"I bought a "good as new" refurbished Averatec laptop (4270) from SaveAtEagle.com (Eagle Computer). What a mistake... Their customer service is aweful, their product didn't work out of the box, and I've sent it back for repair 3, yes 3, times! It still doesn't work. These crooks should be put out of business. Every customer service person there has given me a different story on shipping (I stupidly paid to ship it to them even when they told me I'd be reimbursed). Their repair place in Texas apparently has been shut down... they sent the unit back after it was refused there. Just a very ugly experience with these guys. As others mentioned, their battery is junk, the DVD player is junk, and the screen had dead pixels. BOTTOM LINE, I CAN'T RECOMMEND THAT ANYONE BUY THEIR JUNK! I wish someone had told me this before I wasted my money."