"There was a strong odor when we first took it out of the box but we were prepared for that from other comments on the website.
After letting it sit for a couple of days we used it and had one of the best night's sleep in a while. We also have a Tempurpedic mattress and notice little difference between it and the Bed-in-a-Box one. Thanks for the prompt delivery."
"Amazing. I'm very satisfied. "
"Bed In A Box has awesome customer service! I'm loving the bed too :)"
"I am very pleased with the bed I purchased, I was really leery on purchasing a bed online but I am not sorry I did at all."
"Contacted customer service about the state of the shipping (box was a bit beat up) and they were extremely courteous and helpful! Highly recommend."
"Bed was a dream, best sleep of my life. Completely satisfied!"
"I was incredibly nervous about ordering a bed online but it was a piece of cake. I didn't need to use the live chat but I love the feature. And the website was easy to use, and the price was great. The bed is too new to comment on how good the purchase was but it came quickly and so far feels great. "
"Delivered as specified, without a hitch. Although I was surprised when the bedframe needed assembly which was more complex than I had imagined, I was able to do thus in two hours. (Somebody handier or with help, probably would have accomplished this much more quicklly). The bed is wonderful and I am very pleased with my purchase! "
"Everything as per advertised. Happy customer :)"
"The bed came quickly and there was NO smell. I'm extremely sensitive to any smells and was concerned, but I was able to sleep on this mattress the first night. It fits our frame perfectly, and we are sleeping great. The pain in my neck is getting better all the time and we are waking more refreshed. "
"Fast and easy! The bed arrived in less than a week and was easy to set up.We love it!"
"I'm so sad t say that I started developing back pain only few days after replacing my old matress with bedinabox. I went trough physical therapy and chiropractic session, but I wake up in the morning with terrible pain. And it's too late to return the mattress, which was not cheap."
"I ordered the King Tencel and it is wonderful! Entire purchase was a breeze. This is a great firm, but not hard, bed. The quad-fold frame was a snap to put together and I did it all myself. No shipping costs and a 120 day free return, so you can't go wrong. I have no regrets about this purchase."
"Any questions I had were answered in a timely manner, and the delivery was quick and easy. Great experience!"
"Really enjoying my purchase."
A rep from Bedinabox.com, BedInABox.com, has responded:
“Hello manu02148,
We're sorry to hear about your back pain and the issues it's causing. We have one of the longest trial periods in the industry to help prevent situations like this from occurring, and we're very sorry that the trial period wasn't long enough for you to evaluate the mattress. If there's anything we can do to help, please let us know.”