"Great price / deal on a micro-SD card, I paid twice the amount recently for half the memory capacity so I bought 2 from Beach for back-ups. Easy purchase process through the web and 2 to 5 days for shipping is worth it for the price."
"I was charged $3,099 for a grill that arrived 4 weeks LATE AND WITH SCRATCHES AND NO WHEELS! I then called the shady delivery driver who barely spoke english and told me it is not their problem. Had to go through my emails to figure out how to get in touch with these crooks. I then had to reach out about 5 times via email. Finally spoke with Angela who was amazing but then got transferred to Yanil who was not so professional. All I wanted was to speak with someone on the phone to resolve this outrageous issue! Yanil gave me the "managers" phone number and his name is Charlie. He spoke so fast and did not let me speak. Not sure if he understood my concern but he was very quick to offer me $2,050 off. I took the money and now leaving this review. All I wanted was a new Grill and the wheels that were suppose to come with. The scratches were not as bad. These people are horrible and a HUGE scammer. I should have read their reviews before purchasing. My terrible mistake I just learned from. Will never buy from them again. PLEASE SAVE YOUR TIME AND MONEY. I am not one of those who leave review. That is how upsetting this was for me from start. Worst experience. "
"Delivery fast prompt customer service was exceptional !!!
responded to every message I want to give them 10 Stars definitely worth your while"
“Hello,
Thank you so much for your fantastic review! We're thrilled to hear that our delivery was fast, and our customer service exceeded your expectations. Your kind words mean a lot to us, and we truly appreciate the recognition. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help and are grateful for your support. Cheers to 10-star experiences!”
"Great customer support! Respond to our inquiry very fast; very helpful with the return/refund process. Communication was very smooth. Thank you!"
“Hello,
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our customer support team. We strive to provide fast and helpful assistance, and we're glad to know that our communication was smooth during the return/refund process. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is our priority, and we appreciate your kind words.”
"I had an issue with a product. Ultimately I was able to get the product to work. The customer service gave me the product free of charge and apologize for inconvenience. "
“Hello,
We appreciate you bringing this to our attention. I'm glad to hear that our customer service was able to assist you. We apologize for any inconvenience caused initially, and we value your understanding. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for your feedback, and we look forward to serving you again.”
"Dianne was excellent in resolving a minor issue with my purchase. Very professional and prompt in communicating until issue was resolved. Thanks. "
“Hello,
Thank you so much for taking the time to share your positive experience with Dianne! We're thrilled to hear that she was able to assist you promptly and professionally in resolving the minor issue with your purchase. At Beach Camera, customer satisfaction is our top priority, and it's always rewarding to receive feedback like yours. We'll be sure to pass along your kind words to Dianne and the rest of our team. If you ever have any more questions or concerns, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.”
"Dealing with customer service can be a pain. That's not the case with this seller! I had a minor issue with a product from them. The response wasquick and the rep was very friendly and concerned that I was satisfied. A perfect example of the customer comes first! If it were an option I would give them 6 stars!!!"
“Hello,
Thank you for your glowing review! We're thrilled to hear that your experience with our customer service was positive and that we could promptly address your concerns. Putting our customers first is our priority, and we're delighted to have exceeded your expectations. Your satisfaction is our reward, and if there's anything more we can assist you with, please don't hesitate to let us know. We truly appreciate your kind words!”
"We purchased and Google Nest Thermostat and we did not realize it was a Renewed model. We went on Amazon to return it because we wanted a new one. I was contacted by Angela Z from Beach Camera (the company that we actually bought it from) and she offered us a discount from our total if we would keep it. It has a warranty and with the extra discount, we decided to keep it. Angela Z was instrumental in us deciding to keep it. Without her doing a wonderful job, we would have returned it. Thanks Angela!!
Thanks,
Tim"
“Hello Tim,
Thank you for sharing your experience. We're delighted Angela Z could assist you with your Google Nest Thermostat purchase. We're pleased you decided to keep it with the added discount and warranty. Angela's dedication to customer satisfaction is truly appreciated. If you ever need further assistance, feel free to reach out. We're grateful to have you as our valued customer!”
"Great service, products and prices! I purchased a Surface Pro a few days ago and the product had a price reduction. Beach Camera graciously provided me with a $200 refund without having to return and repurchase. Love you guys!!!"
“Hello,
Thank you for your fantastic review! We're thrilled you had a positive experience with our service, products, and prices. We're delighted to hear that you appreciated the price reduction on your Surface Pro and our team's swift action in providing a $200 refund. Your satisfaction means the world to us. If you ever need assistance in the future, don't hesitate to reach out. We love having you as a customer!”
"I have ordered a bundle with Panasonic HC-V785k plus various accessories from Beach Camera about two weeks ago. When the camera and everything else arrived, I found out that the camera is defective, it cannot zoom and focus. The focus is stuck to about 5 mm in front of the lens. And it shows up with an error screen indicating something is wrong with the camera.
I contacted Beach Camera with email first, but they did not reply. Then I called them and finally reached them. They initially offer me discounts and wanted me to send the camera to Panasonic for warranty repair. I declined and asked them to take the entire bundle back and issue a full refund. They agreed and send me a pre-paid FedEx label and I was able to return the bundle to Beach Camera. The customer service was very nice and helpful throughout the entire process and kept updating on the process.
A few days later, I received the lens kit from Beach Camera separately from the main shipping. I contacted the customer service again and asked them how they want me to send it back. The customer service reached out to me and told me it is OK. I don't have to send it back. They also updated me on the refund status.
So even though the camera was not working when it got here, Beach Camera really did their best to work with me. And I really appreciate their effort. Thank you to your excellent customer service!"
“Hi!,
Thank you for sharing your detailed experience with us. We sincerely apologize for the inconvenience caused by the defective camera in your bundle. We appreciate your patience and understanding throughout the return process. It's heartening to hear that our customer service team was able to assist you efficiently, providing updates and ensuring a smooth resolution. We're grateful for your acknowledgment of our efforts, and we genuinely value your business. If you ever have more inquiries or need assistance, please don't hesitate to reach out. Thank you for choosing Beach Camera.”
"I was more than pleased with the service I received from Beach Camera. When I requested a return of an item to repurchase the same item because it went on sale a week after I purchased it, Amason Customer Support informed me I had to return the item and repurchase it because they did not price match. After I put the reason in for the return, I was very quickly contacted by Beach Camera support and offered a price adjustment. I immediately cancelled the repurchase reorder. I have purchased items from Beach Camer in the past and have always been very satisfied with their products and service. Their very quick response and attention to customer service was outstanding. I would not hesitate to purchase from Beach Camera in the future or recommend them to family and friends. Richard Zajack"
“Hi,
Thank you for your thoughtful review and for choosing Beach Camera. We're delighted to hear about your positive experience with our customer service team. Providing a quick response and addressing your request for a price adjustment is a priority for us. We're glad we could assist you efficiently, and we appreciate your loyalty as a repeat customer. Your recommendation means a lot to us, and we look forward to serving you in the future. If you have any more questions or need assistance, please don't hesitate to reach out.
”
"Some parts missing from my order and the team gave a good support"
“Hi,
Thank you for bringing the missing parts in your order to our attention. We apologize for any inconvenience caused and appreciate your understanding. We're glad to hear that our team provided good support to address the issue. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we look forward to the opportunity to serve you better in the future.”
"After several days of back and forth emails with the company, I've just been contacted by Ray, their Samsung specialist. So far this has been a 100% positive experience. Not only did he listen long enough to understand my issue, but then he offered a very sensible solution. He has already called back to set up a service call, and I'm sure he will be available to follow up as needed until my issue is resolved. Nice to talk to a customer service person who, unlike so many, is interested in something more than just getting me off the phone.."
“Hi,
Thank you for sharing your positive experience with Ray, our Samsung specialist. We're delighted to hear that he provided attentive and sensible solutions to address your concerns. Our commitment to excellent customer service is a top priority, and it's rewarding to know that Ray's efforts have made a positive impact. We appreciate your feedback, and if you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to resolving your issue and ensuring your satisfaction.”
"My purchase was kind of lost during shipment and then showed up damaged. The Beach Camera team was responsive to help and work with me. They suggested a solution that was a lot faster/easier than shipping back two heavy boxes and waiting for a new unit. Will come back again."
“Hi,
Thank you for sharing your experience, and we apologize for the inconvenience caused during the shipment of your purchase. We appreciate your understanding and are pleased to hear that our team was responsive and able to provide a swift and practical solution to resolve the issue. Your satisfaction is important to us, and we look forward to serving you again. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
”
"Dianne was extremely understanding about my issue. She handled the issue with extreme professionalism and care.
I appreciate it! "
“Hi,
Thank you for sharing your positive experience with Dianne. We're delighted to hear that she was understanding and handled your issue with extreme professionalism and care. Providing excellent service is a top priority for us, and we appreciate your acknowledgment. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.”
"Amazing value in terms of everything included like lenses and storage cards. They responded to my questions immediately and addressed all of my concerns. "
“Hi,
Thank you for your positive review! We're thrilled to hear that you found our bundle to be an amazing value with included lenses and storage cards. It's our pleasure to provide comprehensive packages. We're also delighted that our prompt responses and resolution of your concerns met your expectations. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again.”
A rep from Beach Camera, cseruyabeach, has responded:
“Hello Nancy,
We sincerely apologize for the inconvenience you experienced with your recent purchase. Your feedback is invaluable to us, and we understand your frustration regarding the delayed delivery and the condition of the grill upon arrival. While we cannot undo the past, we're committed to resolving this matter to your satisfaction. To ensure a positive resolution, please reach out to nclaudio@beachcamera.com with your order details. Our team will work diligently to address your concerns and provide you with the assistance you deserve. We strive to deliver excellent customer service, and we regret that we fell short of your expectations in this instance.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right. We hope to regain your trust and have the chance to serve you better in the future.”