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5/5

2003-04-16

"I have ordered from this company twice and have been very pleased with both the merchandise and the promptness with which my order was filled and shipped. I received e-mail notification of every part of the order status.

All information concerning warranty, payment, and refund/returns has been readily available on their Web site as well as being included with the items shipped.

I feel like I am dealing with an honest and reputable company. I will look to this company first when I need computer hardware, and I will recommend this company to my friends.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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Web site reliability

3/5

2003-04-16

"The sale of the original drives went VERY well. They were just what was advertised at this the right price. Shipping was no hassle too.

However, one of the drives was defective and it too 4 weeks to get a replacement. After we called to "remind" them 4 times.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2003-04-16

"The item came quickly and was as described in the online catalog. I was quite pleased. The free shipping was a great incentive!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-16

"bought two items, in two seperate transactions to take advantage of the free shipping from bason. Both items arrived professionally packaged and as advertised, for the advertised price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of ordering online
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Overall technical support
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-16

"Great experience, found the exact product i wanted, easy order, excellent shipping rates and packaging, part arrived promptly"

Detailed Review Benchmark + -
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Good service: fast delivery, no hassles, low price, what more can one ask?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Purchased a USB 2.0 external case/enclosure for a 3.5 inch hard drive. Kit shipped quickly and arrived in tact. The case has served it's purpose and my experience with Bason was positive. I expect to do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-04-16

"great prices. easy to navigate their website.
prompt shipping. What more can I really say?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Bason has, once again, proved to come through with great product at reasonable prices backed with excellent customer service.

Not my first experience with Bason and certainly not my last!

"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Bason proccessed my PayPal order promptly and the shipment was well packed. I was satisfied with the service and I would shop there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-16

"Nothing but praise for BASON! I ordered a 120GB Firewire HD that shipped as promised and works perfect. Great communication too, absolutely no problems here.
I will buy again from those guys for sure.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-04-09

"We purchased qty 10 73 GB Hitachi DK32DJ-72ME SCSI hard drives and have had a 30% failure rate. After the first drive failure we contacted Bason and they told us to go to the manufacturer for service. We tried that and Hitachi said since they are OEM drives they need to be serviced by the vendor. Long story short we have 10 drives sitting on the shelf and Bason refuses to provide a refund, although we are due one IAW the terms and conditions on their invoice. Coincidently they are now only offering only a 30 day warranty when we purchased there was a 1 year warranty.

There price was right but I’m convinced it’s because they are selling seconds, we will never purchase another product from this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-26

"Excellent reseller for international Customers. I have ordered a new IBM Laptop. Very friendly support, fast mail replies, best price and very fast international delivery AND a worldwide adapter kit without payment(!) for using the pc in germany.

Highly recommended! Thanks again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-03-24

"Very good sale. Highly recommended. I would deal with Bason again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-11

"Excellent reseller. Fast service and helpful when it came to putting together a great package for shipping considerations. A+ !!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process