"Free shipping on most in-stock merchandise. It's like purchasing it locally without spending time on the road or gas money! And my item was also cheaper than my local store! And with amazing customer service and sales reps with product knowledge second to none, what more can anyone ask for!!!"
"easy, fast, educational when needed, fun! "
"The decision making process for this order took days. I left a large amount of stuff in the cart as I was massaging the final. I don't think it was in for a week but it was close. Every time I went to the cart to make changes everything was right where I left it. The flexibility of letting me leave these items, one of which was a big ticket high demand item, made my process easier."
"It's great to be able to order products and have them shipped to Canada for no extra cost. B&H offers good prices and service. I have always had positive experiences dealing with them."
"I've bought film and processing chemicals several times from BH and so far it has always arrived quickly and correct. Prices are good too."
"Sadly, mismatch between the same addresses and couldn't complete the purchase until the 10th try"
"Cyber Monday items I was interested in sold out, had to go with more expensive items."
"B&H always have what I need when I need it."
"After digging around to find my B&H Payboo card (there's no reason my card info can't be securely stored and linked to my account; I shouldn't have to maintain physical access to a card that can only be used at the website of a store I will most likely never visit in person), I was unable to get past the "review payment options" panel where I was to select which Payboo option I wanted to use. After making a choice and hitting the button to proceed to the next step, I was directed to do the same thing again. I tried saving one of the items for later, but got the same result. Only after removing one of the items completely from the cart, starting to checkout with the remaining item, then going back into the store and replacing the deleted item was I able to successfully checkout.
Ultimately everything worked successfully, but it was more complicated and frustrating than necessary. My previous experiences with B&H have always been smooth."
"easy to locate products I was searching for"
"The best equipment at the lowest price! "
"Good items but the website was glitchy, requiring numerous reloads. I was also disappointed that my items did not qualify for freee shipping without any explanation."
“Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. It looks like this order is eligible for free shipping and the shipping fee has been refunded back to your AMEX card. We appreciate your understanding and your business. ~Geoffrey Ngai / B&H Photo-Video”
"Always perfect service. If you have issues... they handle it fast."
"Couldnt find this case anywhere but of course you guys have it!"
"My online shopping experience was as easy as 1, 2, 3. "
"Found everything I needed for my wife's "stocking stuffers"!"
A rep from B&H Photo-Video, GeoffreyN, has responded:
“Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. When using Paypal, the addresses associated with your B&H and Paypal accounts must match. We appreciate your understanding and patience. ~Geoffrey Ngai / B&H Photo-Video”