"Ordered an "In stock" alternator and some lightbulbs on May 26. The lightbulbs took a week and a half to arrive. As for the alternator, twenty-one days later I still do not have the part. I contacted customer service and was advised it ships from the manufacturer and may take an extra 7 to 10 business days to arrive. That was not mentioned on their website or in my order. I had never tried this company, but the prices were a little less than the place I normally order from [RockAuto.com "

"I ordered on Sat and they charged my credit card immediately. Okay I get that. Then they generated an order status e-mail with "tracking information" so I decide to be cool and patient about things. A week later no wiper blades--(its okay who needs wiper blades in the winter anyway and besides ONLY one was ripped). So I go in to check order status and tracking information only to find out they canceled the order and didn't bother to tell me or generate an e-mail. How nice of them.

AVOID AT ALL COST--besides that their website sucks too and is slowwwww...."

"This was my second order from Autobarn, the first being a battery in August of this year. Since that transaction worked well, and I needed an item that my normal supplier Rock Auto did not carry, I thought I would try this merchant again for part of the order since they offered free shipping due to the amount of money I was spending. My order consisted of maintenance items like belts, hoses, PCV, tune up items, etc. for a Dodge- nothing special order or exotic from Autobarn. The one special order item I bought came from Rock Auto, who promptly contacted me via email for additional information.

I split the order between Rock Auto and Autobarn and am sorry I did so. Both orders went in on the same date (9-21), and Rock Auto as usual emailed order confirmation and tracking information, which included what was in each box with the tracking number for each. I had all but the special order part delivered in a few days (by 9-25, four days) via ground shipping.

After about a week and a half of no info, on 10-2 I did a status inquiry with Autobarn via email and this netted an automated reply followed by a reply on 10-3 asking what "item" I had ordered (I had included my order number in the original email inquiry, so this was a truly stupid question). I replied by copying the invoice Autobarn had sent me. A few days later (10-6), I finally received notice my order had shipped, although it did not say what. There was a disclaimer that if I had ordered multiple items they may not arrive at the same time.

As another indicator of how slow the Autobarn shipment process is, I placed another order for a foreign car with Rock Auto on 10-2 and had these parts in hand by 10-5, again with ground shipping.

Also, the online catalog for Autobarn is far more difficult to navigate than the one for Rock Auto.

In summary, I guess if you only need to order one thing and don't need to know when it is going to arrive; this is a good place to shop. Otherwise, go someplace great like Rock Auto. I know this sounds more like a positive review of Rock Auto, but I was in a position to review both at the same time, so this is what I did. The few dollars saved at Autobarn were not worth the inferior service.

***UPDATE***
The Optima battery I bought in August 2008 crapped out in May 2010. I had to pay out almost $60 for shipping both ways to get it replaced. Find another place to buy your parts."

"DO NOT BUY FROM THESE SCHMUCKS!!!
Once they have your money, they don't care...

I ordered a few items from this site. They were meant as gifts. When after a week there was no sign of these items being shipped, I contacted them via their own customer support site to check whether my parcel would make my deadline (I was leaving the country). I received no response. So I decided I'd better cancel the order all together as I got the sense that what I wanted was out of stock (no thanks to their so-called non-communicative customer support department). Strangely, still no response or confirmation after my cancellation request...

Almost a week later (this was now one day before my flight and more than two weeks after I had placed my initial order), someone finally decided to reply to my mail, stating that my order had shipped on that day. No other explanation offered whatsoever. Huh? What about my cancellation request a week before? What the hell??

So this package did arrived eventually, almost three weeks after I placed my order and one week after I had canceled my order. At this point I had already left the country. So next I order my PO Box service to return this parcel to its original sender (Auto Barn). I have since sent them numerous emails (7) in which I have *politely* asked for this issue to be resolved and for my bank account to be credited, but nothing. Absolutely no reply or any type of acknowledgment whatsoever. We are now one year later, and still nothing. Not only have these people completely ignored me, they've also kept all of my money ($169.00!).

DEFINITELY DO NOT GIVE "AUTO BARN" ANY OF YOUR BUSINESS.
THEY WILL JACK YOU.

If you have placed an order with these people and run into any kind of issue, your best option is to ask your bank to initiate a charge back. Don't wait like I did until your only option is to sue them. Most banks will only give you 90 days to contest a charge.
"

"Although a little worried about the negative reviews… I was pleased with AutoBarn’s customer service, except for the automated phone attendant which hung up on me 2 or 3 times when checking on my order. After speaking to service who confirmed parts were shipping direct from the factory, parts arrived as expected within about 7-8 business days. I also let them know about the goofy automated attendant hang-ups which could be some of the reason for complaints about rude service. As for me, I a very satisfied customer, and would not hesitate to place future orders. FYI: Pep boys & Advance Auto could not even place a factory order for my hard to find Monroe Front struts 71110. Napa could order them for $231, AutoBarn $160 + free shipping. I waited 7 days for parts and saved 30%!"

"Oops, I probably would not have ordered if I had read previous reviews. However in fairness my order was fine. Perhaps because I did not need their customer service, or perhaps they are learning?"

"This company has the worst customer service we have ever seen, and we order frequently online. The unit was DOA. I called the phone number specified for a return authorization number. I had to leave a message. No email from them. We had to wait a long time, but it finally came. Although it was not the case, it appeared that they were charging us for the return postage. Very confusing. We promptly returned the unit. No email from them. Did they receive the unit? Were they replacing the unit? Were they refunding? After a long wait, I called and cancelled the order. They did not refund the entire cost of the unit. Here is their policy: "AutoBarn.com gives you a 30 day money-back guarantee to return items purchased from Autobarn.com." Amazon credited us the balance."

"I place this order on August 1, 2007 and been trying to communicate thru phone & e-mail but I got no reply until 3rd week of September, and informing me that they need to charge me additional for shipping and handling. And just today (Sept. 25, 2007) I receive another e-mail informing me that my order was shipped. Very poor customer service. This is the first and last that I will buy from this company."

"Order was placed on 8/23/07. All items were shown to be in stock and the e-mail confirmation said it would be shipped in one to two days. Had to call customer service numerous times to find out why i wasn't receiving my order. Was told several different stories. Customer service was very bad to deal with. I finally received my order three and a half weeks later on 9/17/07. Unless this is an unusual case, i would not recomend doing business with this company."

"Order shipped timely, communication was acceptable. After sales support is non-existant. 3 Emails to Customer Serivice and 2 phone messages left and ZERO response. Great buisness if nothing is wrong... shop elsewhere is you think you might have a problem."

"To summarize the long experience, customer service is terrible and communications are spotty. I won't shop at AutoBar.com again. Their prices are too high, too.

To illustrate their lack of quality, the link in the confirmation e-mail goes to a different vendor (it's wrong!), so if you don't pay attention your negative comments will be applied to someone else!"

"Prices are really good but customer service has a lot to be desired. Communications was terrible. Placed my order on a Friday, recieved confirmation, then an email saying the item would ship in a week. I ordered it under the pretense that it would ship in 1-2 business days.

I called to cancel the following Monday and it took at least six attempts before I reached a person. The other times, the call was disconnected. I cancelled the order and was told, "Your credit card wasn't charged so we won't have to issue a credit.".

The next day, I recieved an email notifying me that my order had shipped. I called them again and eventually talked to a customer rep. They stated that they must have forgotten to cancel the order and either refuse delivery or call for a Return Authorization.

UPS delivers it to the door (would have refused delivery) and I call for the Return Authorization. I asked for a UPS account number to charge the return shipping back to them and they said that return shipping was the customer's responsibility.

Even though they failed to cancel the order, I got shafted with the return shipping costs. I've got to need something really bad before I do business with this merchant again."

"ORDERED ACTRON CP9180 AUTO SCANNER COST 159.95. THIS ITEM HAS A $25.00 REBATE HOWEVER ,REBATE FORM WAS NEVER SHIPPED WITH THE ITEM.ON JUNE 29TH I CONTACTED AUTOBARN.COM AND MADE THEM AWARE OF PROBLEM. DAVID BLUMBERG EMAILED ME STATING A FORM WOULD BE MAILED TO ME HOWEVER , ITS NOW JULY 14TH AND I STILL HAVE NOT RECEIVED ANY FORM FROM AUTOBARN.WOULD NOT DO BUSINESS WITH THIS COMPANY AGAIN.THIS SHOULD NEVER HAVE HAPPENED
"

"Ordered on July 6. Heard nothing for a few days so I emailed them - got back a form email saying they are a looking into it. Called on 6/11 and spoke to CSR. He said it should have shipped but didnt. He would check into it and get back to me ASAP. Never heard back. Sent second email about order, no reply as of 6/13."

"I was so impressed with my original purchase of a gel foam cushion around March of this year that I have now purchased one for my sister and another for a friend. This is an excellent product and reasonable price. The air freigh is perhaps a little expensive, so I had this item shipped to my son in the US and he is bringing it out on one of his visits shortly."