"November 14 , I purchased a rug, expected delivery date Dec. 24. Every month since then I call looking for my rug. And every month it’s the same story, pushed forward by yet another month. I called this am 3/11/21 and was told my delivery date is now 4/25/21 FOUR MONTHS LATER. Never again."

"published review 3/13/21
I initiated a complaint with Ashley’s Corporate Customer Care upon the first delivery attempt when the wrong merchandise was delivered. It’s now been over 40-days and we’ve had 4 failed deliveries where broken furniture was attempted for delivery and NOT ONE TIME has Corporate Customer Care proactively called me to discuss the situation despite me asking for contact from an Executive. I’ve asked probably 150 times now and I’ve not received 1 single phone call in return. I’ve left messages, I’ve chatted Customer Care, I’ve called in and navigated their terrible phone system...NOT ONE call from Ashley Corporate Customer Care to respond to my requests for updates or any attempts to be accountable, to apologize, or to help resolve the chronic delivery problems with this order. Give them an F or 0-star rating. I’ve filed a BBB complaint now and I’m preparing a small claims court filing. Tell everyone you know to boycott this pathetic business. I sure will."

"Do not buy anything from Ashley’s furniture we had some barstools delivered and one was damaged I showed the delivery driver the damage he gave me an email to send pictures of the damage too to get it replaced. I did everything I was supposed to do and never heard from anyone so I called back they supposedly have no record of it even though I have emails documenting it and won’t to anything to fix their mistake. They are professionals at giving you the run around the last money they will ever get from me. "

"We are still waiting to receive a chair we purchased and paid for in September. We keep getting the runaround. Also the love seat we paid full price for was damaged when it arrived. A guy came out to fix it but it still looks exactly the same. This piece should’ve been sold at the outlet for 1/2 price. Don’t waste your time or money. The salesman was good but you won’t get ANY service after that. Disappointing and a rip off to say the least!"

" On October 3, 2020 I was very excited walking to Ashley furniture store to shop for a living room set. I was approached by a sales rep name (NADIA DAVIS) I end up purchasing a power recliner with loveseat and sofa. I explained to Ms. Davis that I don't want to wait for months and months and hesitated because of all the bad reviews I read online. Ms. Davis assured me that that wasn't true (WRONG) As of 2/10/2021 STILL WAITING FOR MY FURNITURE VERY POOR CUSTOMER SERVICE ASHLEY FURNITURE. I HAVE CALLED 3 times and have gotten 3 different dates first date 2/8/2021- second date 2/12/2021 and today I call 2/18/2021. This is ridiculous. "

"I recently started a new chapter in my life and trusted Ashley’s furniture to provide me with beautiful looking furniture. I thought they had a good reputation, but turns out I was wrong. I ordered the Lonnix set in the middle of November 2020. The nightstand came within days and the chest was supposed to come the day after Christmas. December 26th comes and nothing. I soon found out that my furniture was delayed because of “an outbreak” in one of the warehouses in New Hampshire. I found out about this through email (which looked so fake btw) so I patiently waited. I was finally able to contact them and they told me they would be in my area on January 15th. The wait was longer than expected considering by then two months would have passed, but I accepted. January 15th comes and I open my package very excited only to find out that my furniture is damaged! I quickly called the warehouse where it came from and told them the issue and sent over some pictures. The lady on the phone said she would put an order for me so that I can get a new piece and they’ll pick up the damaged one. After I hung up I sent the pictures. No response. I continued to call the following days and they continued to say “ok we’ll put that in for you” (the lady I talked to previously had never put it in). On January 20th I got an email informing me that my credit card was charged for $263.99! Remember I said I purchased this piece in November?! I called the finance department and they told me that there was a pending charge and I would get my money back in a few days. About a week later, I still had not gotten refunded so I called again. This time they told me I was only charged once for the furniture. I went to my bank to see if perhaps I was mistaken, only to find out that I was not and they did indeed charge me $263.99 twice for the same piece of furniture. I called the warehouse this past weekend to see if they could help me figure out why I got charged twice and they said they have nothing to do with the financial side, they just delivered. Okay, fine I get that maybe it's not their job. So then I asked when my furniture would be coming because at this point I had gotten no confirmation that the switch would be made and I had gotten my money stolen. The person on the phone said it would come in May. So now I am stuck with a broken piece of furniture and missing $263.99 from my bank account. No one has been able to help me get my money back the least. I have not gotten any confirmation email of when the new piece would be coming and no one seems to care no matter how often I try calling. Do not bother doing any business with this company, this is by far the worst customer service experience I have ever been through and I really wish I would’ve bought my furniture somewhere else. "

"Six months ago I ordered a table. Two months ago after constant miscommunication and countless back and forth conversations with this company, they finally delivered my table. I couldn't believe it, it finally came. So I open up the box with pure relief only to find that there is a gigantic scratch covering the length of the table. This was because a screw was loose in the package and it sat right on top of my scuffed up table. So I called Ashley to let them know I need a replacement. Instead of performing the expected customer service routine of apologizing and having a new one sent out asap, they asked me to send them pictures of the damage. They did not believe I was telling the truth.

So I sent them pictures of my table with the giant scratch and their screw sitting right on top. And amazingly, that wasn't enough. Ashley said they would send someone out to inspect the table firsthand to see if it could be repaired. I am not kidding. A week later someone from this company came to my house, took one look at it and told me it could not be fixed. It's like I was in a sitcom except there was no laugh track to soften the mood. Three weeks later and two already scheduled dates by Ashley Furniture, I am still waiting for them to pick up the scratched table and deliver a scratch-free table that I ordered SIX MONTHS ago. Moral of the story... do not buy anything from Ashley Furniture unless you need a new sad/funny story to tell at parties."

"They have missed third delivery date with no phone call or email to tell you they will not be making their delivery date again. We are going on 4 months since we have paid for our sectional and coffee table. I find it completely outrageous that they have such a poor rate of delivering their items on time after they are paid in full. They try to blame it on Covid but this has been happening alot longer than covid has been around I have come to find out. "

"Ashley shipped us a wobbly table. We called the day we received the item to inform them. They suggested sending in their wood tech to look at it. I wanted to give them a chance to correct the defect so we waited a month for the earliest appointment. When their wood tech was unable to fix the problem to our satisfaction, we called to return it. Ashley pushed back claiming that we are not allowed to return it because it was past their 72 hours return policy. I was angry and questioned why they had recommended a wood tech when I initially contacted them. They failed to mention that waiting would prevent me from returning their defective product. I had to escalate the situation to a supervisor to be allowed to return the expensive but wobbly table. Upon pick up, the crew that came did not bring proper equipment to disassemble and remove the table. We have hardwood, which they ended up leaving deep scratches. I called the day Ashley picked up the table to file a complaint and submitted pictures of the damage, which they asked for, including pictures of the mud path they left behind. A week later, Ashley sends another crew to pick up the same table that they ALREADY picked up (weird! And I notified Ashley about this as well). A few days after that incident, I get a letter in the mail stating my claim was denied because the employee that picked up the furniture claimed that he noticed my hardwood was already damaged when he arrived (total lie). I am now looking to file a small claims lawsuit against Ashley to be reimbursed for the damages to my property. On top of everything, it's been almost a month since returning the table and we still haven't received our refund. Today was the last straw. I called Ashley and waited for customer service, who said she needed to transfer me to another department. I was put hold for 20+ minutes only to be told, again, that they needed to transfer me to the another department. When I finally got a hold of someone, that employee pretended not to be able to hear me so I hung up and called again. The total minutes on hold after being transferred several times is well over an hour. Finally, after a month of waiting, they issued a refund for the defective table. Unfortunately, the nightmare is not over. I now have to focus my energy on trying to get reimbursed for the scratches Ashley left behind upon the pick up of their wobbly table. Looking back on my conversations with Ashley, it seems to me that they are not aware of what items were received back into their inventory. They had to ask me on several occasions to confirm that the table was returned (strange because they should know that it was by looking at their inventory). I asked customer service why they have a crappy inventory system and they said it was some type of glitch on my account. Just mine??? Really??? Has this not happened to others making a return??? I doubt that. I truly believe this company is scamming their customers. They need to be investigated and held accountable. I was fortunate to never have had to deal with this type of company in the past. I have always received great customer service from places like Macy's furniture and Dania. Ashley gave me nothing but stress."

"I decided to go to Ashley to furnish my new living room and was reassured by the sales person that the set was in stock. On the day of my delivery i was informed that only part of the set can be delivered as the legs to the love seat were missing. They waived the delivery fee for the inconvenience. However when i was rescheduled another delivery to complete my set it was a diaster. I waited all day only to have to call the store to find out what the hold up was and they informed me that it would not be delivered that day that the scheduler was not aware that the parts were delayed yet again and it would be about another week before the couch could be delivered. I am frustrated and disappointed at the lack of communication and accountability that transpired."

"
Furniture is garbage. Bought a BR set 6 months ago because I needed something quick..paid $1200 for bed and 1 bureau. I’ve been trying to sell it and it’s such crap that no one wants it. It’s all particle board. Tried painting it..sanded primed and painted and it’s peeling. I’ll end up taking a hammer to it and putting out for recycling..I will never ever shop there again"

"I understand that Ashley is way behind on production and I was willing to wait for my 3 living room pieces. I received a notice to schedule delivery for January 14th. I called on January 11th to ensure that everything was still on schedule and I was assured that it was. I got rid of my old furniture on the 12th to make room. No delivery on the 12th. When I called, they said that they only had 2 of the 3 pieces in El Paso, 35 miles away. They said the next available delivery date was February 11th. I have spoken to 5 different people since January 15th and each has a different story. Some try to schedule the 2 pieces right away, some say no partial delivery. Either way, they contacted me to deliver - why even do that if they aren't going to have the furniture to deliver??? The woman I spoke to today said that the sofa was going to come in on Feb 11th, which is only estimated. Since 1 lady told me they only deliver to Las Cruces every 2 weeks, on Thursdays, I can only assume I will be lucky to get my furniture by the end of February. Again, not a big deal if they hadn't assured me my furniture would be here and I hadn't gotten rid of my old furniture. During the sale, I was assured I could cancel the order up to the point of delivery to my home but today, I was told I cannot cancel the order. Unbelievable. I guess Ashley does not look for return customers. When your company messes up, it is your responsiblity to fix it. No reason why Ashley can't do a partial order in this case."

"We bought a love seat and attaching cuddle seat back in November. The cloth started to shed after a couple of weeks. We contacted the company and they sent us some parts 3 weeks later. 4 weeks later a technician shows up saying there is nothing he can do and the parts are useless. Basically, it is just a 'crappy' quality material. It sure looked great at the showroom but after 2 months, it looks like it's 2 years old and continues to shed. The fillings on the cushion are also were empty and uneven. Not much response from the company except that it is the material! If that is the case, why sell 'crappy' stuff and not stand behind your products!!!! Very disappointed......It was our first and last visit to the store. Wasted $1500"

"Horrible service ...I haven't not received my furniture...its been 5 months....they not given me my money ..or not my merchandise...."

"This store has ZERO customer satisfaction! They have a no return policy whatsoever, Even before COVID. They could careless whether you are happy. I bought a $2300 couch that is extremely uncomfortable and they don't care. No exchange, no refund. Once again ZERO customer satisfaction!"