Product & services pricing
1.88/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


1/5

2024-12-19

Never more!!!

"At the time of ordering I chose delivery from a warehouse in the Czech Republic with an additional cost and it should arrive within 7 days. When I followed the tracking information I get that my shipment was created on 09/12/2024 in Turin, Italy and after all these days of waiting in vain, agent in the correspondence in the help messages yesterday 17/12/2024 told me that my shipment was in the Netherlands?!? Are you kidding me? I simply want my money back
Order NO: 114866109
"

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1/5

2024-03-29

Watchout to retun product in China, NO possibility of refund

"I returned a product received from a European warehouse, the product did not conform to the description and had obvious quality problems, so I decided to return it at my expense since Banggood did not take responsibility.
To return it they made me send it to CHINA paying a high shipping cost and what's more once it arrived in China they didn't want to clear it through customs.
Moral of the story: the package is stuck in the courier's warehouse and to get it back you have to pay €138 in customs, you do it...
"

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1/5

2024-12-04

Order pending forever

"I ordered my father's Christmas present on the 11th of november, after 3 weeks of pending I contacted customer support and they said they will check with the warehouse and mail me. Nothing. I contacted again and they said my product was out of stock, which I highly doubt cuz people could still buy it weeks after I paid for mine. They said I should cancel my order. But why should I? They were in the wrong. I pressed on and they said they will check with the warehouse and mail me (again). If I don't ask about my order they would have never updated me? Never ordering from them again."

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1/5

2024-10-16

no guarantee

"After driving for 1 day the rear axle breaks off, after I filed a complaint, they said that there had been a collision. However, the car has no damage. So that can't have been it. Later they consulted and they say that it is due to too much force on the axle. But they don't meet me with a new axle. I get 1000 points, unfortunately I can't use them to buy an axle. I have to buy multiple items to be able to use up the points."

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5/5

2024-09-06

Very happy with the experience!

"Orderd Diamond Sharpening Stone and it was delivered faster then i expected!
Im about to start my woodworking/carving youtube/brand so i need to upgrade my woodworking tools and will for sure look for more deals on their site!

"

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1/5

2024-08-08

Scammy warranty periods

"Very simple review: if you sell goods in EU with a dedicated website, you have to comply with EU law (even if the company is registered in China). EU law mandates warranty of 2 years for non-consumable goods, and in some cases banggood offers and enforces a ridiculous 10 days of warranty. "

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5/5

2024-08-07

I bought a battery mower at less than 41 $...

"I bought a 1 kW power battery mower at less than 41 $, the product was good, as described, working and the shipment was very fast."

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1/5

2024-06-17

Talking to a wall

"I bought 1 VIOLEWORKS 88VF cordless electric pruning shears 30mm with 2X Battery & plastic toolbox on 19 march 2024. It was delivered 20 may 2024. The batteries do not fit on the shears, so the set is totally useless. I contacted the customer service, but they closed my complaint without any solution. I introduced a second complaint. We collected 16 proposals and refusals so far on this matter. Banggood is very sorry that they cannot : 1. organise a retour or 2. a replacement or 3. send me the right batteries, or 4. give me a total refund. The maximal proposal is a 21€ refund. I paid 83€ for a totally useless toolset. If you like to be lured into the dark, try Banggood. If you never talked to a wall, try Banggoods customer service."

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5/5

2021-06-02

Neat bike lights

"Bought 4 front/rear lights (XANES 2 in 1 500LM LED Bike Light 500mAh Battery Waterproof 5 Light Modes USB Rechargeable Bicycle Taillight Warning Light) and they all work very well so far. I like the fact that the lights can be either white or red at the touch of a switch, so I can just throw a pair into a pocket and know that I've got lights."

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1/5

2024-03-27

No guarantee

"Banggood refuses to adhere to the guarantee periods prescribed in Europe and in some cases only offers a guarantee of 15 days for its products instead of the legally prescribed 2 years."

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2/5

2024-03-18

poor service / contact difficult

"I ordered a set for a drill template. It was almost not possible to find the correct article, because the choice was not clear descripted. The parcel arrived without one important article. I tried to contact the service and after some trials I talked to a person and reported my problems. Until now I haven't got a final answer. I think it would be better to buy the missing product somewhere else regardless I' ve already paid it (in my opinion).
I just wanted to get an answer - maybe the mistake was on my side (in this case I would really appreciate if the descriptions in the offers could be improved).
"

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5/5

2024-01-20

muy bueno

"Una vez mas todo perfecto. Llevo mucho tiempo comprando. A partir de ahora prometo dar una reseña cada vez que reciba mis pedidos. Acabo de recibir mi paquete y todos los productos en perfectas condiciones como siempre. Muy feliz.Gracias."

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1/5

2024-01-13

don't buy in banggood

"I purchased a 3d printer. The delivery took 1 and a half month. Since the begginning the printer didn"t work. And the after sales doesn't respond. Awful"

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1/5

2024-01-11

My orders are cancelled due to extra shipping cost lie!

"I have bought 3 same products from Banggood at the same time. One is shipped and delivered successfully, but other two orders aren't shipping and Banggood requested extra shipping costs after successfully paying the products! I bought them in 26 Dec. and still they aren't shipped. Banggood insists on getting extra money for unshipped products! Really tired of their slow process. If Banggood want to have a happy VIP5 customer, I want my orders to be shipped without extra costs! Then I may revise my review about his order"


1/5

2023-12-10

THERE IS NO ANY COVERAGE UNDER WARRANTY

"FOR A TABLET BMAX i11 THAT HAS FAULT IN ITS MOTHERBOARD AFTER NINE MONTHS OF USE REFUSED TO COVER ME UNDER WARRANTY AND ALSO REFUSED TO SUPPLY ME THE REQUESTED PART WITH COST."

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