"Great price / deal on a micro-SD card, I paid twice the amount recently for half the memory capacity so I bought 2 from Beach for back-ups. Easy purchase process through the web and 2 to 5 days for shipping is worth it for the price."
"This is the second time I ordered stuff from Beach Camera that was well over $1k and each time the product was delivered on time, well packaged, and in superb condition. I will continue ordering their great products; you will love them too."
"Fast ship, well packaged, nice "
"Item was due 12/20. Never "
"Sells out of stock items and doesn’t notify timely "
“Hello,
We sincerely apologize for the inconvenience caused and truly appreciate your feedback. We are very sorry for the mix-up regarding your order, and we understand how frustrating this can be. During busy times, we strive to avoid such issues.
We would love the opportunity to make things right for you. Please reach out to us directly so we can work toward a positive resolution. We value your business and hope to serve you better in the future.
Thank you for your understanding.”
"Ordered a running watch as a Xmas present for my daughter-in-law. Was promised delivery by Dec 12. As of Dec 16, still no delivery. At some point it did arrive. BUT we are not at that house this week or next for Xmas which is what i need the item for to give to my daughter-in-law. Super disappointed and annoyed."
“Hello,
We are truly sorry to hear about the inconvenience caused by the missed delivery, especially during such an important time. We understand how disappointing it must be, and we deeply regret that the item didn’t arrive in time for your holiday plans.
Please know that we are committed to providing a positive resolution and would love to assist in making things right. If there is anything we can do to help with an alternative solution or expedite the process, please don’t hesitate to reach out. We sincerely hope we can still contribute to making your holidays a little brighter.
Thank you for sharing your experience with us, and we truly appreciate your patience and understanding.”
"It happened twice, they accepted the order and cancelled after few days. When I called to customer service, she could not find the order and she has to check with payment department and it has to be only by email so she can’t not answer until she hear from them. This is most unreliable company. Do not rely on them. "
“Hello,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We completely understand your concerns, and we are truly sorry for any confusion caused by the cancellations and the issues with our customer service team. This is certainly not the experience we want our customers to have, and we take your feedback very seriously.
Please reach out to us, and we will investigate this matter further to understand what went wrong in our systems. It’s important to us that we resolve this and ensure it doesn’t happen again in the future. We value your trust and are committed to providing a positive shopping experience.
Thank you for bringing this to our attention, and we look forward to making this right.”
"Over many years I have always had a smooth transaction with Beach Camera from Prosumer Video Cameras and my latest purchase of an 'Open Box ' Food Processor was no exception.From my experience any questions or advice regarding a sophisticated product will be capably handed by a expert who acts as an advocate for your needs.
Their varied product line is well chosen and of impeccable quality. Delivery to the West Coast is prompt and the product(s) arrived secure.
Most of the other online Camera and Electronic retailers don't have a clue about the utility or operation of their offerings. Start with Beach Camera and end your search for a great shopping experience."
“Hello,
Thank you for your kind words and continued trust in Beach Camera! We're thrilled to hear that your experience has been consistently smooth, and that both your video camera and food processor purchases exceeded your expectations. We pride ourselves on offering expert advice and high-quality products, and we're glad it has made a difference for you. We appreciate your feedback and look forward to serving you again soon!”
"Pleased with purchaser and the price. Still getting use to it but it's working out good."
“Hello,
Thank you for your review! We're happy to hear that you're pleased with your purchase and the price. We hope you continue to enjoy using it, and if you have any questions or need assistance as you get more familiar with it, feel free to reach out. We're here to help!”
"I haven't tried all the items, but the backpack seems nice, and the card is big enough. The main concern is that the battery looses charge too fast while using it"
“Hello.
Thank you for your feedback! We're glad to hear you're happy with the backpack and card. We're sorry to hear about the battery issue you're experiencing. If you'd like, please reach out to our customer service team with more details, and we'll be happy to assist you in resolving the problem. We appreciate your input and are here to help!”
"I still have not received my tv yet. It was supposed to be here Tuesday, and the delivery co. called and said it would be later in the week. I'm then told it will be on Wednesday, only to be told that it would be Thursday or Friday. When i call in to find out more on Wednesday, I am told that it won't be here before Saturday. I scheduled it for 10-2 on Saturday only to find out that we have a commitment at 10 on Saturday. Right now this review focuses mainly on the delivery company, Ceva, that Beach uses. If it weren't for being retired, we wouldn't be able to repeatedly change our schedules, and even then. We shouldn't need to. I will gladly update this review for the product once, and if, it arrives."
"Purchased an item with an advertised ship date of 3-5 days, after no tracking was provided on day 4 I reached out and received an email apology saying that the order was being picked and I would get tracking shortly, day 6 sent another email with the same response, day 7 sent another email and this time I’m told that they don’t actually have the item and could not give me an estimated shipping date, I told them to cancel the order and refund my card, 3 more emails and four more days and I still haven’t gotten my money back! "
“Hello,
We sincerely apologize for the inconvenience you've experienced. This is certainly not the level of service we strive to provide, and we understand your frustration. Please provide your order details, and we will prioritize resolving this issue and ensuring your refund is processed immediately. Your feedback is valuable to us, and we are committed to improving our communication and service moving forward. Thank you for your patience.”
"Ordered a soundbar for Black Friday and. Ow it’s December 10 and it’s not here yet."
“Hello,
Thank you for reaching out, and we apologize for the delay with your order. We understand how frustrating this must be. Please reach out to our customer service team with your order details, and we will investigate the issue and provide you with an update as soon as possible. We appreciate your patience and are committed to resolving this for you quickly.”
"I was charged $3,099 for a grill that arrived 4 weeks LATE AND WITH SCRATCHES AND NO WHEELS! I then called the shady delivery driver who barely spoke english and told me it is not their problem. Had to go through my emails to figure out how to get in touch with these crooks. I then had to reach out about 5 times via email. Finally spoke with Angela who was amazing but then got transferred to Yanil who was not so professional. All I wanted was to speak with someone on the phone to resolve this outrageous issue! Yanil gave me the "managers" phone number and his name is Charlie. He spoke so fast and did not let me speak. Not sure if he understood my concern but he was very quick to offer me $2,050 off. I took the money and now leaving this review. All I wanted was a new Grill and the wheels that were suppose to come with. The scratches were not as bad. These people are horrible and a HUGE scammer. I should have read their reviews before purchasing. My terrible mistake I just learned from. Will never buy from them again. PLEASE SAVE YOUR TIME AND MONEY. I am not one of those who leave review. That is how upsetting this was for me from start. Worst experience. "
“Hello Nancy,
We sincerely apologize for the inconvenience you experienced with your recent purchase. Your feedback is invaluable to us, and we understand your frustration regarding the delayed delivery and the condition of the grill upon arrival. While we cannot undo the past, we're committed to resolving this matter to your satisfaction. To ensure a positive resolution, please reach out to nclaudio@beachcamera.com with your order details. Our team will work diligently to address your concerns and provide you with the assistance you deserve. We strive to deliver excellent customer service, and we regret that we fell short of your expectations in this instance.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right. We hope to regain your trust and have the chance to serve you better in the future.”
"Delivery fast prompt customer service was exceptional !!!
responded to every message I want to give them 10 Stars definitely worth your while"
“Hello,
Thank you so much for your fantastic review! We're thrilled to hear that our delivery was fast, and our customer service exceeded your expectations. Your kind words mean a lot to us, and we truly appreciate the recognition. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help and are grateful for your support. Cheers to 10-star experiences!”
"Great customer support! Respond to our inquiry very fast; very helpful with the return/refund process. Communication was very smooth. Thank you!"
“Hello,
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our customer support team. We strive to provide fast and helpful assistance, and we're glad to know that our communication was smooth during the return/refund process. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is our priority, and we appreciate your kind words.”
A rep from Beach Camera, cseruyabeach, has responded:
“Hello,
We sincerely apologize for the inconvenience caused by the delay in your order. We understand how frustrating this must be, and we truly regret that your item didn't arrive as expected. Please know that we are committed to making this right for you.
We would love the opportunity to resolve this issue and provide you with the positive shopping experience you deserve. Please reach out to us directly so we can work toward a solution and leave you with a better experience.
Thank you for your understanding.”