"Went to Best Buy for Smart Television, which was advertised on national television only to find that all tickets were given out to the idiots who were waiting in line all day. Bought a different television in hopes of returning after finding the deal we were promised. Consumers can buy anywhere else year-round and not be treated poorly. Respect your customer, produce what you advertise, or get out of the business."
"Unreal! Went there for black friday and what a disaster this store was. Wow! The manager of the deptford nj store should be ashamed. "
"Rude managers and did not have "advertised" deal less than 5 minutes after opening when I was issued a ticket by a sales associate that said they had them in the warehouse after he checked on his phone. Manager came up to the cashier and stopped my purchase saying I needed a ticket... which I showed him and he said I couldn't buy that TV but I could purchase any other TV ... naturally more expensive. A second manager came over and gave me the exact same dialogue. "
"I purchased a cell phone from Bestbuy.com and tried to cancel the order, however, it had already shipped. When I received it I returned it without opening the shipping box. All I did was slip the return paperwork into the flap. They have now charged me a $35 restocking fee, plus $5.17 for shipping. However, their website states "There is no restocking fee if the product is unopened" It impossible to contact Customer Service by phone and they do not have a customer service email address. Their prices are not that good and it's probably better to buy from a reliable place like Amazon."
"I went online to get a price match, the rep thru chat said they would honor it. Decided to order but had difficulty ordering it, so I was told to call and process the order that way. The rep on the phone was very courteous and pleasant, but said the only to process the item with 2 different cards would be at the store level. By the way she also told me that they would honor the vendors price for the item I wanted to buy. Got to the store and spoke with two associates who also told me that it was ok to price match with that vendor, so the search went on to find the product which took about 10 minutes. Still excited about my new purchase, the associate said she just needed her managers approval. Right away when he approached I saw his demeanor, and immediately after the associate spoke to him he blurted out NO. Even after explaining to him everyone that everyone told me the price match was good, he just seemed not to care or even want to work with me. I kept asking everyone there for a corporate number or email, but just kept being sent to the next person. Long story short they don't really have a contact number, you just have to go on their website and post your grievances which I haven't heard a reply back yet. So Best buy gets a horrible review and star for that, and the sad part is I shop at that location and spend lots of money."
"I bought a refrigerator from Best Buy in Sept. It took 4 different refrigerators, 5 delivery crews and 1 Geek Squad visit to finally get a fridge that works correctly. Some of the issues were the refrigerator mfg and some were Best Buy delivery teams. The store was very good and arranged replacement refrigerators each time. The delivery crews did not use floor protectors on our hardwood floors. The floors were not scratched but had grooves worn into the floors with all the in and out of the fridges (the first delivery crew started to leave until I notified them of the doors not being even...they then tried to bend them into position...they also stripped a screw in the hinges on the fridge as they needed to take the doors off to get it into our home). The stripped screw head meant that a crew had to come out 3 different times to get the 2nd refrigerator installed.
Since our floors are dark, we did not see the damage until after the 3rd refrigerator was installed. I immediately took pictures and went to the store to report the damage. We did not note the problems on the delivery documents as we did not see it until after they left. We had another crew deliver the final fridge after we had reported the damage so I did not note anything on their documents.
After talking to Best Buys insurance company about the damage they declined the claim since we could not prove that their crews did the damage...
They told me that their delivery process requires the crew to inspect for preinstall to identify any existing damage, but we never saw a crew do this. Also, the final crew did not note any existing damage even though I had already reported it to the store.
We are now waiting for a letter from the insurance company declining the claim so we can appeal but I do not hold out much hope.
BOTTOM LINE - EITHER DON'T BUY ANYTHING AT BEST BUY IF IT REQUIRES A CREW TO DELIVER AND INSTALL, OR BE PRESENT WHEN THEY DELIVER...INSIST ON FLOOR/WALL/ETC PROTECTION AND CLOSELY INSPECT THE AREA THEY WERE WORKING IN BEFORE THE CREWS LEAVE...otherwise they will decline responsibility for the damage.
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"I ordered a computer online and my credit card company did not immediately approve until they called me to verify. The credit card company approved the payment, but Best Buy's system would not accept it. I put in a different card and Best Buys system would not allow me to run a different card. They ended up canceling my order and when I called the next day the price had gone up $70 and Best Buy would not honor the price even though they could see that was the price I attempted to purchase it at the previous day. They told me their system blocked me from buying even though I had no idea, because I made more than one attempt to purchase the merchandise. Of course this was all after being transferred 3 times. I asked to speak to a manager and she made me wait on hold for 5 minutes before answering my call. I just think it was poor customer service to not honor the previous price. I was extremely disappointed in the lack of customer service. Needless to say, I purchased the computer elsewhere!"
"Ordered my daughter a computer for her birthday. It never arrived even though USPS shows it being delivered 'to the garage or other location'. So p'd at Best Buy's incompetence. If you're going to ship a computer through the Postal Service, at least request signature service! And what frustrates me most is that I 'assumed' that it arrived my parent's house. By the time I realized my error, Best Buy refused to do anything other than give me the phone# to the post office. Thanks a lot-- won't do business EVER again."
"I opened a Best Buy store credit card to purchase a laptop. While paying it off, apparently a promo they did not make clear to me ended and they hit me with a $165 interest charge!!! They refused to remove the charge, and were rude and condescending to me about it. This company is out to steal your money while pretending to give you "promotions" - Stay away, they are a bunch of crooks!!"
"After years of buying products from this company I decided to buy a premium home entertainment system. After delivery the unit did not work. I called the Geek Squad several times. They came back out but could not fix the problems. I continued to call for a replacement until I was told I had to send the receiver to the Factory. They refused to swap it out. I’m finished with Best Buy. Their Customer Service is terrible. "
"I returned an unopened item and they refused to credit my credit card because it was 17 days after I bought it in Ft. Wayne, IN and returned it in Bluffton, SC when I found that I could not use it as I could not get internet service. It took that long to determine that as I first had to travel back to SC and try to schedule internet installation.. They would only give store credit.
I have had much trouble trying to order thru BEstBuy.com in the past.
After I use this store credit I will never shop there again and will cut up and return to them my BB credit card."
"It has always been my assumption that any kind of reward program is intended to encourage customer retention and loyalty. The Best Buy Rewards program is SO unfriendly and such a PAIN in various body parts that a customer actually is reluctant to use them!
First, in order to use a Rewards certificate, the customer MUST spend AT LEAST the amount of the certificate. If you have a certificate worth $25 and ONLY want to buy a $12 CD or DVD, you are OUT OF LUCK ... you CANNOT use the certificate. I had a certificate for $60 (because of large appliance purchases), wanted to buy TV remote controls, and came up $1.00 or so short of the $60. I had to add a Kind bar for $1.48 that I really didn't want to bring my total over $60 in order to use the certificate! In the end, I returned EVERYTHING except the Kind bar (food is not returnable). Because of that Kind bar, I lost $5 in Rewards!
Second, Reward certificates are ONLY valid for 60 days. Buy a refrigerator, as I did, receive a large Reward certificate and you MUST run out and buy something or LOSE the benefit!
Third, if you need to return items purchased with a Rewards certificate, you are initiating a large headache. The first remote controls I bought did NOT work. I exchanged them for a different brand that proved unsuitable for my equipment. They were returned. More than half of my Rewards amount vanished. It was a nightmare dealing with "customer assistance" people in Mexico City who did NOT speak English well enough to be understood!
As I noted above, if you do a partial return, you are likely to LOSE some immediate reward because the program gives a $5 Reward for each $250 spent. Return even $1 worth of purchases and LOSE that $5 reward, as I did!
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"Do yourselves a favor and just buy your products from Amazon with their no hassle return policy. 15 days is ridiculously short. Best Buy put the product I purchased on sale for $200 less 14 days after I purchased the product, however, I didn't see that they put it on sale right away, so when I saw it a couple days later, I was past the 15 day window and they claim they couldn't do anything about it. Well, I can do something about it, by never shopping at Best Buy again...and telling everyone I know not to shop there! They will lose far more than the $200 credit they could have adjusted for me. Unhappy customers are the company's doom...well, that and Amazon! Best Buy = Amazon's Show Room! "
"Bought a laptop some months ago, DEAD no sign of life gone forever. They do not have a customer service where you can explain ur problem. Never again "
"The only reason they got 1 star is because I cannot give 0. I preordered a game from them 25 days before the release date with the promise I would receive it by the release date. I even called their customer service department 2 days before the release because the game had not shipped. I was assured that it would be shipped out (next day shipping) the day before release. Bestbuy did not ship the game until after 7pm and shipped using regular shipping speeds. contacted customer service and was told to wait for the game to be delivered.. You pre-order something so you have it as soon as it is released.. NOT the following week.
**update**
I finally got ahold of bestbuy corporate office to file a complaint and was told that that there were copies in stock in the store. Since they failed to ship the game on time, I could go purchase another copy and then return the one I pre-ordered.. gee, thanks. That is exactly what I want to do, go give you another $70 because you failed to follow through on your promises the first time.. no thank you bestbuy.. won’t be shopping there again"