"Great price / deal on a micro-SD card, I paid twice the amount recently for half the memory capacity so I bought 2 from Beach for back-ups. Easy purchase process through the web and 2 to 5 days for shipping is worth it for the price."
"Bought an open box monitor and was, of course, a little worried about a scratch or mark. The monitor got here in perfect shape. Not a single blemish and operates perfectly. I have another one of these I bought brand new and this one is just as good. SO HAPPY!! Thank you Beach Camera!"
"My drone purchase went as expected. The buying process went smoothly. My drone was delivered promptly and in excellent condition. My only complaint was not knowing when the package would be delivered. And not being told once the delivery happened. My expensive drone could have set on the front porch for hours, or even days had I not happened to have used that door. "
“Hello,
Thank you for sharing your feedback with us! We're happy to hear that the purchasing process and delivery went smoothly, and that your drone arrived in excellent condition.
We truly apologize for the lack of delivery updates and understand how important it is to be kept informed. We’ll take this into consideration to improve communication moving forward. In the meantime, if you ever have any concerns or need assistance tracking a package, please don't hesitate to reach out to us directly.
We appreciate your understanding and look forward to serving you again!”
"After waiting 8 days for my near $400 order to ship, I had to call them, then after a 15-20min wait on hold, finally spoke to Customer Service. I asked if my order had shipped yet, & she said it showed as 'Still being prepared for shipping' at the warehouse. She said she'd call them & ask about it & get back to me. At the very end of the day (so I wouldn't be able to call back, I sermise) I got an email saying that my order had been cancelled 'Due to unforseen circumstances' but not yet refunded. I won't be recommending Beach Camerea to anyone anytime soon."
“Hello,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating this situation must have been, and we deeply regret that we did not meet your expectations.
In order to investigate this matter further and ensure it is resolved, could you please contact us directly at nclaudio@beachcamera.com? We would like to gather more details and assist you with the next steps.
Again, we truly apologize for the frustration this has caused and appreciate your patience as we work to make things right.”
"Good communication, fast shipping. Like the watch so far."
"Beach camera provided fast and good service on purchase of a Samsung Neo QLED TV and sound bar speakers Which arrived earlier than promised and before Christmas. The products were double packaged to assure safe delivery."
"This is the second time I ordered stuff from Beach Camera that was well over $1k and each time the product was delivered on time, well packaged, and in superb condition. I will continue ordering their great products; you will love them too."
"Fast ship, well packaged, nice "
"Item was due 12/20. Never "
“Hello,
We sincerely apologize for the inconvenience caused by the delay in your order. We understand how frustrating this must be, and we truly regret that your item didn't arrive as expected. Please know that we are committed to making this right for you.
We would love the opportunity to resolve this issue and provide you with the positive shopping experience you deserve. Please reach out to us directly so we can work toward a solution and leave you with a better experience.
Thank you for your understanding.”
"Sells out of stock items and doesn’t notify timely "
“Hello,
We sincerely apologize for the inconvenience caused and truly appreciate your feedback. We are very sorry for the mix-up regarding your order, and we understand how frustrating this can be. During busy times, we strive to avoid such issues.
We would love the opportunity to make things right for you. Please reach out to us directly so we can work toward a positive resolution. We value your business and hope to serve you better in the future.
Thank you for your understanding.”
"Ordered a running watch as a Xmas present for my daughter-in-law. Was promised delivery by Dec 12. As of Dec 16, still no delivery. At some point it did arrive. BUT we are not at that house this week or next for Xmas which is what i need the item for to give to my daughter-in-law. Super disappointed and annoyed."
“Hello,
We are truly sorry to hear about the inconvenience caused by the missed delivery, especially during such an important time. We understand how disappointing it must be, and we deeply regret that the item didn’t arrive in time for your holiday plans.
Please know that we are committed to providing a positive resolution and would love to assist in making things right. If there is anything we can do to help with an alternative solution or expedite the process, please don’t hesitate to reach out. We sincerely hope we can still contribute to making your holidays a little brighter.
Thank you for sharing your experience with us, and we truly appreciate your patience and understanding.”
"It happened twice, they accepted the order and cancelled after few days. When I called to customer service, she could not find the order and she has to check with payment department and it has to be only by email so she can’t not answer until she hear from them. This is most unreliable company. Do not rely on them. "
“Hello,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We completely understand your concerns, and we are truly sorry for any confusion caused by the cancellations and the issues with our customer service team. This is certainly not the experience we want our customers to have, and we take your feedback very seriously.
Please reach out to us, and we will investigate this matter further to understand what went wrong in our systems. It’s important to us that we resolve this and ensure it doesn’t happen again in the future. We value your trust and are committed to providing a positive shopping experience.
Thank you for bringing this to our attention, and we look forward to making this right.”
"Over many years I have always had a smooth transaction with Beach Camera from Prosumer Video Cameras and my latest purchase of an 'Open Box ' Food Processor was no exception.From my experience any questions or advice regarding a sophisticated product will be capably handed by a expert who acts as an advocate for your needs.
Their varied product line is well chosen and of impeccable quality. Delivery to the West Coast is prompt and the product(s) arrived secure.
Most of the other online Camera and Electronic retailers don't have a clue about the utility or operation of their offerings. Start with Beach Camera and end your search for a great shopping experience."
“Hello,
Thank you for your kind words and continued trust in Beach Camera! We're thrilled to hear that your experience has been consistently smooth, and that both your video camera and food processor purchases exceeded your expectations. We pride ourselves on offering expert advice and high-quality products, and we're glad it has made a difference for you. We appreciate your feedback and look forward to serving you again soon!”
"Pleased with purchaser and the price. Still getting use to it but it's working out good."
“Hello,
Thank you for your review! We're happy to hear that you're pleased with your purchase and the price. We hope you continue to enjoy using it, and if you have any questions or need assistance as you get more familiar with it, feel free to reach out. We're here to help!”
"I haven't tried all the items, but the backpack seems nice, and the card is big enough. The main concern is that the battery looses charge too fast while using it"
“Hello.
Thank you for your feedback! We're glad to hear you're happy with the backpack and card. We're sorry to hear about the battery issue you're experiencing. If you'd like, please reach out to our customer service team with more details, and we'll be happy to assist you in resolving the problem. We appreciate your input and are here to help!”
"I still have not received my tv yet. It was supposed to be here Tuesday, and the delivery co. called and said it would be later in the week. I'm then told it will be on Wednesday, only to be told that it would be Thursday or Friday. When i call in to find out more on Wednesday, I am told that it won't be here before Saturday. I scheduled it for 10-2 on Saturday only to find out that we have a commitment at 10 on Saturday. Right now this review focuses mainly on the delivery company, Ceva, that Beach uses. If it weren't for being retired, we wouldn't be able to repeatedly change our schedules, and even then. We shouldn't need to. I will gladly update this review for the product once, and if, it arrives."
A rep from Beach Camera, cseruyabeach, has responded:
“Hello,
Thank you so much for your wonderful review! We're thrilled to hear that your open-box monitor arrived in perfect condition and is working flawlessly. It’s always great to know that our customers are happy with their purchases.
We truly appreciate your trust in us, and we look forward to serving you again in the future!”