"i Purchase Shelf Pulls item and it was customer return item

so i open dispute and insurance company took over the case

i send picture to insurance company and they offer me 10% of refund.

lol this is insurance company with B-stock..

i hope they use Paypal For payment so i don't have to deal with low rate insurance company.

i saw they review and i was 1 star.
"

"VERY BIG SCAMMING SITE
THEY SELL ME OVER 7000$ IPHONE 7 WAS BLOCKED FROM T MOBILE
THEY NEVER RETURN IT
JUST LIKE THAT
VERY BAD CUSTOMER SERVICE
I AM SUING THEM NOW "

"I bought few actions from them every order I got from them had a lot of problem with a lot of issues and phone r report lost and stolen and phones has iCloud lost or stolen and they won't take it back and if u won an auction don't b sure they well sand it most likely they well cancelle it on u bs not in stock "

"And the funny thing is that people overbid too lol 80 iphone 4s's people keep bidding up over 5,000$ basically buying each unit for over 60$, not knowing there gona loose money trying to sell it

ahhh bunch of bs "

"To warn others, if you decide to purchase from B-Stock Market, must make sure the manifest you download is the same the manifest you will receive when the auction closes if your bid wins.
I was scammed by the manifest when the auction was live, I downloaded the manifest and moved forward bidding based on that manifest, my final bid won the auction and the auction was closed.
I finalized the payment, shipping and waited for my items to get delivered, upon receiving I found out that I'm missing items.
I went back to my online account to double check if there is an issue and downloaded the manifest again to cross check it with the items I received and against the manifest, I bought the items based on, luckily I had the original manifest saved.
When I found out that the manifest was manipulated and switched after the auction was closed. I contacted B-Stock immediately. Note that you must submit a claim within 2 days of receiving the shipment, if you wait for longer, you lose that right!
They gave me the runaround and said to contact the seller and double check. Later on, their insurance company contacted me to investigate. I stated the facts, they claim the system is secure and manifest can't be manipulated, when I asked for IT support to get the electronic log, they declined. Their action item was to contact the seller and ask for resolution, by common sense the seller wouldn't admit that the manifest was manipulated and the get no response from the seller at all!
They end up offering me $50 reimbursement for $5000 I spend on items that worth $3000 and they claimed it worth $20000, I guess they protect 1% of your payment ( 50 is 1% of 5000 ).
Lesson learned, before your start bidding, contact B-Stock via email and ask for the auction manifest, once you get it, move on with bidding, if auction closes and you get the same items, good for you, if not, go to court as they will give you the runaround!"

"Do your self a favor and please don't buy from this website I got 5 things from
This website and all of them were not as described it was all total mess and lie. You can get items on eBay 5 times cheaper so just don't waste your time."

"I used to be a seller on bstock. But I had to move my inventory to another auction site. I would have several payments pending and according to bstock will pay out twice a week. I would go a week and two weeks without getting payments for items shipped and delivered. And they say there's an accounting department but they don't have a phone number for you to talk to them. Watch out for these crooks. And they don't advertise the company leaving little buyers to bid on items. Two thumbs down."

"I won 9 auctions. Every order had serious problems.
1. They cancelled 3 orders. because they didnt have the item in stock Compensation ? u get your money back.
Basically Its OK for Gazelle to auction a non existence Item!!!!!!!!
2. 4 orders had more than 50% items non compliant ..
You need to report all non compliance in 5 days .. But there is no time limit for their response. !!

3. They claim they have checked all their phones clean IMEI when listing the item. But never ever u get a proof that these items have clean IMEI. Infact some of the phones they sold had finacial liability for more than 2 months.

4. They ship items in a box without listing the content. They routinely combine orders. Now u have problem youu are in big trouble, While reporting trouble with the order, they want every report available attached, they want pics, videos and so on. Basically you need to run documentation for what they have shipped. They give no just the items.

5. They dont ship the order if they dont get their hidden minimum price !! They cancelled 3 orders on me.

Now significant money is locked up with Gazelle. 80% of the merchandize i have receieved i cant sell and cant get a refund from Gazelle..

6. Customer service non existence. even for basc questions its takes forever to get a response."

"The worst experience ever, not honoring the time schedule, you cannot talk to anyone, everyone is sending me to another party, I'm lost and didn't receive the shipment yet that I should've receive last Monday.
I don't know what to do. "

"Guy be careful there is new vendor from Bend OR , he selling all trash 100% trash I lost a lot of money this **** selling trash . Be careful"

"Don't use any BStock sites. I used BStock Supply for two purchases. One went ok because I got lucky and found an honest vendor. The other was a total rip off. A vendor sold me phones as "New Open Box" and "factory unlocked." Long story short the phones have scratches all over them, wear and tear, and are not unlocked. I managed to get a partial refund on ONE phone. All six I bought were damaged. And I later found out that the phones are LOCKED. BStock said they couldn't do anything about it because I already got a partial refund. That's true, after I repaired one of the "NEW" phones they gave me about $50. What a joke! I'm gonna lose hundreds of dollars over this mess. BStock only cares about the sellers. They don't have to disclose any defects in products and simply get away with highway robbery. Do yourself a favor and stay away. There are no safeguards in place to protect buyers. BStock just wants their cut from the vendors. Unbelievable. I hope this post keeps someone else from getting ripped off."

"This company is the worst! They are garbage! If you're the buyer then 9 times out of 10 you will get ripped off! The sellers on their site can list merchandise anyway they want and mislead you into thinking you're buying one thing when you're actually getting something completely different. And B Stock willl just claim its not their problem because they don't actually own the company and are just a middle man in the transaction. Do not buy from these guys when there are hundreds of better routes and liquidators you can buy from."

"We bought from the company International Enterprises, Inc, OH 44646 "shelf pulls" items on manifest, mostly Amazon customer returns in a real life. The 1 most expensive item was missing, the 2nd one was incomplete and broken. This would not be a problem with any other liquidation website, but not with the B-Stock Supply.
There is why:
- seller can list in the manifest whatever ?they want and ship broken items without any consequences and reimbursement to buyer for shipping.
?- seller do ?not issue refunds for shipping when it is buyer arranges shipping, no matter if items are incomplete, broken and not matching with a manifest.
- seller can list in the manifest expensive and popular items making lots attractive for buyers to bid, not ship those popular items and reimburse buyer for only low percentage, in our case "13% of the total retail value of the order".
For example, for the missing/broken items I should sell for $700, I've got $100 minus my shipping expenses because 1 very heavy item is broken.

This was a response from management: "For items received that are "Not As Described" in the listing, we calculate a percentage of loss based on the retail value of the items. I realize this doesn't include your cost to ship the product, but the shipping cost is not something we can factor in.""

"We bought 5 lot and every single one were junk, phones will be damaged, they are rated B condition, but they are internally damaged, if you don't want to lose your money, don't buy from this Vendor, they don't take responsibility of any issue. "

"bought a pallet heater & kitchen item . The items are not accurate . The weight of the pallet was wrong posted causing the shipping rate posted was wrong . I was charged $153.42 extra for shipping rate because the seller was cheating and B-stock solutions didn't resolved my problem . They have no respect to their buyers. No help to solve the buyer problem . All they did follow up with the seller ( you don't even know or contact with them for buying ). You bought from B-stock solutions , but if you have any problem , they told you to deal with the others. "