"Frank Dawoodjee provided exceptional service in locating a power supply for an external hard drive that had been purchased from Bason but was out of warranty. Although it took several weeks to find the power supply, Frank stayed in e-mail contact with me providing updates throughout the process and even called with additional information.
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"Fast confirmation, fast shipping, well packaged, A+ merchant"

"Excellent customer service, speedy delivery, great price! What more could you want?"

"Have ordered from them for years. Always good service, good products. Had one or two bad hard drives in past; replaced quickly, easily."

"I had never heard of the company, so I wasn't totally confident at first. Regardless, I decided to go ahead and purchase an IBM R40 from Bason--not directly from IBM as I'd originally planned.

I had a question on the Saturday I placed my order; I phoned them, reached a real person [not voice mail, saying to call Monday!] who couldn't have been more resourceful.

Excellent pricing, treatment, shipping--and attitude. Class-act company.

****@****"

"No problems with transaction. Produce was as described and delivered timely."

"Very nice -- got a good price on a hard drive and received an email receipt promptly. Item was shipped the next day and they emailed me the UPS tracking #. Would definitely shop at Bason again."

"Found via Pricewatch, checked out good here so I ordered a 10G USB 2.0 drive without a hitch. Order was confimed via email and when shipped was confirmed again with a tracking number. Unit arrived as advertised in good shape and worked just fine (so I did not have to deal with customer service). Recommended, will not hesitate to order from them again, good work.

Update: power adapter nearly caught on fire in my daughter's apartment weeks after purchase. She lives out of state and so she threw the part away after it cooled outside overnight. Too late to have them replace it, so I inquired how to buy another (we threw it away). Sparing you all of the details: I'm out an external HD because the supply is unique for that external case, I'm out an extra $15 because after horrible customer service (or extreme lack thereof) because I ordered what I thought was the replacement. Further emails have gone unnoticed and unanswered. Phone calls led to call this other number (I won't transfer you), oh that other number should really be able to help you, call that number back. Emails (if answered, 33% chance they will be) seem to be canned: call the tech guy (who told me to call customer service, story above). Then they have the nerve to ask for feedback and if unhappy let us know. Two weeks later here I am complaining about no response again and am fed up with zero customer service or support after you buy the product. So I'm changing my rating, who cares if they are easy to order from, appear to talk the talk and deliver the goods with no customer service to speak of. I can't continue to say I'd recommend them now because we all know things happen and support can't be taken so lightly with so many places to choose from."

"I ordered a usb 2.0 hard drive. It came in a timely manner. And in good condition and i've had no hassles with it."

"User friendly ordering page. Fast, reliable service."

"Bought a brand new IBM T30 at $1400 from Bason (Best market price was $1600 from IBM anniversary sale). Smooth transaction.

Strongly recommend."

"item (HD) worked great and was a great deal...shipper (fedex) seemed to have numerous problems making the delivery.
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"Great Seller! I am currently enjoying what I bought very much."

"Good prices and good service. There have been only very-small problems, but those have been taken care of to my satisfaction. Have had no trouble reaching customer service when necessary. Wish they'd enable some sort of information saving so that I don't have to re-enter my information for each order."

"Delivered first out of multiple vendors for various components."