"Bought the TV and it was supposed to be shipped to us. They sold the TV to someone else. They had no idea where that TV was located. I went on a wild goose chase round and round with them. They did not call back. They had no idea how to correct the problem. I will never shop in Best Buy again. Word of advice: don't use their shipping. We had a similar problem when we bought appliances but thought it was a fluke. It isn't; they literally suck that bad."

"I have had a serious problem getting my reward points corrected for the last EIGHTEEN months!! I've been awarded points for customer service, that never get to my account so I can use them, but sit in my profile. I, and any rep that looks, can see them, but they are NEVER actually put on my account. Also, points for purchases made are not properly awarded. I am an Elite Plus Member, and supposed to get a minimum of 1.5 points per dollar, but this does not happen. I have called EVERY month for the last EIGHTEEN months, and if it were not for the added value of having the reward points, I would not shop at best buy. Because they are NOT the best buy. I have decided that after much patience drained from me unnecessarily, and no action from them, I will make NO PURCHASES OF ANY KIND IN 2015!! Not even so much as a bottle of water or a stick of gum. I'm done. I want them to understand that customers DESERVE respect and integrity from the business they deal with. Right now, they do not."

"Bought a Galaxy TabPro 10.1 from Staples on 27-11-2014 and wondered whether BestBuy match the price as I wanted to get rid of some gift cards sitting in my wallet since long. I got a staples flyer too to show them. Staples Flyer had 2 different leaflets; one for Thursday and one for Black Friday. When I showed the flyer to the sales associate, he told me that the prices advertised is for Black Friday, not for Thursday. Then I showed the days and dates shown on the flyer, he suggested that the price might be misprinted. Staples cannot sell that item on this price today. I told them I have confirmed they were selling it on this price and that price was not misprinted. He called his immediate manager to resolve this matter. The manager told me the same. Then I finally showed my receipt that I already purchased this item but they still insisted that the price is wrong. They also told me that if I already bought that Tab then why I want to buy another. I told him the reason. He simply refused to sell that Item on that price and told me that only store manager can authorized to sell on this price who was in meeting and meeting was supposed to be continued for another 2 hours. Then I just checked the price of that Tab on bestbuy.ca and you know what I found... The same price I bought the Tab from Staples. No sales ass.ociate even tried to look what price Bestbuy is selling that item. I showed the Bestbuy price to sales ass. and manager. Those were some awkward moments for them that all their argument about the pricing were useless and lame. The manager said that now they can beat the Staples price (as both had the same advertised price). I was sick of the lame excuses and wasted my time there so I decided to say Goodbuy to BestBuy. I would rather shop somewhere else but not The WorstBuy."

"Best Buy is a very unprofessional company. On Black Friday, I was looking to buy a laptop, and was given incorrect information from the sales people on what the laptop provided and what discounts applied on it. As a college student, I was told that my discount did not supply on the laptop, when it did. After researching on my own and deciding to return the product, I waited in line for thirty minutes in the return line, with a full line of people behind me, and no one helped us until the manager had to come. Very unpleasant experience; their Geek Squad Return Policy is very flimsy. I would never recommend buying ANYTHING at Best Buy."

"No wonder this company is losing customers. They advertise black friday specials on an ipad air 2 64 gb for $100 off in store only. So, we go and wait in line at 5 pm thanksgiving only to find out they don't have any. They say apple never game them any.....so why the *^#* advertise on your website???? When asked for a rain check - response "sorry, we don't give rain checks". I stopped shopping at this pathetic retail chain a couple years ago but figured I'd give them another try - never again! Too many good dealers to buy products these days than to deal with Best Buy."

"Best buy ownings mills md. Avoid this store at all costs. Went in at 5PM today to mobile counter. Filled out form for new phone. Four reps behind counter, then, like magic all but one go to dinner. Rep serving elderly woman took 45 minutes, ten deciding on a black or white phone. Sitting right beside her. Rep was nice. Three reps came back, but not trained to do anything but sell cases. Then a person, who I had talked to when he came in after me, got served. They were mixing up the forms, not in order of arrival. At 6:30PM I left. I noticed sales associates in other depts. standing around wih no customers. Train more reps for the mobile dept. No management in evidence. Incompetent store management. Neer going to waste time at Best Buy again. Maybe they'll go the way of many other stores."

"Went to the one in Tiffany Spring, MO. They wouldn't help me because i looked poor. Also I stood in front of customer service for help while 4 employees laughed and had a great time, without helping me. Couldn't get a manager to answer my calls. Called HQ and they pretended to say they were going to help but never did. Called back 4 days later and they told me I never filed a discrimination case. I have the calls recorded and on top of it Their cameras show how i was treated differently. If someone knows a great lawyer in missouri to help me please email my ****@****. thanks"

"Just wasted an entire day waiting around for an appliance delivery. I had a verbal confirmation from the store, phone confirmation the night before and an email confirmation the day before.

After no one showed up, I called. The delivery service never scheduled my delivery. How the f$%k does that happen?

Now I need to cancel the order and buy it from Lowes, or HH Gregg, or Sears, or anywhere online."

"Despite what your eyes tell you and if you get in store service, what the sales staff tell you, Best Buy is just a warehouse, when you walk out with a product you bought from Best Buy you are on your own. I bought an appliance at Best Buy that needed service, naturally we called Best Buy, their repair staff, and I use that term loosely, literally made 6 trips to my house and all that time no use of the appliance. Finally their 800# told us they would send some one out who would help us contact the manufacturer and work out an exchange, Best Buy didn't show up for that appointment, nor did they call to reschedule or explain, they couldn't fix the unit and left us out to dry. In fact, out right lied and apparently think nothing of that type of behavior, even at the top management. Despite several sites like this one where Best Buy has terrible feedback they manage a A rating with the BBB which now shows me even the BBB can't be trusted. For more evidence I filed a complaint with the BBB in which Best Buy did absolutely nothing to resolve the issue. The first time I've ever had a company just give me the middle finger on a BBB complaint. One of the occasions while waiting for a repair we received 3 boxes of parts for the unit, the day comes the repair guy shows up he looks at the machine, says try using baking soda, turns on the machine and leaves before making sure it will work, he says call him if it don't, and it didn't. So we call the next day, he says he needs to order a part. Really? he leaves with 3 boxes of parts, he replaced nothing and he still needs to order a part? So I had to deal directly with the manufacturer. They sent some one out to fix the unit, this was recent so I'm not sure if the story end here or not. I also filed a complaint with my states attorney as I told "customer care" I would after their rejection via the BBB."

"I do not recommend shipping anything from bestbuy.com. Their shipping status lies. I ordered a few things, one of which was a SD memory card. I received a notice that it was shipped (a lie) and was supposed to be delivered in 1 week. However, the UPS tracking status said that they could not recognize the number. I called Bestbuy and they said that it was shipped and that it would be here the next day. Two days later and no package. I checked the tracking number again and it finally said that it was still at their facility waiting for UPS. I called them again and they said that it was ready for UPS pickup and that it would arrive while I was out of town for Thanksgiving. I told them that I wanted to cancel the order because I wouldn't be here to get the package. I asked her to call me back because I was on wait for a long time and I had to step out for a doctors appointment. She never called me back. When I got home I checked the tracking number and it had miraculously left their facility! I don't believe it. It will arrive more than a week past when they said it will and I if it is late by a day I won't be here to get it! I WILL NOT BUY FROM BESTBUY.COM AGAIN!!"

"I have gone to best buy in menifee a few times and each time I get horrible service. I order things online and they aren't ready when I get to the store even though I get the email. Also the employees just stand around and don't care to help you out!!! And when they ask you if you need help finding something they are walking away as they're doing it. By far the worst experience I've ever had at a best buy store. After my last visit last night I will not be giving them my business anymore."

"Best Buy's Geek Squad appointment scheduling is dysfunctional, inefficient and dehumanizing. I've just returned from my third interaction with them over the last month. I have stood in line for a half hour to be told to go and stand in another line for another half hour and then been told to talk to a floor associate which meant standing around waiting for another half hour. I have been sold the wrong part to get my streaming set up, then upsold to a new DVD player to accomplish what I need and then advised to buy a new TV when that didn't work. Went on YouTube and found a solution that was basically free and works like a charm. Meanwhile about 2 hours of standing in lines or on the floor at Best Buy for nothing. Now have taken a computer in for service and made an appointment which was not honored. Stood in line for a half hour to be seen because there was no check in. Now have tried to pick up the job and after waiting a half hour in line again I have been told by my Geek that she couldn't turn around and pick it off the shelf and hand it to me because this time I didn't have an appointment. It would have been faster to hand me my computer than it took for her to explain to me why she couldn't hand it over. Never again. Been a loyal customer for a decade but I'm through with Best Buy."

"Latest visit and the last, My 96 year old father wanted a new cell phone, Jitterbug seemed like the perfect one, so off to BestBuy in Mobile to purchase one, Young sales person found us what we were after, Then the dept manager got into the transaction as we wanted to toucn and feel the phone , phone was in box the dept manager Sara ? said we cound not take out of box and turned around and left. The new and young sales guy did not know what to do. So as you know what I did Left and will never return"

"Rated 1 star because I couldn't find anything lower. Bought A Stack Washer Dryer on-line from Best Buy. They sold it to us, billed the credit card, set up delivery, send confirmation via e-mail, we ordered the propane converter they said we we needed, hired the plumber, drove to meet them at the house, confirmed the delivery time twice and they never showed up. Called and they said they were just running late. Then got an automated e-mail saying to call to reschedule the delivery so called back. ??? The item was not in stock. Mind boggling disorganization."

"Very disappointing they advertise 150 trade in on ps3 for a xbox one. I went into the store on Rainbow and lake mead. And they offered me $40 for my Ps3. When I told them it said $150 on their web site.They said not all units qualify, which is BS. The unit was only a year old, i bought it last Xmas for my son. I will never shop at their store again. "