"The on line catalog is great, selected my part and checked for fit, the part arrived on time and was installed without any problems "
"I ordered the part then two minutes later received an email that the order was cancelled b/c the part isn't available. However, others can order it from Germany, so it is available. However, if parts aren't available, mark them as unavailable on your website. Don't allow people to place the order, charge their payment method, and then cancel it right away."
"Thanks for always getting me quality parts at a great price!"
"Called to verify stock before payment, was told they would ship same day even after the cutoff time and couldn't be happier!"
"Very easy to find the part that matches my car."
"Very easy to navigate and find part (I simply Googled it), purchase was straightforward and quick too."
"I wish they would have contacted me about my order being canceled. I was expecting a part to arrive any day for 3 weeks!
Please communicate a little better with your customer's orders, or in my case, order attempt."
"Everything was fine - would have liked a PayPal checkout."
"Unhappy with online ordering experience. Slow to ship, customer service doesn’t answer their phone or return your call, online communication only, sent the wrong part and I had to pay to return it. Will not order from them again. "
"Easy to find the part I needed and the purchase process is intuitive"
"Good luck getting hold of "
"Great site with diagrams that link to the parts you need and good prices. "
"No answer on their customer service # for online orders, called regular # a few times only to get bounced around each time. Nobody returns calls or replies to emails. Delivery takes too long. Bad service all around. "
"Your system doesn't recognize an apt. number in the address field - resulted in my ordering getting cancelled ... this functionality is critical for anyone living in an apt. building .... "
"Liked the fact that you had so much information listed specifically to my BMW. OEM part number listed helped a lot too."