- STORE REVIEWS
- PRODUCT REVIEWS
2006-05-26
1/5
"(Note: As I am travelling, I do not have my invoice with me. I entered the Averatec serial number for verification purposes).
I can't say how disappointed I am. At first the model 6100 laptop I bought seemed really great, and a great buy for the money. Then things started to break, like a used car after its 30 day warranty had run out. First was the DVD-RW/DR-rw drive, when its CD read/write laser failed, though the DVD laser still worked fine.
When this happened, as I am travelling, I wanted the drive replaced, but they said they couldn't do that - I had to ship the entire machine to them, and I would not be likely to get the same machine back (and being on the road, I can't reinstall some of the additional software I need to function in my job). They also refused to speculate on how long it would take. Well, since I can't do without the computer while I'm on the road I tried getting them to just sell me a replacement drive, but they won't do that. Fortuately, I found one through another source to get me through.
Then the touchpad decided to stop working - yes, I was smart enough to check the BIOS settings to make sure it hadn't been inadvertantly turned off somehow. It hadn't. So, now let's chalk up another little bit of cash or a wireless USB mouse, which even in first class on an airplane there isn't enough room to use.
I'll admit that I didn't waste my time spending 2 hours on the phone with their alleged tech support that time though, only to come away with no satisfaction and my blood pressure elevated. I had enough of that when the CD laser failed.
Let me sum this up by saying that there aren't many brands I will recommend to friends ad business associates when they ask my opinion of what type of computer to buy, and Averatec, with their lack of support has not made the list."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
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