"I ordered the mother/daughter bracelets and they are just beautiful. I had made a mistake with my discount code and Ashley Bridget did not hesitate to adjust my bill. I will definitely order again."
"Ordered my first order with Ashley Bridget and I can't say enough! Such amazing fast customer service response and the merchandise - AMAZING!
Thank you for making my experience a pleasant one:)"
"I was accidentally shipped the wrong item. I contacted customer service and the issue was resolved right away. I will definitely purchase more items from Ashley Bridget. Thank you again!"
"Awesome customer service is so hard to find. I was ordering a bracelit (at my daughter's request) for Mother's Day and when I received the confirmation email I realized I had indicated the wrong shipping address. PayPal interface can make this confusing as I've had the same thing happen at other online retailers. It's usually not an easy process to have changed. I immediately emailed Ashley Bridget and Kimberly Moore responded immediately and handled it. Awesome and unexpected!!! Thanks for a great experience!!!"
" I ordered a lovely bracelet. I broke the charm off within a couple of hours. I emailed Ashley Bridget jewelry customer service, care of Kimberly Moore, and received a very prompt reply. Not only did Kimberly take my request and send another bracelet, but she was also very very courteous. "
"The reason I chose three stars was because I ordered the Mother/Daughter for Mothers Day. It came with both boxes, but I did not recieve the the Daughter Bracelet just the Mother bracelet. I was so upset because I figured that my Mothers Day gift was ruined. I contacted support that very day and they got back to me not even ten minutes after I emailed them. Daniel H. was the one who helped me and he was amazing. He got the problem solved that very day and ordered me a new daughter bracelet! Once I recieve the Daughter Bracelet I will rate Ashley Bridget five stars because I do love the look/sturdiness of the Mother Bracelet. "
"I bought a bracelet that was being advertised on FB from Ashley Bridget's website. There was a coupon code for 60% off that I was almost positive that I entered, but realized moments after I hit PAY NOW on Paypal, the discount wasnt applied and I was charged the full amount.
I immediately messaged Ashley Bridget through their live chat messenger service and got a response AND a refund for the 60% within ten minutes.
This company and their customer service is TOP NOTCH. Definitely buying from them again. "
"I was really looking forward the spirit bracelet, it's really cute online. The color is also exactly what I thought I wanted. I received it today and the whole bracelet is very small and the silver charms are cheap looking and tarnished. I have small wrists and it just barely fit me so I ended up giving it to my daughter. And it barely fits her little wrists. I'm glad I didn't pay full price for this tiny, cheap looking bracelet."
"I love the Autism Puzzle bracelet I ordered from Ashley Bridget. The service I received was amazing and fast and they quickly rectified an error with a promo code and refunded me back the difference. I would definitely order from them again."
"I've interacted with Ashley Bridget's customer service on 2 occasions. Both times I received above-average service. The first time, I needed to cancel and order. Charlotte B. credited my PayPal account IMMEDIATELY. ON A WEEKEND! The second time, I wanted to return an item I received. Daniel H. asked me if I wanted to exchange it for a different bracelet and I didn't have to return the bracelet I received. I'm going to give it as a gift to a friend. The bracelet I decided to get was ordered and shipped within 10 minutes of me telling him which one I wanted.
I will be a life-long customer. It's a great company to deal with."
"My order of the mother/daughter bracelets were just as pictured on the website. Very good quality! The shipping was great and arrived when they said they would! Great experience and I would highly recommend! "
"Ordered Divine & Heavenly in March. Both bracelets broke in less than a month of receiving. Company sent replacement bracelets (1 of which was not the original due to "overselling") & in less than a week upon receiving the Divine bracelet broke again. Because of the "15 day return policy" I only have 2 options, pick a 3RD replacement OR store credit. The customer service was rude & unhelpful. When I requested to speak with a manager, I got the same run around from the original rep. I had to wait 2 days for a follow up call from "Jessica" who apparently does not have a supervisor and refused to let me speak to her superior. "Jessica" then told me if the 3RD bracelet was to become damaged, I would have no other options.....She was VERY rude and probably the worst "customer service rep" I have ever dealt with."
"I fell in love w/the mother daughter bracelet set and when I saw a 60% promo code, I was finally able to order it! I was so excited and ordered it in such a hurry that I didn't realize until after I submitted the order, that I had forgotten to enter the promo code for the discount :((
I emailed customer service, and c/s rep Sarah Adams, immediately responded and said she would gladly refund the discount amount to my card. She was so fast, friendly and understanding. I can't wait to get my bracelets in the mail and will definitely be spreading the word to my friends and family about this wonderful company and their products :)"
"I have been wanting this bracelet for a long time.It is always sold out.Thank you Madison Hill for letting me know when the Breathe silver bracelet was available."
"I had an issue with my order and sent a quick short email and received a response within hours AND got a solution to my problem right away. I love how helpful they were and didn't beat around the bush or just write me off. I will deff shop from this site more often!"