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Product & services pricing
2.50/5
Chance of future purchase:
2.50/5
Shipping & packaging:
5.00/5
Customer service:
3.75/5
Return/Replacement policy:
5.00/5


3/5

2004-03-12

"Good prices but they need work on their order status system. They do not send emails confirming shipping or tracking numbers and their order status page did not appear to be accurate. I had to call several times to find out if my item shipped, the person taking my call seemed pleasant but didn't have a very good idea where my stuff was. ??? They should take a lesson from Newegg.com"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
5/5

2003-12-30

"Ordered a snowboard binding riser and tools. Arrived in 5 days intact. Website is easy to click through. Free shipping on my order.
Will be ordering from them again in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-06-12

"Excellent service! Fast shipping (free). Provided tracking #. Oakleys look great! Highly Recommend!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-04-24

"Excellent pricing on some snowboarding goods. Purchased a google from them and they shipped the same day. Eventhough their free shipping service option is not fast enough so i paid for 3day. Product arrived a day early then i expected. Good packaging. Will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use