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Verified
5/5

2015-05-21

"Very pleased with service and delivery of mattress and foundation from bed in a box. Would order from them again "


Verified
5/5

2015-05-20

"I bought the California King Serenity Gel with CoolRest, the American Hardwood Foundation, and the Deluxe Bed Frame. It was very easy to setup and the directions were easy to understand. The foundation is sturdy and of good quality. I have had a great nights sleep for over a week now and would recommend to anyone looking for a great bed."


Verified
3/5

2015-05-19

"When placing order, it said 3 weeks delivery. Once ordered they told me it would be 8 wweeks so all items not recieved yet, will be another 6 weeks."


Verified
5/5

2015-05-16

"quick delivery, easy setup, outstanding quality, and most importantly MIND BLOWING comfort!"


Verified
5/5

2015-05-16

"I have had my PacBed Original 9" mattress for over 6 weeks. The entire process went smoothly. Tons of info on the website and the customer service was very helpful. All items arrived on the same day. There was initial off-gassing, which was very noticeable for about 24 to 36 hrs. I was able to sleep on mattress the first night ( others may not ). The odor faded daily and was completely gone in about 5 or 6 days. The mattress is firm and supportive, but not hard. I sleep primarily on my back and have had lower back stiffness / tightness daily for over 15 years. This was totally gone after 4 - 5 nights and has not returned. There is some heat retention ( for me ) which is getting less frequent over time. Overall very restful and rejuvenating sleep.Very happy with this mattress."

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Verified
5/5

2015-05-16

"good service and exllent product "


Verified
5/5

2015-05-16

"Fast delivery. Great bed!"


Verified
5/5

2015-05-15

"Quick delivery! Product as promised. "


Verified
4/5

2015-05-15

"Too early to accurately describe comfort, etc. very easy ordering, delivery etc. "


Verified
5/5

2015-05-15

"Very good customer service and products. "


Verified
5/5

2015-05-15

"Great bed, Minimal smells during airing out, Fits queen frame great, Comfortable bed, supports two people very well"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
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Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-13

"The customer service is outstanding! High quality, low prices, excellent shopping experience!"


Verified
5/5

2015-05-12

"Great mattress. The perfect combination of support and softness. "


Verified
5/5

2015-05-12

"We are satisfied thus far and will provide a review closer to the 60 day mark. "


Verified
5/5

2015-05-11

"Excellent buying process- on line and called in to ask a few questions.
Product was all that was advertised!
Metal bedframe came damaged, and customer service had a very rapid turn around to get a new one to us at no charge.
Love the bed!
Relatively easy to set up metal frame, wooden foundation & the mattress itself.
"