"I would never use best buy geek squad it has become a joke. I tried to get my phone replaced and they want a deposit of $250 or you have to mail your phone in and be with out a phone. They use to handle it in the store now they dont. What a joke"

"Just clearing out old emails and I came across my "purchase" from BestBuy.

To cut a (very) long story short, I bought a Christmas present from BB. They later told me it wasn't in stock and had no idea when it would be - and were surprised and unhelpful when I cancelled!!

So, if you're thinking of using them instead of, say, Amazon……don't

"

"Back in March 2012 I had purchased a playstation 3 from best buy, an when I checked out, I was asked if I wanted to buy the extra warranty/insurance for extra protection for my new playstation 3.
It sounded great!
I asked what does that provide me?
The clerk at the counter told me that I get a year free from playstation already, and than I can either buy the 1 year protection plan, or the 2 year protection plan?
I asked the guy when does that protection plan take place, the guy at the register told me that the best buy protection plan will take place after the free year warranty from playstation.
Mind you the guy at the register told me that he is an expert on all things playstation, and knows all the ins and outs of the protection plan from best buy and how it works, and told me that if I had any question that I need to go to him, because he's an expert on it all!
So I asked if I buy the 2 year protection plan from best buy an the one free year from playstation 3, than that would mean I have my playstation protected for 3 years right?!
The guy said YES! You are protected for 3 years!
The best buy plan won't take effect until the free year from playstation expires!
I was sold after that, so I told the guy to give me the 2 year protection plan on top of my free year so I can be protected for 3 years!
Well last month my playstation 3 literally fried itself out!
So I call best buy to get my playstation fixed!
Well turns out I was lied to!
The 1 free year from playstation and the 2 years from best buy run together!
So I only had 2 years of protection! Instead of 3 years!
So I told best buy that there employee told me that I have 3 years and told them exactly what he told me as I wrote it above. And everyone I spoke to literally did not care at all, and said "We can't do anything", "Buy a new one", "We can fix it, but you have to pay full price", "You should have called us before March!"
WOW! Are you serious?!
I was literally laughed at by one girl, I was hung up on twice, and nothing was done!
They did not care at all about me, my business, or my situation and problem!!
I was and still am COMPLETELY DISGUSTED by the lack of professional customer service! And the fact that they really did not give a crap, and literally could careless about my situation, and me!! I felt completely worthless, and that's the worst feeling in the world, and best buy is the worst company in the world! Esp for making me feel like that, and also for not even trying to help me at all! Or at least even trying to fake as if they cared! So sad!

What's even more sad, is that after all this stuff best buy put me through!
I call SONY playstation myself, and told them the situation, the problem I had, and everything best buy had done, made me feel, and put me through!
Do you know that SONY told me to send them my playstation 3, and they will fix it for me FREE OF CHARGE!!
I just had to pay for the shipping to ship it to them.
($10.87 for shipping and handling to SONY)
Well it turns out that my playstation was completely fried, and that they could not fix it at all, but that they are going to send me a brand new one because they couldn't fix it, and because I am such a loyal customer!
WOW! I could have cried!
Not only did I get a brand new playstation for only $10.87!
Not only did SONY fix my playstation after over a year of the warranty being expired, and they could have laughed at me, but they did not! They were completely professional! Made me feel like I was a loyal customer, and really made me feel that they did appreciate my business with them! That's an amazing feeling in the world and I am so blessed to be a SONY customer!
And I'm completely disgusted that I was ever a best buy customer!
Best buy could not help me after only 6 months of the protection plan being expired!
SONY Playstation not only fixed my problem, but sent me a brand new playstation 3 because mine was unable to be fixed, even after 1 year and 6 months after the warranty expired!
NOW THAT'S A COMPANY THAT CARES ABOUT THEIR CUSTOMERS!!
I will forever be a loyal customer to SONY! FOREVER!!

SONY is literally the best company ever!!
And I'm proud to be a SONY customer!
Best Buy is literally the worst company ever!!
And I'm disgusted that I was ever a Best Buy customer!
Worst company ever, worst customer service ever,
just the worst in all aspect all the way around and back! BAD! And SAD!

DO NOT SHOP AT BEST BUY!!
IT IS NOT WORTH IT!!
"

"Wow wish I had viewed reviews here before ordering online from Best Buy. I have never seen so many 1 star reviews as with Best Buy, and here I am adding another. I am not going to go into tedious details, but suffice it to say that after almost 3 hours and 4 different calls over 4 days- each time being assured that all was corrected and that my order would arrive as promised - there has STILL been no resolution to their error which was holding up my order. I have now cancelled my order and paid a premium to another vendor to get my item on time for my grandson's birthday. I WILL NOT DEAL WITH BEST BUY AGAIN UNDER ANY CIRCUMSTANCE where there is any other viable option, which I anticipate will be every time for a very long time. So frustrating! "

"I was looking to buy a tv from best buy that was open box. After numerous calls and being told by workers at best buy when asking to speak with a manager I was told they are closing in 30 minutes and to call back the next day! A few days later my fiancé and I went into the store and was told the tv was not for sale that they never had one that online was wrong. So we ended up buying one brand new. We did not have a truck so we had it delivered. They delivered it a few days later. We unboxed it set it up and went out of town for a couple days. When we got back we were finally able to use it only to find the screen had white pixels on the bottom left. I immediately called and told them which was on a Thursday. I was told they could not bring one till next Wednesday. Which I agreed to. I was also asked to please re box the 70" tv. Later that night we found out the upgraded model was only $100 more so we decided to ask to change it to the upgraded model. We were told we would have to pay another $2000 if we wanted the tv since we would not get the refund until they picked it up between 7am and 7pm on Wednesday. We asked if they would still honor the price the next week since they sale ended that Sunday. Which of course they said no.
On that Monday we called and cancelled our order. We just wanted to return the tv and get our credit back on our credit card. They assured us that it was cancelled and they would still be picking it up. Wednesday was our day off we waited there all day until 7pm and no one showed up! I immediately called the BB location we bought the tv and spoke with a manager who was very nice and apologized up and down and assured he would figure out what happened and was upset that he lost our business because best buy online would not "play ball" on the price. He said he would call back. He returned with a phone call 15 minutes later saying he apologized again and said ( I know this is a dumb question. But, do you even have a tv of ours because we don't show we have even delivered it ).... Seriously !?!? Again, he said he would get to the bottom of it and have someone come pick it up... He said he would call the next day... I waited for his call.. No call, I called best buy he already left. I called the next 5 days and he was either off that day or already left. Every time leaving a message with no return call. I finally spoke with another manager who had someone out the next day to pick it up... It's been 4 days since then and my card still shows the charges.. Let's see if they actually return it.

Best buy... Seriously we got a credit card with you just for this tv. And now we want to destroy this card to never have to think about getting anything with you again.... So disappointing."

"I made a purchase online and prior to hitting submit, it told me the deliver date. After I pressed submit the delivery date changed, so right away I called up to cancel as this was the reason I was placing order. I was told by lady that she had canceled the order. The next day I notice a charge and call them up. I am told it was shipped, so now I have to wait for item, get a return label, ship it back and wait god knows how long for my account to be credited. All because of them screwing up and I am the one having to deal with it. Poor customer service and not an incentive to buy from them."

"I bought to software games that didn't work and they wouldn't return them. I'm not shopping there anymore"

"Best buy from woodland park , NJ worst ever...poor customer service...worst manager unproffesional...manager is useless , unethical, helpless.Employees are worthless...I went to best buy to buy appliances because I needed to renew my whole kitchen and I waited more than an hour .I called the manager and he said he will send someone to help me with my purchase but no one came..They are lazy and liars...I recommend you all people to don't shop there ...bad customer service......It was my favorite but would never go back again!!!!!!!!!"

"Don't do business with Best Buy or the Best Buy Credit Card. They are totally incompetent and have no idea which each other is doing. I've called both and been told multiple things that lead to my online order being canceled and driving to a store in another town and being turned away when I have $1,500 of credit available. I was excited to have the Best Buy Credit Card but this has been a total nightmare. The more chances I try to give Best Buy and the Credit Card the more they disappoint."

"I asked for a price match on an identical television that their competitors were selling for less but they couldn't do it because Bestbuy had 'limited' quantities. Curious adjective to use. Arent' all items limited in quantity? It sorts of cuts the legs off of any authentic claim of price-match-guarantee.

"Dear D****,

Thank you for your email inquiry regarding a credit under our Lowest Price Guarantee for the Sony 70" 1080p 120Hz 3D LED Smart TV (KDL70W840B).

Upon looking at the item it is limited quantities on our side therefore we are not able to approve this request.

Please visit our Customer Service pages on Bestbuy.ca for further information on our Lowest Price Guarantee.

Thank you for choosing Bestbuy.ca.

Sincerely,

Elizabeth
1042343
Bestbuy.ca
"

"I was in need of a new MacBook It took the employee at least fifteen minutes for him to finally find the keys and retrieve the new laptop. I had to remind him again about the student discount, because he had already forgotten.

The employee attempted to pull up the internet on one of the display laptops, and didn't even know how to do so. I went to the Best Buy website and had me put my .edu email on College Student Deals. I checked my inbox, and I had received a confirmation email. I clicked "confirm", and was told I would receive a second email with a barcode that they could scan in order for me to receive the discount. We waited five minutes, and I had not received the second email. We tried this twice, and still, nothing. Another employee came over, and told me to check my junk folder. It was not there, and he told me to wait. I waited, and still, nothing. I ended up doing this on three different devices; my phone, as well as two display MacBooks. I had to log in and out of my school email, keep entering my .edu email on the website, keep clicking "confirm" on the first email, and after at least seven tries, I still did not receive the second email with the barcode to scan. I was told to wait ten more minutes, and it was suggested I tried logging into another computer and trying again. The employee that was helping me kept running over to who I assume was a manager, asking what to do. He kept running back and forth, and the higher-up employee never ended up coming back over to help, when clearly there was an issue, and the original employee was so obviously struggling. I asked the original employee if it was possible to manually deduct the discount, since I am a student and the glitch was on Best Buy's end. He went over to the other employee again, and came back over to let me know that they were unable to do so. I was finally told that if I were to receive the email with the barcode to scan in two weeks, that I could bring in the barcode along with my receipt, and would then be able to receive the student discount. If I didn't receive that email in seven or so tries and forty-some minutes that this went on, clearly I'm not going to receive it within the next two weeks.

The original employee told me at least four times that the student discount would get me $100 off of my macbook purchase. But later on, I was told (very bluntly and completely unapologetically by the higher-up employee) that this was incorrect, and that the discount was only $50. This was incredibly misleading.

I told the original employee that I also needed to purchase Microsoft Office for my new Mac, and he told me that with the purchase of the laptop, that I would be receiving $20 off. Then, when we got to the desk to pay, he told us that it actually wasn't the $140 Microsoft Office package which I was purchasing that was $20 off, but the $65 one-year package? This made absolutely no sense whatsoever, and was also extremely misleading.

The employee had no idea how to run a check through the machine, and had to call someone else over. Another employee came over to help, and once the check went through the machine, it supposedly showed on the screen that he needed to call a number to authorize the check. The original employee had no idea how to use the Best Buy phone, so he proceeded to use his personal cell phone to call the number. He then had no idea what to say to the woman on the other end. He called another employee over to help him, and was then told that he needed to use the Best Buy phone, and so he had to be shown how to do so. My mother requested that the employee that had come over to help stay, because it was obvious that the original employee had no idea what he was doing. Once the original employee was reconnected with the woman who was trying to authorize the check, the other employee that had come over to help finally took the phone and talked to the woman to verify the check. After another five minutes or so, and after asking my mother all of the verification questions, and after having to repeat her phone number three times, the check was finally verified.

During the time that the employee that came over to help the original employee was on the phone and waiting for the woman to verify the check, my mother told him that we had been having an awful experience so far. He responded by brushing off what my mother said by saying in a slightly sarcastic and uncaring way that "bad days get better". And at least four times in a disconnected, condescending manner, he told us that he "appreciated our business" and "thanked us" for "being so patient". He did not ask us what had occurred, did not get the manager, and did nothing to attempt to improve our negative experience.

So, an hour and a half later, and $120 more than we were originally told that we would have to pay.

Absolute worst customer service that I have ever received. I will never purchase anything from Best Buy again. "

"Just had the worst experience at the best buy off of Colorado Blvd. and Mexico In Denver Colorado! My Phone screen broke in my pocket and I of course have a protection plan with best buy but that did not matter to the geek squad. Really best buy thats how you treat customers. They told me I will have to pay $150.00 to replace my phone. I did not agree and as I was leaving the supervisor at best buy told me to F**k Off under his breath. I never had this problem before and I have had a phone service plan for years with best buy. What is the protection plan for then! The S4 costs only 150.00 to replace new why would I pay the same price for a phone that I can buy off the shelf for the same price. Especially when I pay 20 a month in phone protection for the last 4 years! I spend thousands of dollars every year for my business to best buy but I will never again. I am in internet marketing and the last thing you want to do is ruin your rep by screwing over good customers. I will be making my presents felt every way through blogs, promotions, social media, and word of mouth on how terrible and ripped off I feel from best buy. Thank You Best Buy for ruining our relationship!

Sincerely,
One of your best customers!"

"GgggggggggggggggGgggggggggggggggGggggggggggggggg"

"online order horrible experience, never buying from best buy again!!!!My card was hacked from Best Buy on line.I ordered 2 appliances 1 was back ordered but i was not told about it until the other one was delivered! No apologies,
I was waiting for a fridge, in the heat with a child in my home.I spoke to a manager , and they couldn't even give me a definitive date that the fridge would arrive. They said they would not refund the entire amount. i demanded that they would I am still waiting to see my bank statement. the amount charged was different than what showed up on line.
The entire process was a joke from beginning to end! Never again, I really question the ethics of Best Buy! "

"So let me preface that I have not purchased anything in a long time from Best Buy. I took the plunge a week ago and ordered a new washer and dryer under order number 674215012202 and they set a delivery day for October 6. I called twice to confirm the delivery day and per their email I would get a call the night before with a delivery window. Of course I don't get the call, so I am unsure if I should take the day off and wait for the delivery. Like the stupid jack ass that I am I stay home. On October 6 I call the 1800 best buy number and they show delivery is for today, but they can not see what the delivery window is because they have to wait until the store opens. They ask that I call back at 10 and speak to the appliance specialist. I call back at 10 and the appliance specialist tells me they have the washer dryer but that delivery is not scheduled.

Thank you best buy for wasting my time and making me waste a vacation day from work. They only happy ending to this story is that I did cancel the order and delivery. My advise is to not order appliances from Best Buy. The only positive thing I have about the experience is they refunded my money,"