"I ordered a front bumper for a 2013 Chrysler 200 just arrived today, when I opened the box these people actually had the bumper folded up in the box left side of the bumper is completely ****. The bottom is cracked and the plastic has a whole bunch of stretch marks completely un called for will never buy from again. "
"I placed an order with amazon for a pair of headlights on March 29 and found out they were out of stock on April 12. Amazon has to pull this "company" from its website."
"Was really happy with the purchase i made! I ordered a taillight for 2013 taurus. The part i ordered worked and was an exact fit! When they shipped it with fedex i got a tracking number too follow which is always a must have when i purchase something online! Bonus was shipping was free! "
"I ordered an exhaust part after they charged my card 3 days later they called and cancelled the order telling me it's not legal in NY and CA. The manufacturer stars 49 state legal but not CA. I am in NY they still cancelled it because it's the way they wrote it in their system Total fools ! They didn't know that NY and CA are two different states and the US has 50. Sounded like foreign customer service too won't ever buy fro them"
"ORDERED A COMPLETE GRILLE FOR MY 2003 F150 IT WAS BROKE ON CORNER SENT THEM A EMAIL THE SAME DAY THEY ARE SENDING ME ANOTHER I HAVENT FOUND ANY FAULT WITH THIS DEALER WILL BUY AGAIN THANKS!"
"I Bought a car from auto giant. The service was outstanding.. Fred Johnson me with awesome customer service. If looking for Veichle I recommend Auto Giants. Ask for Fred Johnson "
"Amazon needs to pull this vendor. They DO NOT have what they advertise on Amazon. It appears to be a false store front. DO NOT make a purchase from this false vendor. Amazon, please remove them."
"Beware! Auto Parts Giant is a GIANT rip-off! Ordered parts and it took so long to get them I had to buy locally at a higher price. I got a return authorization, sent the parts back,but hey have yet to credit my credit card. I have called numerous times..."
"Day 0: Ordered two calipers and immediately paid $200+ via PayPal.
Day 1: The ordered parts were NOT listed on the website. Money was charged from the credit card by Paypal.
Day 10: Received an email to confirm the order had been shipped. NO tracking number provided.
Day 20-30: NOTHING arrived. NO response to emails and phones.
Day 30 AM: Issued a dispute in Paypal to ask refund.
Day 30 PM: Received the shipment notification and tracking number in 6 hours after the dispute issued.
Day 38: Received the upgraded items.
Day 59: Sent the replaced cores back for $100 core deposit.
Day 68: The postal record showed the seller had received cores.
Day 126: Issued a compliant in BBB since NO deposit had been refunded.
Day 156: BBB replied, "In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint."
Days to forever: NEVER BUY ANYTHING FROM AUTOPARTSGIANT.COM
"
"I ordered auto parts online from autopartsgiant.com, and part of the order was "out of stock" and not shipped. My credit card was charged for the out of stock items, that were not shipped, and I have not received a refund, dispite a year of trying (emails and phone calles). I also returned a core (following their proceedures) and I have never received a credit for the returned core. They are hard to contact, and when I do contact someone, they say they will refer it so accounting or their supervisor, and nothing ever happens. They have $125 of my money and hours of my time. Do not order anything from AutoPartsGiant.com!"
"On Tuesday October 13 at 4:30PM an order was placed (order# 6729064) with the 2 day shipping option. As stated on the website under two-day shipping "All orders must be received before 5:00 PM Eastern Time (2:00 PM Pacific Time) Mondays to Fridays". An email was sent confirming the order and saying tha tthe tracking info will be emailed the next day. The next day, the tracking info was never received. After the product was not received 2 days later, I called to find out the status to be informed that the item will not be delivered until October 19th. They claimed that orders must be received before 1PM and that this order was not processed until the following day. Then FedEx failed to pick up the item until the day after that. When I discovered the shipping location was from their warehouse in Hempstead, NY (30 miles from the delivery address) I requested they use a same day messenger to deliver the product. They refused. I then discovered that the item was being held at the FedEx location in Jamaica, NY (22 miles from the delivery address). When I asked if they would send a messenger to pick up and deliver from there, they refused. They told me that I could go to Jamaica and pick it up myself.
*Update 10/26/09 - I did not receive the part until the following Thursday, 10/22, 7 business days after the order was placed 2nd Day Air. FedEx tracking # 989029937103."
"I ordered a hard to find part from them and had not received anything for 15 days so I tried to login to their website to check the order. this did not work at all. so I tried calling them as their number prominently displayed on their site. at least 5 calls and I was disconnected each time. on the 6th call in 2 days I talked to a person who says the status is unknown and the next thing I hear is a message from a voice mail asking for me to leave a message. so I did, this was 16th or 17th of the month. on the 19th, I received an email that my order had shipped. its now the 29th and no product. so again I call. on the 3rd attempt, I finally get a person who looks up the order and tells me the ordered had been canceled on the 15th. wow! this has to be the worse experience ever in my online shopping. and I do most of my shopping online. stay away from these people!!!"
"Do not order from Auto Parts Giant you will not be happy. The product you order may not come you will have a hard time getting your money back."
"I purchased two rebuilt calipers as their price was the best by far. However I was concerned about their reputation as being "less than fast" with issuing core credit. Well, I'm still waiting for core credit and email inquiries and voice mails are not being responded to. However, I used a visa to order, took pictures of the cores, kept the tracking info- so I'm confident I can get credit through VISA anyway. I'd stay away from these people in the future. Try RockAuto."
"Do not shop with Auto Parts giant. They fail on their promises, then give you a runaround, resulting in you not recieving your part in a timely manner or not at all. They lie and don't seem to care!"