"Delivered on time ... As advertised ... a bit too soft for me, so I gave it away to a family member ... I'm hard to please on mattresses, so it's just 'me' ... I plan to get a regular Temperpedic I've seen in stores, they are firmer .... Foam was fine, clean, right sized .... Comes with a fabric cover, nice"

"Delivered quickly as promised. Loving this bed so far!
One note, I was worried that the 9 inch mattress would be too thin and result in the need for new sheets. Not so! The 11 inch is almost too deep for the sheets that I have and the 9 inch would have been sufficient.
Also, the mattress is heavy for unpacking, so plan on assistance getting the King size in the house and unpacked and on the frame.
Very comfortable so far. No smell after a couple of days and it was not obnoxious to start with."

"Everyone at BINB was extremely knowledgeable and helpful. The mattress and foundation arrived on time. All directions were accurate and all parts present and fit as they should. I was very impressed with the level of service and the fact that the product was exactly as advertised. I could not be happier. I would recommend this company to anyone looking for high quality products and superb customer service."

"Believe it or not, there ARE still a few good and reputable companies left in this country to do business with! My wife and I take seriously the things we buy for our home, and especially where we buy them. With that said, we did our homework and checked out Bed in a Box a couple of times before deciding on the kind of bed we wanted - and where we were going to buy it. Now, if you check out Bed in a Box online, you'll find they get very good grades on their report card. As far as we're concerned, this company earned a solid A+, and here's why...
Everyone we spoke with at Bed in a Box was friendly, helpful - and never pushy! They happily answered all of our questions intelligently and with honesty, and were extremely helpful with selecting the best bed for both my wife's and my needs - factoring the type of sleepers we are (side and back sleepers), along with our budget requirements. The bed arrived right on schedule - no hitches, no hassles. AND, the bed has so far lived up to its description perfectly - it really is very comfortable!
There are a ton of different bed types, styles and makers out there - different strokes for different folks. However, when buying a bed, please do yourself a big favor and make certain you take into consideration the most important fact about a bed that most people neglect - we spend about one third of our lives sleeping on a it! So, if you're serious about the bed you're going to sleep on for the "rest" of your life, but might have doubts about Bed in a Box, why not simply give these folks a quick call and see for yourself just what kind of company they run... because seeing IS believing, and they made believers out of us! "

"Delivered what was ordered, when it was promised "

"Great service. Very helpful over the phone. Delivery arrived when promised. Bed is very comfortable. "

"glenda was more than helpful, the bed is a great deal and sleeps great too... what else can you ask for"

"Ryan was awesome to deal with and answered all of my questions about the various beds/products. I am very pleased with the bed. I also have a Tempurpedic mattress, and find that I am just as comfortable sleeping on my BedInABox mattress. I am most pleased with the fact that my BedInABox was less than half the cost of my other bed! I must confess, I was somewhat skeptical about the quality of the bed I might receive, and the whole idea of buying a bed online, but my BedInABox (and Ryan's customer service) exceeded my expectations!"

"The mattress is nice, but the website said the bed base estimated delivery date was 5-10 days. i bought the bed on june 2nd, on the 12th i called in to find that the bed hadnt even shipped from the warehouse yet! the assured me it would likely be there following thursday (in another week) I still had not received an e-mail which said when it was due to arrive so i logged into my bedinabox account and found out it will not be here for yet ANOTHER week! MEANWHILE we have no bed to sleep in, just a mattress laying on the floor! VERY DISSATISFIED! Would have been better if we had been aware upfront so we could decide to shop locally instead. Wont make this mistake again. I should also mention that everything else we received in a timely matter and was of good quality."

"Processing and Delivery were very quick. Mattress arrived undamaged and in excellent condition. My one query was answered timely and to my satisfaction. Overall very satisfactory experience. "

"It was delivered quickly in good condition. Very happy with the quality of the bed."

"The bed was delivered quickly and came in perfect condition. It was easy to set up and we were sleeping on it within 24 hours. It is comfortable and we're very happy with our purchase."

"Let me start with this...IT'S THE BEST SLEEP I'VE EVER HAD. I am a 55 year old woman. I work physically on yachts and interior painting. Lately my back had been killing me. I started to think it must be my 10 year old bed. I got on the internet to look up, what else, the temperpedic. I found the B. I. B. and was impressed. So I committed without ever trying one out. Best thing I've done, including my new Mazda cx 5, which I also love. I sleep thru and my back feels fantastic in the morning. I don't feel the boyfriend getting in and out of bed. Before it was like a giant ape landing next to me. It just feels so good. No indentation like the "other" (over priced) mattresses. No smell at all. I've never written a review in my life, but felt this is so important because I've been so impressed by a product that is clearly less expensive than any other name brands. The organic materials is so important to me and should be to all. The water proof terry cloth cover has already proved to be worth while. The 30 dollar sheets for a king..best ever!

Ok, set up. The King size with 11" thick foam ( I recommend) was very heavy. Watched a video of a woman my size doing it herself. Well the must have been a twin or queen because it was heavy. I needed help to get in the door and up the stairs. No tools required to set up the frame, it came with an allen wrech and the directions were decent. Really a good construction idea and an amazing task to build something that can be reassembled so effortlessly.

I can't wait to go to bed tonight! Do it, you'll find yourself writing a review too.
"

"The off-gassing affects me terribly, turning my skin red and making my nose dry and throat hurt. I have to keep the window open to sleep on it to ventilate the gas. In contrast my girlfriend doesn't even notice the smell of the gas.

It is very comfortable to lay on but my first few nights on it have made my back hurt and my neck sore. I hope that in a few weeks I won't be so sore and the off gassing becomes tolerable.

update:
I have gotten more used to the bed and the off-gassing has gone down considerably. It's not gone completely but there isn't enough to irritate me anymore. I have enjoyed the bed. It is very comfortable and i get a great nights sleep on it. I no longer feel sore after sleeping on it."

"I love my new bed. I bought the Serenity Gel with CoolRest Beaded Gel. 6 years ago I bought the low end bed and it would retain my body heat. With this new bed, I no longer have to have the room temperature below 70 degrees to be able to sleep through the night. I can have the room at a temperature my wife no longer has to wear her winter sleeping attire. "