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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-07-10

"Fast shipping, great price for high quality brand name parts. I'll be back!"


Verified
5/5

2015-07-09

"Great prices, fast shipping, quality product."


Verified
2/5

2015-07-08

"When I call, I couldn't get hold of nobody to assist me. "


Verified
5/5

2015-07-07

"My order was filled quickly and arrived with in two days. I was very surprised and thankful for there promptness. I would use them again with no hesitation "


Verified
5/5

2015-07-06

"Fast and easy. Exactly what I ordered."


Verified
5/5

2015-07-06

"fast shipping and received the correct part"


Verified
1/5

2015-07-05

"I am a customer service rep and a manager of a customer service dept. Your service is awful. I left 2 voice mails, 2 completed forms from you web page, and 1 email before giving up on every getting a response. In at least 3 of the messages I used the word urgent and asked that I be contacted asap by PHONE (possibly in all 5 messages). It was 10 hours after the first message before I got an email response. Compounding the problem, your website does not show whether or not a part is in inventory.
At least you canceled the order. It's the only part of the process you got right.
"


Verified
2/5

2015-07-05

"After 2 days of trying to just get the return information I got a response about what I ordered and no response to what I was asking. I am really disappointed with the customer service so far. Hopefully I can get the correct parts this coming week.

After contacting them over the phone(it took 7 calls) I was called back and told I would have the RMA info in 15 minutes. I ended up getting RMA info the next day. I had to buy the right parts and now ship back the others.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2015-07-04

"Paid on June 26 2015 now is July 4 and i heave not receive email with tracking number indicate to ship. I called the customer service during business hour and no one answer the phone. I start to wonder is this a real business or some Joe working from garage? BTW more than a week to ship from Austin TX to Houston TX is unacceptable. I will not be doing business with autopartexpreess.com no more. Highly NOT recommend."


Verified
2/5

2015-07-04

"I ordered a part and never received the part. Even though I saw that a refund was given for the part, I should have received an email or something that the part was not in or could not be ordered."


Verified
4/5

2015-07-04

"I received only one part that was described in my order. There is a bearing, oil seal, wheel nuts and studs listed in the description. "


Verified
1/5

2015-07-03

"Still have not received my order."


Verified
5/5

2015-07-03

"Amazon company. Delivered on time and had everything I needed. "


Verified
1/5

2015-07-03

"Part showed in stock and it really wasn't "


Verified
1/5

2015-07-01

"You can not ship via fed ex with USPS and expect a happy customer. The combination of the two will result in at least a 3 day delay in delivery.
Selling auto parts will not make happy customers when it takes 8 days to get them.
And all you did was save maybe $2.
Not good for business.
As of right now, I still do not have the part.
Will not buy again. We go to Rock Auto instead.
"