"This company was awful to deal with. The photos of the items are all photo shopped and misleading. I ordered small in all the items and they were all different sizes. Half of them were unwearable. When you try contact them for a return they only respond once per day so they drag on the ordeal until you just get annoyed. They made me send them photos of me wearing the items! Then after a week of back and forth they offered me a 20% refund! Wtf?! English is also not the first language here. My business will be sticking to Shein from now on"
"Didn’t expect the material to be as decent quality as it was also only waited a week which was relatively quick for outside the uk and Ireland. Lovely dress good length and great fitting. I’ll definitely be ordering again."
"They deserve 5 stars for providing branded clothes to their customers....The best thing about them is that they never compromise in terms of quality..."
"It's good outfits experience"
"I was very happy with my shopping experience at Bellelily. They have cute and **** modern clothing that I can't find anywhere else. The quality was great, they were true to size, prices are very affordable, and the shipping was very fast for an International store. I ordered 3/10 and it was delivered by 3/22. This is my new favorite store for online shopping. "
"I am one of satisfied customer of them as they provide branded dresses to me at reasonable prices"
"Everything I have gotten is amazing. I love the customer service is something is wrong. And everything I've gotten from this store has been exactly what I wanted. "
"Best store for doing online shopping.....customer support is good .."
"Customer service is great here. They are friendly, and helpful. Lots of styles to choose from."
"I usually don't recommend anyone but they surely deserve my recommendation for providing best quality dresses at reasonable prices....."
"I want you to shop from this site as per your choice. You will get all your necessary clothes from here"
"Good experience but branded
"
"Recently I have order some dresses and accessories for my sister which surprisingly turned out to be great in size and fabric even accessories seemed to be good. She loved the collection. "
"I have orderd twice, I have been charged 3 times, my orders were canceled but my money was taken! I am owed a total of $146.03."
“Hi , victoria bowers,
we sincerely apologize for the inconvenience it brought to you.
We apologize for the inconvenience and we take your issue very seriously.
In order to further verify the situation you mentioned for you, we hope to get in touch with you for further verification and provide a suitable solution.
We'd like to track down your order, but we can't find your order number using your name.
In order to protect your privacy, if you have any other questions, please reply directly to our customer service : service@bellelily.com. Best regards!”
"They have a good variety of clothing designs available and they have different sizes also. Quality of clothes are also good..Highly recommend."
A rep from Bellelily.com, bellelily, has responded:
“Hi, nic336,
We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products. Could you have any chance to keep these items?
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/user/help/list/id/8.
In order to protect the privacy of your personal information, we have sent you other detailed refund plans by email, please pay attention to check the email.
If you have other questions, please reply directly to our customer service: service@bellelily.com.
Yours sincerely!
”