"I bought a "good as new" refurbished Averatec laptop (4270) from SaveAtEagle.com (Eagle Computer). What a mistake... Their customer service is aweful, their product didn't work out of the box, and I've sent it back for repair 3, yes 3, times! It still doesn't work. These crooks should be put out of business. Every customer service person there has given me a different story on shipping (I stupidly paid to ship it to them even when they told me I'd be reimbursed). Their repair place in Texas apparently has been shut down... they sent the unit back after it was refused there. Just a very ugly experience with these guys. As others mentioned, their battery is junk, the DVD player is junk, and the screen had dead pixels. BOTTOM LINE, I CAN'T RECOMMEND THAT ANYONE BUY THEIR JUNK! I wish someone had told me this before I wasted my money."

"The company is horrible. They do not stand behind thier product. If it's out of warrenty - be prepared to buy a new machine. It'll take months

to get yours fixed, plus it'll be very expensive.

Averatec won't even talk to you about your problem - they ship you off to another company that does the out-of-warrentee work. Unfortunately

that company does care about you or Averatec. I had one guy tell me 'too bad' maybe I'll just box it up and send it back the way it is... This

is after I already paid them roughly $300 for a new motherboard. He said there would be a $25 service fee - for doing NOTHING for 3 months!!!!

Check this out... we waited 3 months to get our 7100 back. It came back with a note on it "DO NOT USE THIS COMPUTER. IT NEEDS A NEW BATTERY"

The battery worked fine when we sent it. The dirty crooks probably traded our good one for this one - or it just went bad by sitting on thier

shelve for three months. Averatec want's $150 for a new battery.

So now we've got about $1500 in 13 months worth of use. That's $115 per month - very expensive IMO."

"(Note: As I am travelling, I do not have my invoice with me. I entered the Averatec serial number for verification purposes).

I can't say how disappointed I am. At first the model 6100 laptop I bought seemed really great, and a great buy for the money. Then things started to break, like a used car after its 30 day warranty had run out. First was the DVD-RW/DR-rw drive, when its CD read/write laser failed, though the DVD laser still worked fine.

When this happened, as I am travelling, I wanted the drive replaced, but they said they couldn't do that - I had to ship the entire machine to them, and I would not be likely to get the same machine back (and being on the road, I can't reinstall some of the additional software I need to function in my job). They also refused to speculate on how long it would take. Well, since I can't do without the computer while I'm on the road I tried getting them to just sell me a replacement drive, but they won't do that. Fortuately, I found one through another source to get me through.

Then the touchpad decided to stop working - yes, I was smart enough to check the BIOS settings to make sure it hadn't been inadvertantly turned off somehow. It hadn't. So, now let's chalk up another little bit of cash or a wireless USB mouse, which even in first class on an airplane there isn't enough room to use.

I'll admit that I didn't waste my time spending 2 hours on the phone with their alleged tech support that time though, only to come away with no satisfaction and my blood pressure elevated. I had enough of that when the CD laser failed.

Let me sum this up by saying that there aren't many brands I will recommend to friends ad business associates when they ask my opinion of what type of computer to buy, and Averatec, with their lack of support has not made the list."

"I purchased Averatec 3200 laptop on 2005 Black Friday at MicroCenter store. It was worse than the one I had 3100 model although it was much expensive. The battery life is only about 1 hour, significantly lower than it was advertised as long as 3 hours. I contacted averatec.com via email and reported this problem, but was told that was normal. I know they didn't tell the truth since the battery from my previous one (averatec 3100)last at least 3 hours.

The laptop is neat and cute, but the quality is really bad. It is getting really hot after only 10 min't usage. And after 1 year, the A/C adapter is gone. I bought a new adapter from ebay, but still did not work well.

Now I am considering give it up. You should really think about it before you choose this baby.Good luck!
"

"I purchased the laptop from newegg and everything was fine for a couple of months. My dvd drive stopped working so I called Averatec to see if they could send another one to me. I was told that since it was under warranty that I had to send it to them to fix and they would send it back. The guy told me that it would be back in my hands within 10 days from the date they recieved it and to check the status on the website. I check the status on the website, but it never changes. I have called the tech support line numerous times and get a different answer each time. The website says it will take 4 days to fix, and 1 day to prepare for shipment, first customer service (cs) guy says it takes 10 days including weekends, 2nd cs guys said it takes 4-10 days, 3rd cs guy said 5-7 days. I even had one CS guy say that nothing was right on the website and that I shouldnt go by what it says. I call on the weekend and obviously this company outsources their hotline after hours. "Andrew" (as i'm sure his assigned American name is, and not his real name) can not tell me his last name, the phone number to the RMA department, his supervisor's last name or anyone I can talk to. After being hung up on three times, I call from my cell phone and finally get the supervisor (Francis). Francis 'assures' me that he will personally take care of the issue, but that it will have to wait a couple days because he is scheduled to be off work the following day.

I called back today (the day after talking to Francis) and am told by American CS workers that there is no log of me calling the day before. Obviously Francis didn't tell the truth about taking care of it. This guy, Andrew, (does everyone there have the same name?) tells me that his supervisor isnt available and that he would leave him a message and the supervisor would call me back within 24-48 hours. Not acceptable!

I got a hold of someone at the corporate office and he is checking on the status. This was a simple repair, replace the optical drive, something my 5 year could have done. My computer has been at the RMA facility with Averatec for 17 days and the corporate office said it hasnt even been repaired yet.

I am now waiting for the corporate office to call back. At this point, I just want the money back so I can purchase a working laptop from a reputable company."

"I bought an Averatec 5400 series laptop from Walmart, but I had questions to what processor was being used in the computer so I called customer support. The first time they were nice, but the second time the were very rude and talked in cirlces. My processor was suppose to be a 2800 xp mobile chip; however, windows was reporting it as an opteron dublin. I found out from a guy online who acutally cracked his laptop open that my computer had some sort of sempron in it that's clocked at a lower speed. The customer support is probably the worst in existence. DO NOT BUY FROM THESE PEOPLE."

"OKay... First off, I am a civilian contractor working in Iraq, supporting the US Army, and I bought my Averatec 6130 from the AAFES PX. I immediately took it home and booted it up. It seemed to work very well. It was P4 3.0 HT, 512 RAM, 40 GB hd, 64mb ATI Radeon,15.4" widescreen laptop. All in all, it was a very decent laptop for the 1300 bucks I spent on it. It came with Windows XP Home edition. After doing the OOBE, that comes with a new computer, I jumped online and registered it with MIcrosoft & with Averatec. I then called their tech support to find out what I could upgrade on it. THeir tech support was very friendly the first time I called, and actually sent me a link to the exact type of RAM I would need to buy to upgrade the laptop to 1gb. I was also told that after I upgrade the RAM, that I won't need it any longer. Well, the computer worked almost flawlessly for a month, then I took it home with me for my vacation. It started giving an odd POST beep while booting, so I called tech support about it. They said they could not identify the actual sequence of beeps, and would escalate the call up to level 2 or 3 tech support. Well, I never heard back from them, and every time I called, they could not give me an answer. About a week after this happened, the computer started locking up while playing games, like Everquest, Doom3, Vampires: Bloodlines, and Everquest2. Granted these are top of the line games, but even with only a 64 mb vid card, there should be no problems here on this machine. I call tech support again, and I have NEVER been treated so RUDELY in my life by any agency! I was told "Oh well" and "There is only so much we can do", before I demanded to speak to a supervisor... I was then told, "My supervisor is sitting right here beside me. Tell me what you want me to tell him and I will". AFter three times telling the person that I didn't want her used as an intermediary, I wanted to speak to him personally, he finally got on the telephone,and was also very curt, rude, and generally didn't care about me... Joe customer... I was informed that I need to take the laptop back to where I bought it. Well, I tried to tell him that I was in Iraq, and Iraq is a war zone, and the closest PX where I might be able to take it is 400 miles away, so we needed to go with option B. He said there was no option B, and He guess he couldn't help me. I then asked why I cannot ship it back myself? He said, "Oh, I guess you could do that". Yes, he really said this. Now we got into an argument about their company not being able to ship to an APO and I now must find an address stateside, to have the laptop returned there, instead of to me. It took me 10 days to find someone I would trust stateside and arrange it so they will receive the laptop and test it before shipping it back to me in Iraq. After I find someone, I call them back, give them the address, and after being treated with hostility and general rudeness, I explain to them to note on my ticket & log, that I would like to be contacted by their corporate office because I have NEVER been treated so badly by any company. 4 days later, a level 3 tech emails me and apologizes for the experience, and says that they can NOW ship to an APO, so I will be able to have my laptop returned directly to me. I tell him to PLEASE insure it is completely repaired before shipping and he says he has no direct control over that, but he will note it in his log.

Well, I mailed the laptop to them, and it takes about 10 days. IT has been a month and a half, their RMA update page on their website hasn't changed in a month, tech support on the phone doesnt' know where my laptop is, and I"m pretty upset.

My advice is to defer from buying an averatec laptop. they do not value their customer, and their tech support is grossly undertrained in customer service, and totally un-trained in computer troubleshooting. If you want a laptop that will work great for a month before dying, then Averatec is the company for you."