"fast shipping very transparent experience"
"Excellent service and fast delivery."
"By and large you are great to deal with but the last shipment was a train wreck. I was given a date for arrival and booked in the car accordingly. The shipment was a day late and was only the stuff I didn't need. At no time was I told there were two parcels and the second one was 5 days later. Otherwise happy and you are certainly nice people"
"The part that I bought did not correct the problem that I was having with my vehicle and so I wanted to return it for a refund. The Customer Service people here communicated openly and abundantly. The refund was processed in a timely manner. I will use this site over and over when they have the parts that I need! Great people, AMAZING service!!
EDIT: That is the review that I gave before the refund had been processed. It seemed like I was on the right path and it seemed like they were reputable and were going to be honourable. I ended up fighting for over 2 weeks to get a refund and then that was less than the purchase, so the fight continues. Please be cautious when entering into a transaction with these guys. I hope that my situation is just an anomaly.
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"I had been looking for a power steering pump pulley for my van. Couldn’t find the right one ANYWHERE but here! These guys stock everything you’ll ever need. And shipping is nice and fast"
"Had the parts. Shipped faster than expected. Thanks!"
"Ordered parts they took my payment
Then cancelled the order as they didn’t have the items
Contacted them several times before I received a refund"
"Not much to tell. They had the part, I ordered it, it arrived in a timely fashion. "
"Parts ordered beginning of January. I live just outside the city limits of Brandon, Mb. Was not aware of UPS not delivering outside the city limits. When placing my order it requests my phone number. The phone number was not noted on the shipment box, therefore entire shipment returned to you the sender. After calling your help line, (person was very helpful) my parts were resent to me again. this time I stressed that they put my phone number on the package to avoid this happening again. I also called UPS to advise them that a package was coming from Autopartsway and gave them my phone number. The shipment arrived a few days later and UPS advised me that it was a good thing I had called and gave them my phone number as the packages did not have my phone number on them. PLEASE INCLUDE THE PHONE NUMBER ON THE PACKAGES!! "
"I purchased a radiator on Nov.1/21.Due to a catalog error the radiator I was sent wasn't correct.I was issued a return number,so I shipped it back.I have followed up several times and have been told the refund has been issued.This has been going on for weeks ,and they keep apologizing,but they won't actually refund me.It's now Jan.23/22.They won't speak to me on the phone.Many unanswered emails.Next week it will be 2 months since they received the radiator back.Their policy says up to 30 days to issue a refund and this is well beyond that date.They don't even follow their own policies.They don't do what they promise to.Don't buy anything from Autopartsway."
"AS ALWAYS SUPER FAST DELIVERY AND ITEMS EXACTLY AS DESCRIBED. USED MANY TIMES AND NEVER DISAPPOINTED!! KEEP IT UP"
"The part was correct and it arrived on time."
"After placing the order, I was told to wait a moment whale I was being checked for my credentials and this remained on the screen for two dais. The next thing I was thanked for placing the order with no information what so ever of shipping details which I found latter by phoning in. Thanks for your enquires. G.G."
"Paid extra for overnight service and they used ups “standard” shipping. Spoke to ups and they had some weather issues but since the package was sent using standard service that it could take up to a week. Emailed customer service and they were going to speak with the warehouse and get back to me, that was a week ago… "
"Overall good shopping experience"