"I have purchased several items and I am very satisfied with them. Prices are not always the best, but really good. Shipping is very very satisfying, never had any problem and they are fast. Even when it is free shipping delivery comes to door, not left at front door of your apartment. "
"Has the best price online for a pair of Leki trekking poles. Took me about two hours to search for the best price online price. Super fast free shipping. I ordered the item on the 6/28. I received the order on July 1. Item is received is brand new.
Love their live chat support. I wasn't sure if they have my shipping correct. I used their only chat to verify the address. The response is instant. Excellent service!"
"Great company and amazing product selection. They have sales a few times a year and amazing deals during this time. Highly recommended company with good return policy. "
"I ordered a Yakima hitch mount bike rack. They shipped it the same day I ordered. It arrived in excellent condition.
They had a very low price.
It couldn't have gone any better."
"I ordered a sleeping bag and order confirmation and shipping papers were correctly for that product. The box however contained a roller bag. When I talked to customer service they didn't even make an attempt to get the ordered product to me. They said they'd refund the money and send me shipping labels to return the item they sent. I do not understand that this company has such good published ratings with such a service attitude."
"I am very happy with the coat I ordered from Backcountry.com. I ordered it with the free shipping and still got it within about 3 business days. Their communication throughout the whole process has been great and I will definitely be ordering more from them in the future. Great price, great reputation, and great service. A++"
"I love backcountry.com and its affiliates. Great company, reasonable prices and fast shipping. Ordered tons of equipment from them and have always gotten them in a timely manner. Their return policy is excellant and customer service is one of a kind. Wish more companies followed their model. "
"Consistent fantastic service, well designed website, item stock is posted w/ item, no need to order and wait 5 weeks for your stuff to not show up. (see my other not so happy review). Fast shipping, free ship arrives to PNW in 2-3 days. I highly recommend this online retailer."
"I originally ordered a North Face Base Camp duffel bag from www.backcountry.com on December 3th with 2nd day shipping. I live in Iceland but was on holiday in the US so I had the parcel shipped to my US address.
The parcel supposedly arrived from UPS at 12:10pm on December 8th (4 days in shipping because of the weekend). However when I came home that night, the parcel was nowhere to be found at all.
I talked via Live chat with Backcountry and a representative from them told me that that they could only file a claim with UPS in two weeks and I would have to order another one in the meantime. I was not happy with that, I contacted UPS and they said that I had to contact Backcountry and get them to start a trace with UPS.
That night I talked to another representative from Backcountry and explained my problems. This one offered to send me the duffel bag for free, no charge at all, and they would deal with UPS.
I explained that I would be leaving the country in 5 or 6 days so I would need them to ship it also with 2nd day shipping. The guy at Backcountry said he would make an explicit note of that.
The morning after I saw my new order was ready but only with regular shipping. I again contacted Backcountry via their Live chat and explained that since I'm shortly leaving the US I would need to have my order shipped via 2nd day shipping.
Fortunately this representative fixed that right away and changed the shipping to 2nd day for no charge at all.
I finally got the duffel bag on December 10th and couldn't be happier with it.
I wonder though why I got such different answers from those Backcountry representatives. That is one asked me to place a new order and thus having my credit card charged twice, then file a claim. While the other one sent me a new duffel bag for free.
However, I'm very happy with the way things turned out. I have no idea what happened to the first shipment and I'm glad that Backcountry will tackle that matter with UPS.
So, thumbs up for Backcountry!"
"Ordered a sleeping bag to go bike camping with - item was priced very fair. I'll certainly be going back to backcountry with how fast shipping was and prompt the emails were!"
"I've purchase multiple items and have had nothing but exceptional service. had to return an item without the box or tags and it was no problem for them. I will be purchasing everything else from them and be recommending them to everyone I know.
thanks for the great service and prices."
"I ordered 4 Thermarest pads from them. Their price was nothing special, but they had free shipping (over $50) and 12% cashback through Bing. Cashback was issued the same day as the order. The order was placed on Tuesday, shipped on Wednesday, and arrived on Thursday (Utah to CA).
The speed of processing and the clear automated communication left me extremely pleased with the transaction."
"Great prices. Confirmatory email w/ tracking #. Fast shipping."
"Bought a Inno Locking surfboard rack. Price was great, shipping was free and fast! Thanks!"
"Excellent store, shipped my mountain bike gloves out asap at a great price. Will definitely be using backcountry.com for further purchases."