"Very pleased with the purchases."

"The product was damaged when i got it. There were at least 3 bent lower supports that i had to straighten out."

"Took a week to get our order. When we opened the box, replacement hoses for Pentair Sand Shark pool cleaner were bend inside 180 degrees. You never, never store pool vacuum plastic hoses folded, that is what the Pentair manual says also. When we pulled them from the box, they were crooked and retained this shape for the 9 days that we had them.

The Backyard Pool Superstore didn't respond to our inquiries for 7 days. Then called and try telling us that after a while, a miracle will happen and the hoses will fix themselves. When we insisted that they either deliver straight hoses or take the damaged ones back, they stopped communicating with us.

DO NOT RECOMMEND THEM BECAUSE: 1) don't understand the products they are selling, 2) do not respond to customer's inquiries and 3) have no concept of customer service. "

"I was very satisfied with my purchase and the quick delivery. My grandson assembled the pool steps for me and he was very impressed with this product..I am very happy with these steps. They appear to be very sturdy .Only time will tell now."

"There was an error in filling my original order, but it was immediately corrected.
Their staff was very helpful."

"The item we ordered arrived but it took much longer than I thought and they gave no indication of that when I ordered it. Other than that, my order went smoothly.
"

"I was very satisfied with service and product that I recived thank you ."

"I had thought I ordered a stand and was delivered a jig. I was confused in what I was buying. But at least I was informed what I was attempting to won't work and could cause injury.
Which I thankful for that . I have not been sent my return code yet. It's going on 2 weeks. My Order number is 60L6808CL"

"I really liked this site, when I was ordering a aquapure 700 salt cell kit, I was telling the sales person Cliff M. that this was my 4th one in 10 years Cliff asked how big was my pool? I said 12,000 gal. and ran it at about 80%. Cliff told that's why it went out so fast, and told me to go with the 1400. I asked if it would work with the 700 power control box, He said absolutely. so I bought it. Got it 5 days later (GOOD), tried to install Not compatible to 700, Called for return, after 5 emails later, I only got $400.00 of my $500.00 back. I would have been ok if their restock fee was not charged to me, after CLIFF had talked me into purchasing, but charging me for something they said would, but did not, The charge should have been waived. I will not be back after this "

"I ORDERED A HAYWARD SAND FILTER ON 7=23-2014 AND RECEIVED IT ON 7-25-2014. THE DELIVERY WAS EXCELLENT BUT THE VALVE ASSEMBLY WAS NOT INCLUDED IN THE SHIPMENT. I CALLED THE STORE ON THE SAME DAY AND WAS TOLD THE PROBLEM WOULD BE TAKEN CARE OF. AS OF THIS DATE I HAVE HAD NO RESPONSE FROM THEM. IT IS ALMOST IMPOSSIBLE TO CONTACT BY PHONE. THEY WILL NOT RESPOND TO E-MAILS."

"The bottom fell off the pool cleaner before I even got it out of the box. Tried to run the unit in my pool and IT DID NOT WORK. Now I can't get my money back! They shift the blame to the manufacturer and then tell me that all I can get is a replacement for the defective unit. This place has SCAM written all over it. Read the return policy. There is no way to get your money back, none, zero. You need to look at the box decide that it does not work then get an R/A pay shipping back and then pay them 25% restocking. Boy what a deal!"

"Received my new pool pump right on time, it was exactly what I ordered with a complete warranty from the manufacturer, and the best price I could find. Would buy from them again."

"Received product as specified."

"Very satisfied with product and delivery!"

"Fast delivery but its just a glorified tarp."