"‪@AshleyHomeStore has the worst customer service around: broken promises, undelivered items, and unhelpful, rude customer service agents. I will never shop at Ashley again and I suggest that everyone find a better, more ethical company for your home shopping needs‬.
The short version of my story is that they only delivered half of my bed and customer service says they have a no returns policy so I am stuck. They keep promising the footboard half will be delivered eventually, but I have learned that I can’t trust the people on the phones as they have lied on multiple occasions. My wife and I have been on the phone with them a dozen times over several hours and no one seems to care about the fact that they screwed up our order and that they are doing nothing to correct the issue. "

"The delivery team of Robert and Dishawn brought our Ashley furniture to our house today and were professional, courteous, efficient and quick. They did their job beautifully and I wanted to let them know I appreciate their service today.
We had an excellent experience instore as well. Betty Brody was our salesperson and was extremely helpful. We are very satisfied."

"Beware! Service & furniture ****!"

"You guyz needs too shutdown your busniness."

"Where do I start. 4-5 years ago when we purchase our furniture and had month delay to today where we were supposed to have delivery first week June and now last week July. The sales rep just went over reason why it WASNT Ashley’s fault. Look I’m not formthe excuses, let’s state the obvious. 1) regardless of whether you’re relying on the vendor you still give the delivery date so your accountable for that. Not my problem. 2) it’s excuse after excuse with Ashley. I even heard delivery can be impacted by time of year. I don’t care, I’m paying you and trusting when you provide a delivery date. Regardless still don’t have a kitchen table after almost a month and delivery is not for another month! Ashley is awful and I will never purchase again. The only reasonable person I talked to was a gentleman who called to check on a delivery of a glider in our dresser drawer that wasn’t working (Ashley furniture) and let me know they needed payment for it. Poor quality, poor service, and guarantee delivery won’t be on time"

"horrible furniture very very cheap section piece broke in half by an average person sitting it and ashley won’t help at all. furniture is less then 2yrs old"

"Worst customer service and they charged my card TWICE! I have made 4 phone calls to them and they have not resolved any of my problems."

"In April 2018 I went to Ashley furniture in Rosedale MD to purchase a couch. I'm active duty military and just recently moved to the area. The salesman was helpful, and I was able to find a decent couch I liked on sale for $500. While the width of the couch was enough to fit through my doors, the length made me nervous. I have a very tight hallway leading into my apartment, so I wasnt sure it would fit. The salesman reassured me by saying "if it doesnt fit, you'll get a refund". I was happy and purchased the couch for a total of $544. Around 4 weeks later I finally received a call saying it was set to be delivered. The guys showed up on a Monday morning. After about 30 seconds of trying to fit thr couch in the door, they gave up and said it wouldn't fit. Awesome. I called the store to inform them of what happened, only to be told I would not be receiving a refund. Its store policy that no refund will be given without taking a 30% restocking fee, store credit is all that's available for a return. This went against what I was told by the salesman, and this "policy" was found on the back of the receipt in the small print. Which I received AFTER I made my purchase. The store manager even had the audacity to offer me another couch which they assured would fit or an additional $200. So now I'm stuck, I cant get my money back and I don't want any of their furniture. They basically trap you into buying something from their store. It's a scam if you ask me. Hopefully something is learned from my experience. Stay away!"

"Bought a clock it would not run. Took it back to store had to take a store credit
The worst service ever what terrible staff
I will never go to this store again they are the worst in furniture retail"

"I purchased 2 motorized recliners in 2017. Ten months later, one of the chairs stopped working. I have made TEN CALLS to customer service: Sherry, Deidre, Angela, Amelia, Pierre and Chris are so adept at saying “I’m sorry,” that there must be mandatory classes in apology speak at Ashley Corporate. Shame on the whole company. Save your money-DON’T SHOP AT ASHLEY FURNITURE. "

"I took vacation to be at the house for delivery of my new bed bought from Ashley Home store in Humble Tx to be delivered between 1 pm and 4pm they made it to my house at 8pm with two wrong bases they were 1.0 adjustable I paid for the upgrade 2.0. after talking to them it was a miss-pull so 2 weeks later I take vacation for this delivery between 1 and 4 and they show up with one correct base. I am now waiting to find out when I have to take vacation again for the delivery of the other base, they did offer me 50$ toward my next purchase like that will ever happen again, and I will tell anyone I see about my experience with Ashley Home store"

"Furniture is okay, but the delivery teams were absolutely the worst that I have ever encountered. The men that made the two deliveries that brought my furniture were rude, inconsiderate and rather ignorant of how to set up my furniture. They traipsed through my home without even wiping their shoes on my doormat. I had to vacuum after each of the delivery teams left. One of the men on the first team said he had no idea how to put together the table that I purchased and said he would have to sit down and read the instructions first. They then saw that one of the pieces of the table was badly warped and said that a replacement would be delivered by a different team. The second delivery team managed to put the table together. However, when they were about to leave, I noticed that they left many large staples embedded underneath the tabletop that were used to hold a fabric covering for shipping. They actually asked if I wanted them removed! When I said that I did, they then wanted me to supply them with the tools to remove them! I sent a certified letter to Ashley more than a month ago, detailing these and other faults of their delivery teams and requested that Ashley respond to me. I also sent a copy of that letter to their Customer Service Department who acknowledged that they received it. Nobody from Ashley has responded.

I received emails from Ashley asking me for reviews of my purchases. I submitted reviews that noted the horrible delivery people. They responded that such comments were not going to be accepted by them! Obviously, they only want positive comments. What a joke they are!

If you decide to purchase furniture from Ashley, I strongly suggest you pick it up yourself or hire your own delivery people. Their delivery teams are horrible.
"

"I bought a "leather" sofa and love seat for Thousands of dollars. I have not even had it a year and the seats are all pulled. They are blaming it on my "dogs" who don't go on my new furniture. I have their "warranty" which only covers manufacturer defects. They say the material is leather. I don't believe that real leather is as thin as the material on my sofa and love seat. This is their excuse not to fix their damaged goods. They even told me when I first called that they were having problems with these items. I have leather couches that I bought at City Furniture 16 years ago that are not damaged like these are. This furniture is garbage and the fact that they want to blame the dogs is deplorable. Stay away from there unless you want to blow your hard earned money on disposable furniture that will probably have to be junked 6 months after purchase."

"A little over a year ago we purchased a "leather" sofa and loveseat. Upon delivery we noticed that the legs on the sofa and loveseat did not match. The delivery men assured us that it would not be a problem and that new ones would be sent directly to our home. After the delivery men left our home, we noticed that there was significant tear in the back of the loveseat. The men had to have noticed it or possibly even did it while bringing the furniture into our home but failed to mention it before they left. I called the store and after much haggling about when we could schedule the repair I finally had the service date finalized. The technician who came to repair the loveseat was prompt, professional and did an excellent job. Fast forward to about a week ago, when I found that there was a tear in the back of the couch, staples were protruding and the dust cover on the bottom was sagging. I called the number for "Furniture Protection Plan", an extended warranty that we were talked into buying, and was never able to reach a person (after calling no less than 10 times). I then called the store where the furniture was purchased to confirm that I did indeed have the correct phone number. After being transferred three times, to a corporate office, I was informed that my Furniture Protection Plan would not cover my issues. (Really????) I was told however that they would order the materials, have them shipped directly to my home and then send a technician to make the repairs. I was told that there would be no charge and repeatedly told this was a "one time courtesy". (Are you kidding me?) Needless to say we are less than pleased with the quality of the furniture and the customer service of Ashley. I asked the young woman, who informed me that she was a manager, why were we told that our furniture was LEATHER when in fact only the seats and back were real leather. She said she was sorry but there was nothing more she or anyone else could do to address my concerns. (Great attitude!) I must say that the furniture is of extremely poor quality. The room where we have the furniture is rarely used so it definitely isn't the wear and tear--it is the lack of quality. I will NEVER again be purchasing Ashley Furniture and would encourage anyone reading this to also avoid them at all costs. The financing deal was GREAT but unfortunately the furniture is NOT.
"

"My husband and I were transferred here for the Army from WA State. We went in to buy a new sofa set on April 4th, 2018 at location 111 Merchants Blvd, Clarksville, TN 37040. We did buy a couch set and was told by salesman Joe that it would take two weeks for delivery. Great I thought due to the fact I was 34 weeks pregnant and the idea of sitting on a desk chair until the couches were delivered seemed horribly uncomfortable.

Fast forward to April 20th. I call the store and ask where my couches are? I am told by a manager will be here any day and will have salesman Joe call you about it.

Fast forward to April 25th...no call from Joe or any employee, no couch! It has now been three weeks. I go into the store we bought the couches from demanding the manager. She states "The couches are here we have been waiting on the four throw pillows so we can deliver to you on base." The manager apologizes for NO return call and will have couches delivered April 27th. The throw pillows will be here next week and we will call to deliver those as well.

So, I get my couch finally on April 27th, 2018. I wait, and wait for a call with my throw pillows. Now it is May 8th, 2018...no call, no throw pillows! I again call the store and demand a manager. Now I'm talking to manager Shelly, whom again apologizes. Shelly states for some reason the pillows are being sent here to store and I can pick them up. NO NO, I will not. I am extremely pregnant and I paid for delivery. So, Shelly is supposed to call me back to let me know when I can have my four throw pillows delivered.

DO NOT do business with Ashley Furniture Homestore. They have no respect for their customers. Furthermore, it seems they have no respect for the military community in which their business resides in...Clarksville, TN"