the promise of a refund. The replacement board worked perfect, but when I received my refund, they took out $15 for shipping of the first board. I contacted them to find out why it was not a full refund on a defective item, and the guy gave me a "sob" story of how they don't make enough profit on their parts to refund the shipping and that they don't test all of their parts before selling them. That's a huge red flag waving in the wind. Long story short...I won't be doing business with them ever again. I've owned my own computer business for over 8 years, and when a part fails, I fix it or refund the full purchase price...no questions asked. That is good customer service, which AscendTech needs to brush up on apparently.
Edit: 8/11/10
Well, after receiving a call from someone higher up, the company has refunded the original shipping charges to my satisfaction. Because of this, I'm modifying my review accordingly."
"After over a week of researching and shopping around, I found AscendTech.us and couldn't believe how great of deals they had!!! I got a great gaming desktop for less than anywhere else!!"
"AscendTech, Inc. is an easy company to work with. I've order 5 computers now from AscendTech, Inc., 3 were for business and 2 were for personal. So far I haven't any issues. The website is easy to navigate, there are numerous items to choose from, AscendTech, Inc.usually has the newest chips, etc. The only thing I'd like to see is a shipping notice email."
"I purchased a motherboard foe a Gateway computer June 24th and received it just a week later. The price was much lower than anywhere else and I am well pleased."
"I find the prices are great. The response time and service from ascendtech was such that I can recommend them to anyone."
"I find the prices are great. The response time and service from ascendtech was such that I can recommend them to anyone."
"AscendTech is not only a fantastic place to get a great deal on computer hardware, when you purchase a mobo combo, they will test the hardware for you for free! I looked long and hard for a store that had competitive prices and hardware testing, and AscendTech was the best solution I found. And as an extra bonus for me, they're in my cousin's hometown. Rock on Willoughby! \m/"