"Have dutifully paid Best Buy Credit card services for 4 years. Late with last payment.... they tacked on $25 LATE FEE and took me out of promotion.
3 years ago a computer I got from them WITH SERVICE AGREEMENT. ....went through HELL getting it fixed. Girl that accepted it wrote out everything!!! Monitor cracked internally. When fixed.....service mgr wanted to charge me for cracking screen. We almost went to blows.
I will never step inside a store EVER again!!!!!!!!!"

"Best buy has so many systems problems I would never buy from them again. They are understaffed so you sit on a phone for minutes to schedule installation.

I made the mistake of spending $10,000 on TV and audio ad have regretted ever using Best Buy.

"

"I placed an order for 3 huge WorkForce Pro 4530 printers. Each box is 41lbs and huge, the box is very close to the size of my dishwasher!

On the day of delivery, I received two printers. I email BB support about the missing printer, and was told there were only "2" printers ordered.

I had to respond with a screen shot that showed my invoice, for some reason it created two lines. one with 1qty and a second line with 2qty.

Bestbuy said they would put in a "tracer" with ups to located the missing package/3rd printer.

I responded saying a 3rd printer was never sent. These things are huge!, and would each need its own box and tracking number.

I even responded with a picture of one box where it said "82lbs" 1of1. The other box I received said "41lbs 1of1".

It seems like there was a system error, and it created one shipping label for two printers. The tracking number does not say "1of2" etc.

Bestbuy does not care, saying UPS has look for the lost package. There is no lost package!

Tried my luck with phone support, after being on hold for 40mins I spoke to an agent that just kept saying "it shows 2 boxes were shipped, are you sure there is not two printers in one of the boxes".

After about 10mins of explaining this, the rep comes back saying their computers are down and if she could call me back. I asked for a supervisor, and said she could not transfer me till her computer updates.

I said ill wait. LOL Thats where we stand. Wait it go bestbuy.

I've never had a lost package by UPS and have never had to file a dispute for an item not received with my CC, so hopefully those odds will be in my favor because i've given up hope with BB.
"

"I ordered a new computer through their site. Checking out was an easy process and I received everything really fast and nicely packaged. "

"Best Buy deserves -5 stars for their unprofessional, incompetent customer service. Customer Service supervisor Jon didn't have the guts to talk to us a concern customer about a faulty gift card and had the nerve to ignore us and make his worker deal with it. We are going to deal with corporate customer service and voice our concern. No wonder Best Buy is going out of business. Worst service we've ever had. So disappointing because we spend lots of $$ at Best Buy but now that will change. "

"Potential customers beware of purchasing refurbished laptops. I haven't had my laptop for a year yet and it is completely falling apart. When I called the geek squad I was informed my 6 month warranty expired on 7/31/2014. I had no idea it only had a 6 month warranty and I would have to go somewhere else to have it repaired. Most places have a 1 year warranty, especially on refurbished items.

Funny thing is I went to their FB page to warn their potential customers as well and they deleted every single comment and banned me. That alone says a lot about the company.

Bottom line is I spent $577 on a refurbished samsung laptop and have to buy a new one since I didn't purchase the extended warranty. This is a lesson learned for me and I hope one as well for you as well. Apple is the best option as they go above and beyond to accommodate their customers regardless of their purchase date."

"9/19/14
I received an email from Best Buy announcing that I could trade up to the new iPhones and receive a $300 credit toward the purchase of a new one. In the email were pictures of the iPhone 6 & 6Plus. I went to the local store in Norwalk, CT and no 6Pluses were available. I asked for a rain check and was told the store could not do it. Then I was give more double speak about how the promotion was good for a week but they didn't know when the iPhone 6Plus would be coming in. But ... I could go to Brooklyn to get one. I asked if they would have it sent to Norwalk. No. I called up the Executive Resolution Dept. and entered Orwellian Corporate speak in circles for NO, WE DON'T REALLY CARE. It's not available. No rain check. After purchasing all my household appliances from Best Buy and spending many thousands of dollars over the years, I WILL NEVER DO BUSINESS WITH THEM AGAIN!"

"I ordered refrigerator on aug 20th, they confirmed they will deliver on sep 3rd. I got automatic phone call to confirm on sep 2nd. On the 3rd at 7 am. I got the phone call that the refrigerator was back order. I took day off for nothing. Then I called to complain they said delivery will be on 20th. Then the 14th I got automatic call about delivery on 15th. At 7 am got a called it will be 30 mins late. At 10 am. Delivery guys called they will be there at 10:30, I had been wAiting till 11 am called and checked they said they left because they could not get ahold of me. They left and couldn't come back. Again day off for nothing for second time. One more thing best buy charged my credit card on the 3rd. How could they do that???? now I have to re schedule again... So from aug 20th till sep 15th. Best buy suck! Never ever again"

""I spent a fair amount of time this week trying to order a Sony - Glacier White PlayStation 4 Destiny Bundle. The item was up for pre-order. As of writing this email, the item is still up for pre-order. Several times I added the order to my cart, selected a store for pick-up, and proceeded to submit the order. The order was cancelled after submission due to the item being sold out. I contacted on online support and was told that the item was not sold out and that I should be able to call in and place the order over the phone. I spent the next 20 minutes repeating the same process with a Best Buy representative over the phone. She had the same issue and eventually told me the item must truly be sold out.

After considering ordering it from another retailer, due to it being in stock at Amazon and Walmart, I decided to stay with Best Buy because I had a gift certificate. So I then placed an order for a standard system and pre-order the game Destiny - Order Number: BBY01-XX. The Best Buy website showed that I could pick the system up before 8:00pm last night and that the game would be available for pick up on the 9th. A short period of time later, I received an email notification that my order would not be available for pick up. I then called Best Buy support to find out the issue.

The Greenville store that my order was to be picked up from, reported that the item was not in stock. The rep over the phone told me that they could ship the order to my house in 2 to 3 weeks. Or that I could drive to the Anderson store, almost an hour from my home, to pick up the item. He also informed me that I had to make a decision about what to do with my order on that phone call and that after that decision had been made, the order could not be changed again. I then asked if I could pick the item up at the Spartanburg because it is somewhat close to my work. The rep stated that the store only listed one in stock and he would have to call in order to ensure they had it. He placed me on hold while he called the store. Once a rep at the store picked up, he brought me in on the call as he asked the store rep about the item. She giggled due to the fact that they had multiple in store, not the one as system had shown at the call center headquarters. The rep at the call center then apologized to me and attempted to change my order to that store. After he tried multiple times, the system finally accepted the order, and I received a confirmation.

So after multiple failed attempts to place an order online, a chat online with Best Buy customer service, multiple phone calls to Best Buy support, I get to drive 20 minutes from work on my lunch break to pick up part of my order that was supposed to be ready last night at the Best Buy near my home. Then, next week, I get to go to the store near my house to pick up the pre order item. Even though neither of these items are actually what I intended order, an item that is and was listed as available for pre-order but is supposedly sold out.

All of the Best Buy staff I dealt with was incredibly courteous and kind. However, the problem here appears to be Best Buy’s computer system or record keeping software. The fact that everything listed online during this whole process was wrong, including the store data that the call center employee had access to, is absurd. It makes me question if I went to the store that I originally placed the order at, if the “out of stock” item would be sitting on the shelf. Also, the fact that I had to decide what to do about my order on the phone call to customer service or that it would be cancelled is ridiculous. I told the rep that I would like to call back in tomorrow to decide but was told that policy dictated that I must make the decision then or my order would be completely cancelled."

****************
Response from Best Buy -

Thank you for contacting Best Buy.

First I would like to thank you for taking the time to compliment our Best Buy staff you dealt with as incredibly courteous and kind. Our associates work hard to ensure our customers are happy and well-served.

Please allow us to apologize with regard to the the website and system error in the item's availability. The availability of the items sometimes change without prior notice.

We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free.

Prices and promotions are subject to change, and may vary from those offered in our stores.

We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced.

Again, we are sorry.
*********************


In other words, what they post on their website means nothing. Thanks, Best Buy, for the info and addressing part of my concern with a canned apology.

"

"I ordered the Destiny Expansion pack 17 TIMES. Yep no joke. The website said available but I called customer service, the lady was nice, but they said it was out of stock. Half of the company doesn't know what the other half is doing.
Online support takes days. I eventually just gave up. Don't buy from BestBuy.com (or even the store) ever again"

"THE WORST ONLINE EXPERIENCE EVER.

I will never do business with these incompetent idiots again - I don't care how good their pricing is.

Did an online transaction for 1 items. CC company put a hold on my card for the order total - expected. I have emails confirming the items were shipped to my local store. I have an email saying one was delivered the other has a payment problem.

Turns out BB decided they'd refund the money (that they hadn't received), but that left the hold on my account. Then they tried to redebit my card which declined as I would have exceeded my limit - because of their hold. THREE phonecalls to BB got a lot of platitudes and "I don't know why that has happened" but never once did anyone offer anything to try and put it right. Basically, I was told that that's just how it is and expect the credit to hit my card in 7-10 days.

I just wish we could give zero stars - even that would be too high."

"Don't ever shop at there Oswego IL, location the managers are rude they don't know what there doing, would not give me my order just cause my ID did not match something, but it was the same ID I used to pick up orders many times in the past as well to make purchases in there store with the same Credit card. "

"Best Buys customer service is non existent. Purchased a car stereo here 2 months ago and was sold the wrong harness. I was blown off by two Best Buy stores in Dedham and Framingham MA by both Geek Squad and members of the audio department when I came in three different times to troubleshoot why my stereo wasn't working. When I brought this to a local sound shop they told me the harness was casuing my ground wire to back feed - and that it was not the right harness for the car (an obvious fact I had asked about when I brought the harness back to Best Buy, Best Buy offered to figure it out for 50 bucks). I called Best Buy corporate just to complain a little and was blown off and their email customer service support is non existent as well - I have a trail of four or five emails supporting this stuff, bottom line is shop somewhere else. They really don't care if you have a problem or if they're bad at solving it"

"Purchase process was good but warranty service sucks. I left a Bose Solo TV speaker for warranty repair on August 03 and have not gotten it back as of August 31. Upon inquiry I was told that product is only sent to the repair depot on Sundays and is received from the depot only on Thursdays. This means that shipping alone could add up to 2 weeks to the repair process. A representative told me the process could take up to 60 days. This length of time for a repair is totally unacceptable in this day and age."

"I had returned a computer because as it turned out -- it did not have an expansion slot that I needed. The people at Best Buy customer service did a wonderful job with me. They were attentive, and helped me get a computer that set me properly. I was impressed with their customer service. I had the geek squad place the expansion card, no problem and quickly, professionally performed. Kudos to those at Best buy."