"They exceeded my expectations on the quick delivery. The product also works perfect—we are amazed at how the logs and fire burn as if wood. "
"Great price and super fast free delivery. Could not have been a better experience. "
"The new TEC Grill is fantastic. SO.oooo easy to clean. I still have to get accustomed ton the the temperature control. A new grill/ meat thermometer is on my Christmas wish list. mIt was a great find for us. Thanks to Will Bassett who came to clean our old one."
"During the busy Christmas season, I entered an order (Your order number: N29370051C) and fully expected to have to wait until after Christmas to get it. I was so pleasantly surprised when I saw the order shipped in one day, and took only another day to arrive at my door. Granted, I'm in Texas, and they are in Baton Rouge, but I was very impressed in the way they took care of business. I'll be ordering from them again."
"The personal sales and customer service experience can not be overlooked. In this high tech and automated environment have an opportunity to engage with a person, immediately, and still have all the benefits of fast and convenient services technology provides is awesome. My sales associate “Bre” listened, consulted and provided me with “everything” I wanted and the fast-free delivery was a pleasant bonus.
I received assistance configuring my perfect outdoor space and received design assistance too. My products arrived intact, on time and as promised. Plus they have everything in stock and ready!"
"This was my first time buying a grill online and I could not be more pleased. They kept me aware of every step of the way. They delivered items even earlier than their initial estimates. Everything came perfectly packaged and safe. My husband thinks these are the people who know best and so chose one of their rated grill brands that they endorse. We could not be more pleased. Thank you BBQGuys!"
"I have not written a review before.
First let me say that Covid has impacted every person and every business. I get that. I read the disclaimers. My business deals with it as well. However, at this point you have to set appropriate expectations and meet them. There are ample data points after 10 months, to factor these issues into ordering and delivery dates. Under promise and over deliver. Not that hard.
The short story in my experience is a date was given of Dec 5 delivery upon placing my order. No problem. Three days later they say oops- now Dec14 to 17 and assured they are in top of it. OK. Doesn’t fit my need for Bday gift in Dev 11. So I go to plan B and shop for another gift. Just before pulling the trigger on plan B- great news from BBQ guys- they have made arrangements and it will arrive Dev 10. Yippee! So I cancel plan B, thinking SURELY they would not mislead me TWICE on ONE simple order. NOPE- wrong again.
I am happy for the folks that get what they ordered when then expected it. Wish I was one of them.
I will get the “it not us- its FedEx” and while that might be true- BBQ guys has my money and the lack of accountability for the expectations THEY set- still leaves me in the same spot- burned twice on one birthday gift order.
"
"BBQ Guys is my go-to site for all products related to outdoor cooking. Their pricing, products and service are all first class. "
" I had a good experience I found what need and revived it in good time! What I did not like that packing list was put on outside of the Box that told anyone what was in side! I work 40 years in shipping and the packing list went inside! I hope the company will fix this! Thank you RB"
"Product arrived on time and exactly as described. Well packaged to protect from any breakage or cracking."
"Had a wonderful experience purchasing the Weber grill from BBQGuys! I had ordered the grill online but had a question after I ordered. Originally purchased the natural gas grill because I have a dedicated gas line. The gas line is propane, so I assumed that would work. After questioning my order, I called BBQGuys and Paul helped me out and changed my order over the phone to the propane version! Fantastic customer service. The grill arrived quickly via freight and the online instructions made assembly easy! Will definitely buy from BBQGuys again! Thanks!"
"This was truly one of the easiest shopping experiences I’ve ever had for sure an amazing product. The price was reasonable and it arrived in a timely fashion. Truly enjoyed doing business with this company."
"I purchased a whole outdoor kitchen set up with most everything meeting my expectations. Shipping was very slow but not their fault do to Covid 19. Thr faucet that came with the sink is cheep and a couple tabs on one drawer were bent. My biggest complaint is with my Coyote grill. The first time I used it my chicken wings caught on fire. I have since adjusted the pressure regulator to as low as it goes. Greese lands on the ceramic flavor briquettes and all it take is one drop going through a hole in the rack and everything catches fire. I spent the extra money for the signature grates but can not find any tips on how to use them. Thinking I should have gone with a Webber."
"Awesome to do business with. "
"Was in the process in building a new outdoor kitchen and the team at BBQGuys were amazing. Everything from design guidance to helping me choose the best products based on my needs the folks at BBQGuys just delivered. To top things off, my sales advisor Shane was extremely helpful and when I ran into product availability issues due to COVID, he helped work out an even better plan. Kudos to BBGuys as they know how to hire the right people to help their customers. I will never buy another BBQ product or accessory anywhere from now on."