"I still have not received item! "
"As described, quick shipping and great "
"Ordered 2 items on 8-3-2015. Received two emails, one email for each part, saying that parts were on the way. Received one of the parts on August 10, 2015. When I checked the tracking number on from each email, they were the same tracking number. I checked with Fed Ex for details, and it turns out that there was indeed only one package, and thus only one part. The other part is in limbo. The heart of the issue, however, is the inability or unwillingness to return messages contact via website or email or phone. The "phone message" states that a response is to be expected within 24 hours. Yet after 5 + times of calling and 4 emails, 4 days later and not a peep. This complaint, however seems not to be new as I have now read that since 2011 these folks have a hard time returning phone calls or emails from customers. see link https://www.trustlink.org/Reviews/Autopartsexpresscom-206393670 .
This seems to be the only place in which they are willing to respond, so Im hoping to get a phone call or email.
Update: APE made contact and made certain my order was received and in good order. Once communication was made, they were very helpful and cordial. As it happends it was a computer glitch that misdirected my order. Live and die by technology I supposed. I expressed my dismay at their contact set up, upon which i expect they will hopefully improve."
"Super fast shipping! Would definitely order from them again."
"Did not receive everything I paid for and have tried contacting customer service 3 times and so far no response back.
I'll be contacting Pay Pal to file a claim shortly
Also terrible packing on the things I did receive & took a week to get to me.
To much grief from this place."
" Product was awesome but ordered the wrong part and could not get a hold of customer service for over a week to exchange product and that just buying new product and still have not heard from customer service "
"the parts are an exact match. I would like to have had the option of express shipping, but otherwise I am completely satisfied with my order"
"Website was easy to navigate and I found the part I needed quickly. The item shipped out the day after purchase. I will be doing business with them again in the future. Highly recommended! "
"They said we're sorry we can't fill your order, at least they refunded my money."
"Received fast and price was great."
"Part was to me before promised and a perfect replacement. Thanks"
"Shipping is ridiculous..im still waiting on my part to even know if you guys sent Me the right one!! I got fed ex mailing it to usps to mail it to me, I got horrible tracking communication... DEFINITELY not ordering from this website again, never had this problem with any other website, I would of rathered to pay the extra 20$ and bought from another dealer. "
"Too long for shipping considering the part was local"
"Arrived before estimated date. Well packed. Exact fit for my car."
"Although I have yet to use the product, it appears to be as described."