"Rude arrogant pushy salesperson.... rude arrogant **** demanding pushy customer service..... absolutely horrible delivery schedules.... Warehouse personnel send out Furniture assembled incorrectly broken marred.... delivery personnel have no clue about the products they are delivering couldn't even figure out how to put a table leaf in a table..... table top warped and cracked veneer...chairs with legs that were cut different sizes and lengths... broken and cracked cross members and braces between the legs of chairs..... still need to set up a 3rd exchange delivery appointment.... I've been in furniture 4 a good 20 years both with the major moving van lines and various Furniture Store deliveries never in all my life have I had the experience of dealing with such horrible careless sloppy rude arrogant pushy people.... this has been the worst experience I have ever had in dealing with any business or people.....IN MY LIFE..... so like the title atates don't waste your time or your money !!"

"Horrible customer service in terms of shipping. Told 2-6 weeks for delivery originally. I'm now in week 7 told half of my items are in the wearhouse. I can have some delivered and pick up the rest in 2 weeks on my own, or pay a 2nd delivery fee when it gets here on week 9.


Everything is already late as it is, told they have an additional 2 week cushion and it's going to go beyond that. Yet the only solution I've been given is that I can pay for a 2nd delivery charge to still get the item 9 weeks after originally purchased, or that I can come pick it up on my own and still pay the original fee.


I've been promised call backs twice by the original sales person and then a manager and neither have reached out."

"Nothing but crooks here. My salesperson was Anthony Blevins in Louisville, KY. Ordered a sectional here in October and told them the main reason for this purchase was I needed it by Thanksgiving when my family would be visiting. It never came. One excuse after another, they just kept delaying it because it came in damaged and they had to reorder it, because they had scheduling miscommunications, blah blah.. They gave me delivery dates twice and no-showed, wasting my time on my day off. It's now January and I told them to cancel the order of nearly $3000. They gave me the run around and stall game. They claim the refund is in processing but nobody can show me any record of even submitting it. Anybody that has purchased anything with a credit card in the last decade knows how simple refunds are with any reputable store. I've been waiting and waiting for my refund and still nothing. I guess they like to take customers' money as interest-free loans. Do your research online and you will see complaint after complaint on BBB, Consumer Affairs, Reseller Ratings, Yelp and many more. Take your hard-earned money elsewhere."

"
3 weeks ago I went into the store to purchase a comfortable mattress because my bed was too firm and hurt after my large intestine burst a couple weeks prior. Get to the store and was assisted by Rohan I showed him a Plush Serta mattress in my price range online and his manager advised him to show me the Ashleys Pillow top Mattress so I can get the effects of what my mattress will be like when I receive it. The Ashley’s Pillow Top was so soft and I wanted that one but it was 1799.00 which is out of my price range. So a week later while still sleep on the couch waiting and still healing from my surgery the mattress arrive. Sign the paper work and after saw that there was an oil stain on the mattress and the mattress was sooooo hard and not like previous pillow tops I purchased before. So I slept on the mattress and woke up on the middle of the night in pain because of how hard the mattress was and I slept on the couch. I called and ask for a refund because it wasn’t going to workout for my condition. Nick the sales manager advised maybe the mattress is defective and he advised he will send me another and if I have any issues he will help. Received the replacement and it was worst than the previous so I’ve been calling to request a refund and I’m placed on hold for 25 minutes the managers are having the customer service people feed me lies and they too feel it’s awful and the manager say that they will call me back but never calls. At this point I’m very frustrated and went up to the store and spoke with Lincoln and he advised he will speak with the store manager and see if they can get me a refund and he will call me back today. So I received a call today and they advised me that they aren’t able to refund me and that I should pick another mattress and if it’s higher I will have to pay the difference. At this point I feel so disgusted with Ashley’s Furniture and feel so disrespected as a reoccurring customer and will refuse to do business with them again. Now I’m stuck with a mattress I cannot sleep on because it will cause me pain and they don’t care. I will take this issue to the CEO if I have to better yet I think I should speak my attorney. Ashley’s you are a big disappointment Altamonte Springs "

"Ya escribi en ingles y ahora VA en espanol. Compre un colchon end Ashley furniture y ellos nunca nos explicaron su verdadera poliza devilviendo o cambiando sus articulos. Ellos todos son mentirosos, mal educados, pues no te dan lacara, y abusadores con los consumidores. Unas vez que compres con ellos olvidense de cambiar, devolver o llamar a customer service, apenas te escuchan, no responden tus preguntas, no te pasan con El supervisor, en resumen pierdes tu tiempo, solo me dieron un correo electronico y vere q responden. En fin, no devolution, si decido comprar otro colchon pierdo el40% delo quepague al inicio, bien triste elcaso. Por favor NUNCA compren en la mierda de Ashley para q no pasen lo q estamos pasando."

"Purchased $3200 worth of furniture two weeks ago. Upon purchasing, I was told that if there were any issues, I had 30 days to return or do a reselection.

Delivery guys arrived 30 after the end of their time frame, which made me really late for an appointment, so I left immediately upon the furniture being placed. When I returned from my appointment, I noticed one of the recliners has a huge slice on the footrest, which most likely was caused by a boxcutter.

I called the store immediately and Adrian said she would order a new piece and when it was delivered for me to call customer service to arrange for someone to come fix it. As of today, the piece never came and after calling customer service, I find out that the piece was never ordered and is now out of stock with no restock date in sight. In the meantime, the cut is getting bigger, because I have two kids and there's batting sticking out everywhere.

Also, in the meantime, the mechanical recliners are already sinking and I'm discovering that this sectional was not worth the price. I would like to do a reselection and choose something else.

I call Alex, the store manager at Alpharetta who tells me that they supposedly have a no return policy, even in my situation. The guy was less than empathetic and quite frankly, a ****. He directed me to Evan Johnson, a regional manager. Although Alex gave me a fake phone number for Evan, I tracked him down through another store.

Moving on to Evan, who supported Alexs alleged no return policy. I asked him where it says that in writing, on the back of your sales receipt. When I asked him to point it out specifically, he informed me that it actually does NOT say that on the back of the receipt "he just knows in his head that's the policy" What?!? I asked Evan to give me his managers name and number, which he denied he even had in the first place. You don't have a way to contact your manager??? After denying it for 10 minutes, he gave me the name Steven King, and an email address.

I've emailed Steven asking him to call me. Stay tuned."

"Never EVER shop at Ashley. My family have been loyal customers for over 10 years. We regularly purchased almost all of our furniture at Ashley. No more. About a month ago, we decided we needed a new couch. The dimensions for the sectional couch weren’t listed and we had no way of knowing if it would be too big. The sales woman suggested that we purchase it and if it is not a good sign, we exchange it for something else. We were given a delivery date and waited for the couch as well as a coffee table set we ordered.
When the couch was delivered we realized that this sectional was too large for our little room so we drove down to Ashley and asked for an exchange for a different couch that we chose. In addition to this, we saw two accent chairs that we liked so added those to the new order.
Rather than creating an exchange, Ashley created a brand new order with a new delivery date 3 weeks later. I had to call customer service a few days later to confirm my refund only to find out that the order was processed incorrectly. Customer care cancelled the order and reissued it as an exchange. However, they screwed up on the refund amount. Again, I had to call to get it corrected. But now they had to push back the delivery date again.

For 3 weeks I waited for the date and was very careful not to sit or go near the original sectional couch in my room (that Ashely STILL has not picked up) for fear it would get damaged before being returned.
Finally, today I got a call from the delivery telling me that because the “two accent chairs” are suddenly not available, the entire delivery and exchange of the couch is being rescheduled and pushed back AGAIN for another 2 weeks.


And throughout all this, I’m dealing with incompetent staff members who don’t give a damn because whether they lose customers or not, they keep their job. Not once, did we get so much as an apology for the multiple screw ups and the horrible treatment we received as (former) long time customers.



Just to break things down to how this went.....

Ashley: We have to delay delivery again even though it's been a month.

Me: I still have the original couch. You need to remove and replace it! Why delaying again for another two weeks?! It will be 6 weeks now.

Ashley: because you ordered 2 chairs with your replacement couch and those two chairs aren't available now.

Me: So exchange the couch tomorrow and bring the chairs a different time. This is YOUR mistake. I'm not waiting again 6 weeks!

Ashley: no. Can't do that.

Me: So you can't come tomorrow even though you have the new couch. You just can't come and exchange because those two stupid chairs aren't available?

Ashley: Yes.

Me: ok. Then just CANCEL the chairs. Just exchange the couch tomorrow.

Ashley: No. Because we already took the delivery order off. Paperwork won't allow it.

Me: But the chairs were the reason you couldn't deliver. I'm saying, I will cancel it. Just exchange my couch tomorrow.

Ashley: no can't do it now. Will take a few more weeks because new order now.

Me: I don't want to do business with you anymore. Just cancel everything! Come tomorrow as originally scheduled and just pick up the couch and refund me.

Ashley: no. Because that is a new order. And also we have no way of contacting the delivery. Our bureaucratic head is so far up our own behind that we don't realize that we are losing customers as a result. Even when we screw up.

Me: You will never see another penny from us again. Rooms 2 Go will. Just bought a new couch there. Now I need you to get your couch out of my place so I can have R2G deliver where you guys failed.


So we cancelled everything. Even if it means we will still have to wait even longer for deliver to pick up the original couch. The same day we drove over to Rooms To Go. We bough a better couch at their store. We purchased similar chairs at Amazon.
After 10 years of being almost exclusive regular customers, I promise you that we will shop ANYWHERE but Ashley. I don’t care if we must pay twice as much. We won’t shop at your store if you give away your furniture for free.
Also, if I don’t get a “comped” on the delivery charge, I will simply call my bank and put a chargeback on that amount.
Your practices are absolutely disgusting. You don’t deserve to be in business and I regret that we wasted 10 years with your store."

"When we were at the store in Pratville, Alabama, we were very pleased with the service we received. Our salesman said the TV stand with fireplace insert wa in stock and we would receive December 21,2017 which was great before Christmas. Then the called us fireplace insert not there. Reschedualed deliver till December 30. Called again now telling us backordered till sometime in January. They will refund our delivery fee of $99. I informed if they change again. I will cancel and want a full refund. I did not read Ashley reviews until we had all ready bought. Next time read reviews first. "

"It's been four years since I bought my living room furniture and I bought the insurance at that time. Now my sofa sleeper frame broke for the 2nd time. The first time I had to pay an outside contractor to nail it together because the insurance does not cover the framework it only covers the cushions or spots or tears. Not the frame. Also I bought a coffee table and two end tables, the coffee table lifts up and the hinge came away from the wood, on the end table the hinge came away from the wood. I don't have young children. No one abuses the furniture. I'm just very upset since the sofa bed is ruined and when you sit on the sofa you fall into it since the frame came away from the structure. I have not contacted them since the last time they told me it's not covered. I Don't recommend ashley furniture. Bought in Toms River nj. "

"Do not do business with Ashley Furniture or city furniture as they are one and the same in Florida, but if you must DO NOT get rid of the furniture you already have until you get the new one or else you might have to sit in the floor like we must. Oh and make sure you give them lots of time…
On November 26th 2017 after visiting multiple furniture stores my boyfriend and I decided to shop at Ashley furniture in Oakland Park FL because it was the only store that assure us they had the model we wanted in stock. We visited the store to obtain the couch ensuring we had the sofa before my mom arrived from the Island for the first time and before my birthday party on Dec. 10th. We went into the store and asked Kali the sales rep if they have the item in stock? She assure me she could have it delivered by November 29th. We left the store very happy and went home to get rid of the old sofa. Well that happiness lasted very little when on November 28th I get a phone letting me know my item is back order and it would not be deliver until Dec 12th. At that point I called Kali Drake upset that she had given the wrong information, but of course she was unable to pick up the call at that time. Paula Peir offer me $50 I store credit to wait for the sofa until Dec 12th. They assure me it would be here then. I agree. Fine. Had no sofa when mom got home. Had to buy outside furniture, so people could seat for my birthday party.
A day or 2 before the 12 again another phone call from Lorna employee id 13114 to reschedule. This time they ensure me they schedule the sofa to be at my house on the 15th I had waiting all this time. 3 more days ok. After speaking with Harry the supervisor employee id 12711 they offer $100 to wait for the sofa. December 14th another call sorry sofa will not be there on the 15th but the December 17th. Ask Harry to apply the $100 and I would reselect to something that was already in stock. However, he made it very clear that the credit would only arrive after the sofa has been deliver and it would not apply to any other sofa. In fact, I would not even receive a penny for the inconvenience, the time I waste, or the fact that they have given me the wrong information when I went to the store. All the keep saying well if you want you can cancel the order. I was astonished because at this point this sofa has cause so many arguments and so much stress that canceling would leave me with nothing. I spoke with Abby who was uff the worse of them all she was rather unsympathetic and appear to bother to have to deal with my problem kept insisting I could just cancel my order or wait those were my option or if I insisted I could reselect to a piece of furniture that was the same or less value but no credit would be applied to it. I requested to speak with her manager still waiting for Laura’s call.
It is now December 17, 2017 I been waiting for the sofa to be delivered all day long and is now 4:40pm when I get a call from the sale rep Kali Drake asking me if Thursday December 21st would be ok to deliver my sofa. I explained to her that the sofa was schedule to be delivered on the 17th according to the representative who called me on Friday. Kali claimed to be unable to find any of these note so I have to pay for their error once again. Then she has the audacity to tell me if I want the sofa before Thursday I can pay $120 for an outside delivery company. Needle to say that at this point I am so frustrated with Ashley Furniture services that I just cancelled my order because at this point who can believe them not I.
As for me I will have to start looking for another sofa and tell all my guest for my Christmas party to bring their own chairs….
"

"I purchased my bed and a dresser here. When they delivered the dresser, they wasn't wearing shoe covers like before. The handle was missing. They said they forgot it. I was home alone that day and I had on hospital scrubs. One of the delivery guy started flirting with me, saying stuff like are you a nurse, can you be my nurse, I'm sick. This made me very uncomfortable. When I complained about it, the **** the phone was like, well just tell him not to do that. I love their furniture but, I didn't feel comfortable or safe with the delivery guy. I will never shop there Again! Their Customer service is Unexceptionable!"

"This is a little lengthy, but here goes. On January 14, 2014 we purchased a new leather sofa power recliner from Ashley furniture in Mesquite. We paid $913 counting tax and delivery.
After a year it had started peeling. We found out it wasn't actually leather, but bonded leather. I contacted Ashley by phone. I was instructed to send an e-mail. The person I spoke with at Ashley said send us photos of what the couch is doing. I e-mailed photographs. I didn't hear anything for several months.
I finally got an e-mail saying send proof of purchase. I bought it from Ashley, don't they have documentation? They wanted the "original" receipt. I went ahead and sent a photocopy of my original receipt. Again several months passed.
I received an e-mail stating they needed photos of the serial number. I took photos of all the numbers I could find. I have never heard back.
Two weeks ago we purchased this new sofa recliner from Rooms to Go. The old one is sitting on our curb waiting for bulk trash pickup. It still functions mechanically if anyone wants it.
The old sofa is pictured below along with my original receipt. The new one is also pictured bottom right. Thanks for letting me vent.
"

"This company doesn't even deserve one star. I ordered a table through them 2 weeks ago and still have not received it. It was supposed to come 2 days ago between 1:30 and 4:30. I got a phone call around noon saying they had trouble with the truck and the delivery might be a little late, but it should still be close to the same time frame. I waited around all day and never heard from anyone. I called customer service at 6:00 and waited on hold for probably 20 minutes. When I finally got to talk to someone, I was told the table wouldn't be delivered until 7:30. I had plans that evening, so I asked to reschedule and I was told that was not possible because my account was blocked since my delivery was scheduled that day. So basically they couldn't do anything to help me. The driver was supposed to call 30 minutes prior to arrival. I didn't hear from them until 7:15 and when I did, they told me the delivery could not be done that day. So not only did I cancel my plans for nothing, but my table was never delivered. I was told someone would contact me the next day to reschedule. So the next day comes, and I never hear from anyone. I received an email saying they rescheduled my delivery for Friday...without ever getting a phone call to ask if that was okay. Then, around 1:00 I got a phone call from a driver saying he was en route to my home for delivery...again without ever receiving a phone call asking if that would work for me. I was at work and nobody was home so I had to tell them to cancel that delivery. So I call their customer service line again to sit on hold for 20 minutes WHILE I'm at work and they basically tell me the same thing again...my account is locked because my delivery was scheduled for that day and I would have to call back tomorrow. I asked to speak with a supervisor because of the poor customer service I have experienced and the lady tells me she needs more details than that because a supervisor will not take a call that just says poor customer service. Then, I am told that there is not a supervisor available, but they can take down my info and one will call me back by the end of the day. Surprise surprise when I NEVER hear from them...again. I got a phone call from scheduling this morning and I got my delivery scheduled for next Wednesday because that is the only day I have off work next. I am still upset I never heard from a supervisor, so I called customer service again. I sat on hold for another 20 minutes. I finally get to speak with a supervisor and the only thing they offer me is a refund for the delivery fee. WOW! A whopping $69 back to makeup for the HORRIBLE service I have had for the last 3 days and I STILL don't even have the table. And that's not even the best part...they tell me the only way they can issue that refund is by store credit. GEE....THANK YOU SO MUCH! Give me store credit, so I can spend that refund back with you guys and deal with this all over again!!!! I paid with an Ashley Homestore credit card, so I ask why they can't refund that money on my card. The supervisor tells me the Ashley credit card basically isn't considered a real credit card because it doesn't have an expiration date. So I ask why I was required to submit all of my personal information to apply for said card if it is not a real credit card. He proceeds to treat me like I'm an idiot and explains to me how a real credit card works and what an expiration date is. I tell him I am well aware what a credit card is, but I do not understand how I can give out my personal information to apply for a card that isn't even a real credit care. So for anyone thinking about applying for their store card, they basically consider it a gift card. He has no explanation for me and basically says that the best he can do is send the gift card with the delivery refund on it. I have NEVER dealt with such HORRIBLE customer service. This was my first time ordering through Ashley furniture and I can tell you it will definitely be my last. I have worked in customer service for years, so I am normally a very understanding person. I do not write bad reviews until I give a company a chance to make it right. I gave them 3 days and 7 phone calls to do just that...and here we are. I had chairs picked out to go with this table I ordered...$800 worth of chairs. I also had 2 couches and another table set picked out that I was looking forward to ordering. They can forget all of that. This company will NEVER see another dime from me and I will make sure to tell everyone I know about the horrible experience I had with this company. "

"I recently had furniture delivered in our new home and the delivery people scratched our brand new flooring in multiple places after being told not to scoot the furniture across the floor. Also there was a hole in a peice of the furniture and we haf to call to get that replaced as well. I filed a property damage claim and was transferred to customer care service. This has been a complete waste of my time as there is never anyone there who can answer my questuons, I'm told one thing and nothing ever happens. Don't expect to talk to anyone above the person you speak to on the phone because there is never anyone above them in management. Im still currently waiting on them to tell me how they are going to fix the issue or conpensate for the damage they caused In my home. It has already been over a month and we have still gotten no where. If i could give this company no stars I would but that unfortunately was not an option. I am highly dissatisfied and at a loss of words how a company can cause damage in someone's house and bot fix it. "

"If I could leave no stars I would - the non-existent customer service at this business is appalling. Hard to believe they are still in business. Unfortunately, I've had more than one recent issue with Ashley HomeStore and the store employees are not empowered to assist - not that they have the desire. You are referred to a Customer Care center - ironic as they do not care at all - they are condescending, unprofessional and unwilling to rectify documented quality / defective issues. I'd strongly suggest finding an alternative furniture supplier with which to conduct business. "