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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.07/5
Customer service:
3.44/5
Return/Replacement policy:
3.75/5


5/5

2022-04-29

Reasonable prices and quick delivery!

"I bought higher quality products from Autoway than what I was offered at Midas when I called for a front brake job quote. $550 quoted brake job now cost me only $172 after taxes (I did my own labour and saved an additional $250—lucky for me that being a tradesman is eeeeeasy!—just like everything else I’ve done; accounting, woodworking, acting, understanding law, politicizing etc. IN FACT; 90% of university/college degrees are as valuable as used **** tissue from my experience/observation "

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Verified
4/5

2022-04-27

Great service

"Found the parts I needed at a good price and quick delivery!"


Verified
5/5

2022-04-26

Good Compagny

"Everything was perfect. Parts high quality and shipping very fast. Received next day "

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Verified
4/5

2022-04-25

Decent

"Its nice to have a Canadian option, however it would be nice if the prices were more competitive with Rock Auto. I have however bought parts from them for years and never had an issue."

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Verified
2/5

2022-04-25

out of stock

"they sell out of stock products. complete waste of time."

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Verified
5/5

2022-04-24

Shipping super fast!

"Bought some Zimmerman rotors for my XC90 and they got here in 2 days , great price and fantastic service!! Will be back whe its time for my front brakes !!"

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Verified
5/5

2021-05-01

Will shop there again

"Great communication , very easy to deal with. They saved us money too! We will be back"

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Verified
1/5

2022-04-20

Shipping takes forever

"I still haven't received my shipment, it was supposed to arrive 1 week ago. "


Verified
1/5

2022-04-20

Customer service? Forget about it.

"I've been looking for a auto parts warehouse within Canada for awhile now, as I'm sick of paying ridiculous fees and duties just to go over the border. Autopartsway seemed to meet the bill and they had good prices to boot. However if anything goes wrong with your order you can forget about getting any help, let alone answers. Part of my package failed to arrive, and while most retailers will bend over backwards to get in your good graces, you can't even contact the site. They don't even have a phone number, instead you gotta enter your number so they can call you, problem is this feature is broken. No one has answered my email query, so the only thing left was to use their sketchy chat room. This thing is obviously manned by over-worked and under-paid people in South East Asia who speak broken English, and probably have absolutely nothing to do with the warehouse. All I got from them was 'We'll check the warehouse' and 'We'll get back to you' and guess what? The latter hasn't happened and I have since had to contact the shipper.

You may as well go to NAPA or Lordco, cause if anything happens no one will help you, and you'll probably won't get your money back either.
"

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Verified
5/5

2022-04-20

Right part, good delivery time

"Good and honest service. Great price."

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2/5

2022-04-19

Brake and pads

"I received brake pads that do not match my vehicle model and I am charged the return costs."

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Verified
5/5

2022-04-19

fast shipping

"Order was shipped out within a couple days of ordering ."

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Verified
5/5

2022-04-19

Control arms assy

"Good deal on parts very satisfied "

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Verified
1/5

2022-04-15

Item mysteriously out of stock after placing order followed by zero effort to keep customer with representative

"I placed an order for an item, and went through the entire process until the end. When I logged on later to track the shipment I found out
the order got cancelled. I never received any notification.

I contacted customer service and asked what happened and what could be done. They said the item was unexpectedly out of stock and the order was cancelled. No offer to help correct the situation or compensate with something else despite my having to ask. Solid recipe for losing a customer.
"

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Verified
1/5

2022-04-14

Worst refund policy

"Worst refund policy. I had to pay to return my parts"

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