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Verified
5/5

2013-02-12

"Because of a power surge, 2 of my UPS units were destroyed and I needed new batteries quickly. Battery Shark had them in stock, shipped quickly and they arrived earlier than promised. Also, the price was very competitive."

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Verified
5/5

2013-02-12

"I am pleased again. I have been a customer for some time now, and have been pleased with all aspects of my purchases. Keep up the great work!"

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Verified
5/5

2013-02-12

"I ordered two batteries and they were quickly delivered and so far are giving me just the battery power I need. As long as these batteries have some lasting power I will surely order from BatteryShark again."

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Verified
5/5

2013-02-12

"I had a completely positive experience with BatterySharks. It was my first time to do business with them. I got a terrific price on 2 batteries for my son in law's wheel chair. The website was easy to use and very helpful. The shipping was reasonable was very fast. I received exactly what I ordered. I'll be back and so will some of my friends!"

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Verified
5/5

2013-02-12

"I have ordered from BatterySharks in the past, the prices have been excellent. I needed new batteries for my UPS after the hurricane and with the low prices and fast shipping this was the place to go."

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Verified
5/5

2013-02-12

"Very enjoyable and reliable experience. Prompt service, quality product, and as promised, an unbelievably competitive price, one of the lowest I could find for the product ordered."

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Verified
5/5

2013-02-12

"Have placed several orders for UPS batteries and always had a good experence!!"

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Verified
5/5

2013-02-12

"Purchased a CSB Battery GP12120 Battery for one of my APS UPS units and the battery worked perfectly. Replaced another CSB that was previously in the APS so sticking with that brand and Battery Sharks has the best price on them by far. It was packed great and came very quickly."

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Verified
5/5

2013-02-12

"Speedy, accurate service at a good price. Overall, an excellent value."

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Verified
5/5

2013-02-12

"Order process quick and easy. Batteries were delivered sooner than expected!"

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Verified
5/5

2013-02-12

"Mary at Battery Sharks was very helpful. After I ordered what I thought would be identical batteries for my UPS units I found they were not. Mary made the return and ordering of the correct batteries a very pleasant experience. I would definitely recommend Mary and Battery Sharks for their customer service, knowledge and price."

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Verified
5/5

2013-02-12

"Ordered four replacement batteries after checking specifications from the UPS manufacturer. Batteries arrived on schedule and fit exactly as designed. No duds. I'm please with the experience and will return to BatterySharks for future replacements. Thanks!"

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Verified
1/5

2012-11-27

"The worst.. Screwed Up original order, said they sent adapters to make the WRONG battery work 2 weeks later no adapters. Also batteries that are supposed to work in my UPS are way lower AH(7.5 not the 9 AH needed) than really needed. Will NEVER order from these clowns again. Just because the batteries are cheap, The bad service outweighs the little saved"

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Rep reply posted 2012-11-28
A rep from BatterySharks.com, batterysharks, has responded:

“Dear Customer,

I am sorry to hear that you are not happy with our services. I understand your concerns and we have taken all your comments into account. At this time, we were short-handed because of the holidays. We know it is not an excuse for the delayed shipment of your converters and made up for that by refunding you with the shipping costs. Your case was discussed carefully with one of our managers, we put a great attention and effort to resolve it as soon as possible.

Please, let us know whether you have any problems or further concerns. Our aim is to make all our customers satisfied and deliver an outstanding customer service. Feel free to contact us on 1 800 657 1303 or write an e-mail to order@batterysharks.com.


Best regards,

Yvonne”


Verified
1/5

2012-11-09

"Terrible Service. I told them I must have the batteries I ordered shipped that day for delivery the next day. I impressed upon then that this was critical. This was on a Monday.
After multiple calls and failure to follow through-they finally shipped them ON THURSDAY. This cost me big time in lost production time. ALSO I needed a specific terminal size and they assured me it would be correct. It was wrong and I had to go out and buy adapters. They couldn't care less about the customer's needs. It turns out that they use a 3rd party fulfillment service to ship and have NO CONTROL over when an item ships . But they make promises anyway.I will never use this company again.
"

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Rep reply posted 2012-11-28
A rep from BatterySharks.com, batterysharks, has responded:

“Dear Customer,

I apologize for any inconvenience caused. We work with various vendors, thus we sustain a large product line and mistakes happen sometimes. Every case is very important to us and I would like to say sorry for the late shipment again. We aim to improve our communication channels constantly in order to avoid confusions in the future.

I am more than surprised by your comment about our customer care. Delivering an outstanding customer service is our top objective and we always try to resolve every situation in the most time efficient way. I am not able to see any further contact for the wrong terminals otherwise we would have sent you a pair. You may always contact us again and let us know if you have questions or further concerns.


Best regards,

Lora Miller

Customer Service Manager
T: 800 657 1303
F: 800 657 1542
E: order@batterysharks.com”


Verified
5/5

2012-10-24

"HMy home security systme battery failed. I did a web search, and BatteryShark came up with the battery and a competitive price. I place the order on line and the battery arrived as promised. I installed the battery and all is well."

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