"Whenever purchasing with barnes and Noble, I am always 100% satisfied. I purchased a textbook for a class, and within 24 hours the book was delievered to me, wow, what a wonderful surprise. It sure felt good to walk into class with the book, while other students were still waiting for their books from other sources.
Thank you again Barnes and Noble !!! "
"Purchasing from Barnes and Noble's website is always a quick, easy process. I received my order quickly. "
"Great price, Delivered as promised"
"Always quick and easy downloading my new Nook reading."
"I enjoy all my visits to Barnes and Noble. I often go by to pick something up to use at school and the staff is extremely helpful. It has the feel of an old time bookstore and encourages browsing with all their displays. I especially enjoy the cafe- I go in there to download purchases to my Nook. "
"Very nice well stocked easy to find products"
"Very easy to use the website, easy to download and use."
"I rented two books from Barnes and Noble. I sent them back early after finding out I no longer needed the books. After a week I received emails saying the books had been received but no word on my refund for early return. I emailed customer service and received a response asking me for my order numbers. I immediately sent the correct information, but never received a response. I ended up calling customer service and was told it would takes 2 or 3 days to process my return and to receive my refund. It has been a week now and I have not received my refund. I will never rent from this company ever again. I do not recommend them."
"Ordering books over the phone was quick and easy as well as on Barnes and Noble website. The delivery was fast!"
"When I received my barnesandnoble.com order, the book that was shipped was not what I had ordered. This is the first time I've ever had an issue with a Barnes & Noble order. I place 1-2 online orders per month, in addition to visiting my local store several times a month, and have a Membership account. The customer service representative who fixed my order was very helpful, but I'm frustrated that the order wasn't correct in the first place."
"I hadn't done business in quite a while with Barnes and Noble until recently. I have used the online store several times in the past few weeks. I am impressed with how user friendly the site is as compared to the last time that I made a purchase from the store online. I will definitely be using Barnes and Noble again soon."
"Very pleased with the service."
"The Barnes &Noble store personnel were very helpful however it took time I really don't have to visit the store!"
"I like shopping online for books to read on my Nook !!! B&N have an endless supply to choose from. My books download in an instant after I purchase and confirm the order. I LOVE B&N !!!"
"Love my Nooks (color and tablet). B&N site is great for books, I usually can find a great deal. Love their Free Fridays for the Nook. Apps keep getting better."