"Good Evening,

I am writing to you to let you know about my experience at store #4914 on Virginia Beach Blvd. I walked into the store and was immediately acknowledged by Frank Santiago. He is extremely knowledgeable and an expert in what he does. I needed a diagnostic on my check engine light and Frank grabbed his tools and came out with me. He helped me locate the switch and showed me how the tools worked. After receiving the code, he translated it and printed me some very good details about the product I needed to replace. Mr. Santiago then took his customer service a step further and explained to me about the mileage he noticed. My car was getting close to 83,000 miles and was soon up for a timing chain check. He explained the importance of checking and maintaining my vehicle. Mr. Santiago was extremely helpful and even sold me fuel injectors to help clean my fuel tank out. I've been on deployment and my cars been giving me issues lately. This man is definitely a keeper. This type of personality is what I love to see, when I go into a store, I want prompt, knowledgeable, and helpful person to treat me like a person and not just a customer. I will be coming back as a loyal customers to Mr. Santiago. Thank you for reading this, and have a great night!


-Sincerely,

Kate"

"I did subcontract work for their new store in my neighborhood. They used an out of state General Contractor that shorted me $10,000
Welcome to the neighborhood
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"easy to navigate around store. I was able to make an easy return."

""I haven't been to many, but the Autozone in Raritan has always given me great and honest service.

Highly recommended!""

"One bad apple:

Went in to purchase automotive products at 1017 MORRISVILLE-C, MORRISVILLE, NC 27560 store and noticed specials signage and needed clarification on the terms of the specials. I looked around and behind about 10 feet away was the manager of the store straightening out products on the shelves. There was only two other customers in the store but noted that there were at least three employees.

I said "excuse me sir, I have a question." No response and I looked at him and instead of him pausing what he was doing, he just looked at me without any acknowledgment. Awkward silence and his response was in a impatient tone "I'm listening."

The manager conveyed the lack of any customer service skills. I was put off by his attitude and said "thats okay." After he knew I did not care much for his half attempt to assist, he finally got up from his stocking and approached but I was already headed out the door without purchasing.

I can see if he was in the middle of assisting another customer or if there was a line of people waiting, but this definitely was not the case. I was not in a rush, just had a simple question which could have been answered in less than 60 seconds (which cost his business $83.59 in lost sales). I know retail and budgets are set each day and any sale no matter how small, effects the bottom line.

Ive shopped at this location for years but when the management lacks the enthusiasm and CS skills to assist a paying customer, then I make the conscious decision to take my business their competitor. Please inform your teams that no matter how much stocking there is, if a customer is around, at least follow a 10 foot rule to make contact and see if any assistance is needed.

Every other employee in the past has assisted very well. As a manager, he should represent the business with exceptional CS. If this particular manager can't improve on his CS skills, cut your losses and hire someone with soft skills."

"The other night about 9 pm I noticed that my headlight bulb was out on my left side. I needed to be out driving several places that night, but didn't want to get a ticket (I just finished doing defensive driving for a speeding ticket and can't afford to have another traffic infraction of any kind for at least a year). I Googled for the nearest Autozone, but I didn't really expect them to be open. Turned out there was a store (#3069) within a couple of blocks of where i was, and they were open until 10:00. But wait--it gets better. There was this super-helpful guy working that night named Fermin Parra who volunteered to help me change the bulb in the dark and IN THE RAIN! And it wasn't easy. Ridiculously, you have to partially remove the wheel well covering to get to the bulb. Mr. Parra cheerfully and quickly worked his magic and got me back on the road street-legal in no time! I was flabbergasted at this level of service. Thank you, Fermin! Autozone, you need to give this guy a raise!"

"just a couple of days ago I had the worst luck, my alternator went out! After finally coming to the decision to replace the part myself with my brother, we purchased an alternator that was very nice and had a warranty from store 1493. Chris put it on hold for me which was reasuring since I go to school and am always busy. After picking it up and trying to reassemble my vehicle my brother and I realized the pulley didnt come with the alternator. We must have tried everything to get it off and two hours later we came back to autozone with the defectve alternator and the pulley still attached. When I told Chris and Joel about the issue we were having they went to work!!! Both of them tried so many things to try and help us. They went through a variety of tools, diffrent solutions, called other autozones for the assembly with the pulley, and tried to muslce off the part themselves for inleast an hour. To my amazement they did all of this while helping other customers in the store, keeping them happy, and making sure we all felt very taken care of. Most importantly they didn't give up and they got my pulley off the alternator that I thought impossible. Ive been coming to autozone for years but, this by far was the best experience I've ever encountered from any autopart store or contender. I needed my car that morning or I would have lost my school contract...Joel and Chris may only have seemed like they were helping or doing their job but, in reality they played a vital role in helping me continue with my education and I never even mentioned my dilima to them...they just took it upon themselves togo that extra mile for me. Therefore, as long as I'm in the Houston area I'm going to store 1493 even if theres a locaton closer to me because it's worth going those extra miles for people like Chris and Joel! Thankyou guys for being the best experience Ive ever had! I'll see you soon!"

"Autozone is pure class in my book. I've only ordered a couple of times online from them in the past but have always received the items quickly.

The reason I am rating the company today:
I ordered quarts of Quaker State oil from them on 12/21 that was discounted to $1.00 each (great price!). Order was canceled on 12/23 but the email indicated I would receive a gift card for my troubles. Sure enough today (12/26), I received the gift card by mail. Really wasn't expected nor necessary but reflects very well on Autozone. I plan to shop instore more now."

"Brandon, MS store sucks. They never have the sale priced oil in stock. Have complained 4 times, but the district manager apparently doesn't know what he is doing."

"I went to Autozone (Store #3340) this evening to purchase new wiper blades. Went to the aisle where they're displayed and I was surprised at the huge selection. One of the employees (Cary) assisted me with my selection since I was slightly clueless of what brand and size I needed to buy. At the register he offered to install them on my car!!! That was so nice of him to do that! I was very appreciative and grateful!! I must say that everytime I go to that store on Hamner Ave., Norco, CA I am always satisfied with the awesome customer service Cary provides. Top shelf treatment!! Thank you very much Cary.
One Satisfied customer - Nancy M."

"We ordered several repair parts from Autozone and they called us the moment the parts came in stock. My husband is greateful cause he was trying to fix his old truck. Good customer service."

"I ordered a part online and chose store pickup instead of shipping because I needed it quickly. Inventory check on the web site showed my local store had it in stock, so I placed the order and paid. The email arrived saying "your order is ready for pickup". I drove across town, waited in line for about 40 minutes and THE PART WAS NOT THERE. I am completely confused, not only by the original mistake showing the part as being available, but by the unforgivable, unexplainable mistake of sending me an email stating that the part had been packed and was waiting for me. I wasted time and money and am no closer to getting the car running.

The fact that these buffoons don't even monitor this site to ATTEMPT to fix recurring mistakes should have tipped me off as to what kind of business they run. I learned too late, but I hope my experiences help you from wasting your time. DO NOT do business with AutoZone.com, they're clueless and they don't even care about it. Avoid them. "

"Centerline Mi. store,total and complete incompetence.1.5 hrs to have a battery installed.Cancelled the transaction and drove my old battery home.076029"

"I hate AutoZone. I placed my order two weeks ago, but not receive it now. There is something wrong in the process of delivery. They told me to let me wait. I do not know when I can receive my order.I am very very dissatisfied with the service of AutoZone. "

"My son drives 300 miles to go to College.So I need to keep his car in great shape.I new his Alternator had been on the car for awhile.So I replaced it with Antozones duralast GOLD alternator.Just to make sure he didnt get on the side of the road.He got 125 miles away the car started running rough.He call me and I told him to get off the inter state.He took the exit and it was a red light.Soon as he pulled away the car died in the middle of the road.Just to get horns blowing and people hollowing get the hell out of the road.Some good people finilly came by and help him push it out of the road.I took off to get there.Checked the car and the Battery was dead."Bought it new 4 mouths earlyer at autozone"Took the battery out of my car.Cranked it right up,unhooked the battery car died.Got it back home put the old alternator back in and ran great.Autozone lost my trust in their junk so from now on I'll pay more and go to the dealer.It will be cheaper in the long run.The Alternator from autozone got about 150 miles on it.As you read caused all types of problems."