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Verified
5/5

2016-01-16

even better the 2nd time

"A year ago I rented a car in Dubrovnik through Atlaschoice and was pleased with their website and customer support and with the rental company. This year it was Sicily and again very satisfied with the arrangements made by Atlaschoice.
Be careful to read through all the emails they send and also the specific terms of the rental company, which are available at the Atlaschoice website, to avoid being surprised by add on fees such as for crossing national borders.
Great prices, great service, great cars
"

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Verified
5/5

2016-01-16

No catchers, that's the deal, exactly as it states *****

"Arrived on time, spend less than 5 minutes going through the formalities and straight out to the car park and off I went. It's that simple and the cost is a fraction of any other sites that I could find. Equally important the car was supplied by Budget, so not an off-site dodgy hire company. I've used Atlas for a couple of years now and it really cannot be beaten for quality, value and service."

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Verified
4/5

2016-01-15

Quick and satisfaction service

"Staff is helpful and service is sufficient! Recommended????"

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Verified
1/5

2016-01-15

Worst car rental experience

"We have very bad experience at Ace rental cars in Christchurch, New Zealand. First of all, we have to figured out the location of the Ace car shuttle bus. Second, when we arrived at the rental shop, the line was long and there was only one employee working while manager was talking on the phone forever. The employee not only checked in customer but also has to show the car for customer. It is finally our turn and we were told that they will charge $60 for different drop off location even though we have indicated at on booking and paid off all costs. We finally got a car with almost 200,000 miles and many damages to the car. We drove it for only one night and didn't feel safe to drive the car anymore since the suspension system is out of order. Next morning, we asked to exchanged for a different car . They provided another old car which has very high mileage with little better suspension system. During the exchanging of the car, my husband forgot to check the trunk which has our tripod. We went back within two hours to get our tripod. However, they claimed that they can't find it after their employees clean the car. That is extremely poor service and dishonest and has bad impression for us in Christchurch. Many people have complained about their poor service. Don't ever use ACE rental cars in New Zealand. We would like you to contact them for refunding us the $60 surcharge that were not in the original contract and reimburse the lost items that we had in the trunk."

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Verified
4/5

2016-01-14

It's said that you get what you pay for...

"I went with Atlaschoice because they were the cheapest I could find. Dollar car rental was who we ended up being sent to. When we arrived we were given a smaller than ordered car and our child seat did not fit in it so I went back inside to request what we had ordered. We had to wait for that car to be 'cleaned'. Well, as soon as we arrived at our destination my wife bought cleaning rags. The car although now big enough lacked power. I guess quality service is sometimes hit and miss. However, for the price I paid I'd be happy to book again. "

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Verified
5/5

2016-01-14

Great value for money

"Exceeded my expectation. All went smoothly."

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Verified
1/5

2016-01-12

Never Again

"Totally dissatisfied with the way business was conducted. After renting online a 8 day premium package for $177.05 and supposedly only having to pay at Lisbon airport the airport surcharge, Government rental fee and vehicle license fee witch should be another $80.20 making it a total of $257.25 as agreed on the contract made online. Happens that on the day of picking up the rental I'm hit with whole bunch more of expenses and insurances and having to pay on location an amount of $289.55 making it a total of $466.60 for 8 days rental of a Renault Clio. RIP OFF.
I'll make sure nobody rents from this place.
"

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Verified
4/5

2016-01-11

"Rather confusing at the Denver airport, not knowing we needed to go to Avis. Was charged more than $100 for being 1hour late in snow and rough traffic!"

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Verified
3/5

2016-01-10

"It took a little while to confirm my booking, which was a little bit stressful as it was a short notice booking. The confirmation didn't come through until very late on the night before the rental."

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Verified
5/5

2016-01-10

"Very good, cheerful service at Easirent - the company fulfilling our Atlaschoice booking. We were given exactly the rental car we expected with the re-fueling option we wanted. Staff accompanied us to check the condition of the car and make sure everything was marked properly on the records. No problems with the car during our rental and an easy, quick return. All this for a great price too. Would definitely consider renting with Atlaschoice / Easirent again."

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Verified
1/5

2016-01-07

"Very disappointed was charge $360 for ins. I had purchase the excess, was toll by them that you guys are a 3rd party company and don't provide Ins. That the excess it's just another fraud by you guys. That if we didn't get the ins. I couldn't take the vehicle .. That next time just call them direct to avoid this fraud. "

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Verified
4/5

2016-01-07

"As a first time customer, which I never rented a car before. I found there was no one directing or explaining what u have to do. After I went to the counter and confirm my booking I was directed outside to the car park. There was no one to assist I then proceeded to the booth where I ask the representative where do I have to do and she directed me to the "Compact" section, There was no one there I then saw another customer standing there and I ask them when you renting a car what do you have to do. He said you just have to choose a car.

No one from Thrifty advised me to go to "Compact" section select a car from that section. You would see the keys located in the car and drive to the exit where they will check you out.
"

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Verified
5/5

2016-01-07

"Great experience, no problems at all!"

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Verified
5/5

2016-01-06

"We always enjoy Atlas. Very simple to use and nicely priced. "

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Verified
5/5

2015-12-31

"Good and easy , the cheepest on the market"

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