"Item was available on their website, yet it wasn’t. Ordered fine, then later that day got a message it’s no longer available and the order was cancelled. Sent an email to inquire what other options might be available and haven’t heard anything since. If you don’t want to communicate don’t give me the option then ignore it. "

"The ordering process was straightforward and the pricing
Was competitive "

"Very easy to navigate the website - low stress process"

"And reasonable discount price!"

"Wish that the website confirmed that item was "in stock" certain before purchase transaction was completed."

"Purchase was as smooth as it can get. Information for my item was clear and up front"

"Too many steps to send you my money "

"I really loved how easy it is to order parts online and then I called ot confirm fitment and the parts person was very nice and helpful!"

"Customer service was very helpful when I called."

"Very good prices and friendly page"

"I contacted BMW Northwest about a scarce part for my vintage BMW (an '85 524td). They got right back to me after determining the part's availability and then shipped it to me very quickly. I will definitely look to them first whenever I need parts from now on. "

"Customer service is awesome and well experienced. "

"If it takes 3 days to go from printing a label to actually shipping an order… That’s just not good enough for the online space"

"Great omen-line experience"

"Simple and easy, online parts validation based on VIN is great!"