"Ignore my prior review. Best Buy made it right."

"Bought a phone online, picked it up in the store, couldn't get it activated, was promised a free return shipping label to return old phone to sprint, that was a lie! Shannon at there mobile customer service ***-***-**** was rude and not helpful at all! "

"Best Buy wants you to believe that you can place an online order, and have it ready for store pickup in 1 hour. Totally NOT TRUE. I placed an order online for store pickup. 3 hours later, my order was NOT READY for pickup. Their customer service was useless, and I wasted another 20 minutes on the phone only to be told I have to continue to wait until my order is ready for pickup. Needless to say, I cancelled my order and gladly purchased elsewhere. I hate Best Buy and can only hope that they go out of business."

"Recently I returned a gaming desktop cyberpower computer. They replaced it with one that had been returned by someone else. It would not work at all . They acted like it was my fault. They told me my only option was to have that one repaired or accept a standard computer with an installed graphics card. Or a store credit. They told so many lies. They sell used merchandise as new. Honestly I don't know how they stay in business. Watch out if you purchase anything from Best Buy, don't expect anything."

"Brought a computer that came with a defected harddrive, it failed after about a month but because of BB **** 15 day return policy they wouldn't exchange it. Instead they ship it out to get it fixed, it comes back broken still. The harddrive is again the problem. Repeat 3 times and they just don't give a ****. HP replaced it for me after. "

"Bought Samsung Galaxy 8+ with $300 on gift card and pay the rest in credit card. Bestbuy cancel my order saying they cannot charged money on my credit card but only credited my gift card bsck $100. Called their customer service and dhe said the $200 gift card will be mailed and delivered within 20 days. After 10 days nothing in thw mail no mail tracking number provided. Call customer service again and waited an hour, still waiting while I write this review."

"the customer service is awful and the return policy is the worst I have ever seen you have to spend so much money to get a return policy. I will never purchase at best buy ever again. Best buy is awful"

"I purchased a surround sound system as a gift. I made the purchase well in time for the event to gift the system. Best Buy cancelled the order at the last minute. I ended up having to go in the store and pay more for the now off sale item. "

"I always liked BestBuy, personally I have never had issues with customer service or any products that I bough from there. However, I bought appliances last October and they explained that if I paid my bill in less than a month I would get 5% back, which I though is great idea and I paid my bill in less than a month. However, in November I called BestBuy and asked them about my money back, they said I have to look out for an email, so I waited, and waited January came around the corner I still haven't seen any email about my money back. Half year later I decide to go in the store to finally speak to customer service about my money that they promised, to find out that my what so called "reward money back" is expired. I never received an email or a warning that this money only last one month, I never seen any notifications or emails about it. This will be the last time I will be doing business with this store! This whole rewards 5% back is a rip off. They never let you know about the money you receive or the fact that you only have a limited of time to spend it. "

"I had a very bad experience even though this was a very simple purchase. With the Best Buy credit card I signed up for/got approved for the day before, I ordered a computer monitor and a computer tower for in-store pickup on 7/24 in the afternoon. I got the confirmation email and checked the balance of the credit card via telephone afterwards, and it said the remaining balance was what it should be after the amount of the purchase was taken out, so the payment clearly went through. With store pickups, it says they would send another email when it was ready to be picked up, which was supposed to be at least an hour after my order was confirmed/placed. I didn't receive that email after an hour, then two hours, then three hours, so I called the store I was going to be picking the items up from and they said I didn't get the email probably because of their system since it was acting up and they said it should be emailed by the next day: so that was fine, I could wait. The next morning I end up receiving two emails, one for each item I purchased, saying they are ready to be picked up. An hour later, I thankfully haven't left yet because I receive an email saying "ACTION REQUIRED within 24 Hours: Unable to Process Your Best Buy Order", and in it it says that my payment method couldn't go through... so, my items are ready to be picked up, yet my payment can't go through? How could this be since I checked the balance on the phone and it says the amount was taken out of the credit car?. So, here comes the string of calls I made with both the Best Buy and the Best Buy credit card hotlines, on and off for 3 hours on 7/25. No one seemed to have a direct answer for me at first, then one person said the amount of the purchase was approved by Best Buy but not by Citibank, the bank behind the Best Buy credit card. But that just made more questions pop up. So, I have dealt with the Best Buy credit card hotline and they didnt exactly help with this problem as much as I had hoped. After the countless calls, I find out that apparently there is a "failed authorization" involving my Best Buy credit card. The people on this Best Buy credit card hotline said my phone number is not directly under my name, (I'm 20 years old so my phone is still under my mother's name, as is all of my family is under her name), and because of that they can't fully authorize the purchase and the use of the credit card relating to me. This is absolutely the most ridiculous thing I've ever heard especially since I gave them my full name, social security number, and other personal information to prove that it was me. Why is a cell phone more credible than a social security number? So as a "solution", they said they will be sending me a letter in the mail, which will take 7-10 days to reach me, regarding my "authorization", and when I get the letter, I should call them back to prove that I'm behind the credit card. And the BEST thing about this is that in that email I received an hour after they said my purchases were available to picked up, it said I only have 24 hours to solve this payment method situation or they will cancel my order. Of course the next day, because I physically cannot do anything to help this situation until I get the ridiculous "authorization" letter in the mail in another week, my order was canceled by Best Buy and now there's a possibility that I may not actually be able to get the product because there aren't many left. Another FANTASTIC thing that I mentioned before is that they actually took the money out of my credit card and STILL said that my payment method was not authorized. Ridiculous. So now I have to wait a couple more days until the amount of the purchase is returned to my card, I also have to wait another week or so until the ridiculous "authorization" comes in the mail, and by then I'll probably have the physical credit card too. Overall, this is an absolutely ridiculous situation. I literally just tried to purchase two items, got confirmed for them, was told that I could pick them up THEN was told an HOUR later that "never mind! You can't because of an invalid purchase method yet we still took that amount out of your credit card anyway!" Nobody has truly been any help. I expect better than this from a technology-based store."

"I just went through hell making another online purchase from Best Buy. Customer service is a joke. I have been charged twice for an order and the operators in the Phillipines are terrible, cannot understand their thick accents and do not have up chain of command. I repeatedly asked to speak to supervisor and apparently there is no supervisor in Phillipines operator bank. I won't ever make another purchase at Best Buy. Operator service is so terrible I wonder how properly they even vetted operators. Probably ISIS cels working in operator bank waiting to steal credit card info. Horribly organized totally unequipped for solving my problem of being charged twice. Staff at store cannot help. Their hands are tied as well. "

"I have purchased a service contract with "Geek Squad" since 2013 and typically I get a notice or a warning to renew it before it expires with just a click on my computer. Not this time. I was not able to purchase plan on line so I called their Customer Service Number at 866-54-085. Was on hold before I got a rep, and she sounded like she was 15 years old and insecure of her response. Lindsay told me since the old plan expired, I needed to buy a new one for twice as much for the same coverage. Price went up from $99 per year to $199. Mind you I only used them 3 times a year for tune up.

I was on hold waiting to speak to a supervisor for 60 minutes. Transferred three times and have yet to speak with a supervisor that can tell me why an old customer has to pay twice as much for the same plan?

I am very disgusted with the service I received today and will not go back to Best Buy!"

"Projector would not sync with Mac. Because we had it over 30 days they said its our problem. Never be purchasing anything from them again. "

"This is more of a Geek Squad Review. But does touch on Best Buy's customer service philosophy.

I was looking forward to having my newly purchased Sony XBR55X900E TV installed today. But it was not to be. Upon my Geek Squad Tech arriving, I showed him where the XBR55X900e would be mounted. As well, I showed him the brand new, never used full motion wall mount I purchased elsewhere. Without any effort to inspect the mount or exploring how the mount attaches to the wall, He dismissed my mount as "unsafe" even though it is rated for 55" TV's up to 89 pounds, and sold by a major retailer. The Tech did offer to sell me a different wall mount off his truck, a proposition that I found distasteful. Interestingly, BestBuy offers many similar mounts with identical attachment hardware. The attitude conveyed is if ‘you don't buy my TV wall mount, you don't get your TV installed’.

One positive comment for the Tech, was he remained courteous throughout our brief encounter. While the discouraging downside is the overall impression conveyed that he was more interested (as it turned out, the impression affirmed by the BB manager as well) in refunding the transaction. In fact, the attitude was rather cavalier, more so - we would prefer to refund rather than satisfy a customer. When asked for the name of the Tech’s managers, I was informed that the Tech currently does not have a manager, or any other supervision. He did volunteer that a colleague was filling the role until a manager is hired.

The broader downside (which BB is eager to explore) is to ignore the impact of poor service on future sales. In my case, I was planning to replace all my appliances via Best Buy. My decision is largely influenced by the conduct of my sales representative as well as my overall in store experience. That said, given the rather lack luster service side of the transaction, accompanied by the clear implication that my business is not valued, and dismiss-able, I will shop elsewhere.

Curious that BB with the assistance of Geek Squad is more eager to step towards retail oblivion than extend even a modest effort to resolve a problem.
"

"Whether in person or on the phone, Best Buy employees do not offer a service. At the store I once waited for over 40 minutes. One person says this is with another representative, I'm going to call him. Oh, he has come yet? (30 minutes later) then he comes, a rude person comes right in and pass everybody else and he answers him knowing that there were people in line waiting for him. Here is the experience on the phone: "Hi, I need to know if you have a specific cable for the purpose of..." "What kind of cable would that be?" asked me the representative and I replied, "I was hoping you could tell me" she says she is going to research and comes back telling me her computer is slow to wait, then comes back and tells me that should be a USB cable and I replied, "Yes, that is what I told you but I need to know if you have this specific kind of USB cable." and she says again "What kind of cable you're referring to?" Half way sleeping or drowse she continues on those circles and I bring back her attention and she then says "you need to speak with the Geek squad" and she transfers me to an impossible recording, some of the words ininteligle, finally I was able to break through and out of that very inefficient recording, speak with someone, perhaps from India who tells me that I need to speak with 'parts'. It seems that I'm finally getting somewhere but No. However, at least the representative show interest and tried to be helpful but send me again to the cycle of calling the store. I explained I've done that...so she suggested to call the manufacturer, which I'm going to do, even though I thought this should be an easy cable to find. I'll find out soon whether it is easy to find or not but this call should have been handled in minutes if best buy representatives cared. Oh, well."