ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.33/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5


5/5

2024-11-15

Smooth and happy experience

"Am very pleased with my experience. Website was easy to use.
I placed my order on 10/14 and it arrived on 10/30 - much quicker turnaround than expected. Arrived painlessly with UPS and took less than an hour to set up. It looks and feels nice and is way lighter than the previous one. Very happy overall
"


5/5

2024-11-04

2nd order

"This is my 2nd spa cover from BeyondNice. The first one lasted 8 years. They were able to find my previous order, make some changes I requested, and make and have a new one delivered quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-28

Love this hot tub cover!!

"First of all I felt like the ordering process was simple and easy to understand. The shipping was really quick; a lot faster than quoted. It came with the exact specifications ordered. It is an excellent quality cover and an upgrade to the one we had previously that absorbed so much water, we could hardly lift it. I love the mesh underside that keeps it from absorbing water. I would definitely recommend Beyond Nice hot tub covers!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-10-23

Great cover!

"This Spa cover fits our hot tub perfectly. Very easy to order, as Beyond Nice covered all aspects of our questions. From order placement to delivery took only 10 days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-23

Love our new spa cover!

"The whole experience of ordering our new spa cover was very simple. We received a couple of emails to verify all of our measurements. After a couple of weeks, our new spa cover arrived, and it fit like a perfect glove! We love the way it looks and the quality of materials it’s made from. We would definitely recommend and order from beyond nice again In the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-16

A place to go to get the right cover for the right hot tub

"My new cover is fantastic and I was able to configure it to fit my environment here in Texas where it doesn't get too cold in the winter. When I called to get specifics, I was always greeted with a knowledgeable person who walked me through the process. These guys are beyond nice. Tell everyone about them!
Order - #129980
Kirk
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-08

Perfect fit

"Easy to use measuring instructions, easy assembly, cover fit perfect. Very fast shipping. Highly recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-09-25

Great Customer Service and Quick Shipping!

"I had a damaged cover and this is the only place I could find a cover with a more options for similar price as the one the hot tub came with but actually way better quality. I ordered a custom cover online and spoke with a couple individuals over the phone to make sure I did everything right to ensure I got the size and features I was looking for in a cover. Once ordered it was made and shipped within a couple weeks. Order came non damaged and fit perfectly. Thanks so much for all your help! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-09-24

Save yourself some money and keep your old cover out of the landfill!

"My spa cover was old and the vinyl skin was falling off the styrofoam core. A replacement cover of the same quality would be near $800! I'm so glad I found Beyond Nice, as they are the only company that made replacement spa cover skins, and in the USA. I appreciated the detailed questions and helpful information when placing my order online.

I cut off the old vinyl, let my old foam core dry out, wrapped it in heavy-duty plastic sheeting, and it slid right in. A perfect fit! I love that I was able to reuse the styrofoam core, reduce waste, and save money.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-09-23

Great New Cover!

"I took a chance of just ordering the cover material to replace an 18 year old cover that was brittle and cracking. Not only does this new one look great, but it fit perfectly. It took about 15 mins to put the old foam cores into the new cover. Customer service questioned a measurement I took and sent additional info on how to properly measure and they were right! Sent new measurement and all is perfect. I love the new color and material I chose and saved a lot of money. Product shipped very fast.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-08-19

super fast

"i did an online order the end of july , i think maybe the 20th, they called me on the 22nd and the 24th just to reverify the measurements and i had the cover on the 30th. i couldn't believe how fast it was made and delivered, and it fit perfectly. so easy to order, the directions for measuring were super easy and i love that they called not once but twice to verify the measurements. i was told it would take 2-3 weeks for delivery and BAM, it came the next week.....couldn't believe it. it's an awesome cover,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-07-31

Replacement Core

"We needed to replace one half of the core of our Hot tub cover - the process was simple to measure and order. The core arrived in perfect condition (shipped with care).

Replacing the core was simple. We had a minor issue, and the customer service was very responsive and corrected things quite quickly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-07-30

Great cover, shipped fast!

"Needed a new cover to replace the waterlogged 4-year-old one bending our lifter, so I researched 5-6 cover companies and found Beyond Nice to have great reviews and a no-nonsense approach. Ordered our cover and expected to hear back in 6 weeks; imagine my surprise when the freight company reached out 10 days later to schedule delivery! The cover is exactly what I ordered and nicely finished. I'll be back in a few years, and I'll recommend to friends as well!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-07-22

EXCELLENT

"The service was excellent. Choices were great. When my color was not available, I got a call for my next choice & my order was expedited. A week later the new cover was on my hot tub. I was VERY nervous to order the cover online, but I got help where I needed it. The fit is great, I love the color (better than my 1st choice) & the extra protective cover works nice as well. FedEx hipping was a good choice too. I highly recommend Beyond Nice to anyone needing a new hot tub cover!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-07-10

Order # 129543 Replacement Foam insert for Swim Spa

"I was shopping for a cover for my swim spa, because I was having a hard time finding a replacement foam, insert for one of the 4 pieces. Mine had broken in the middle and was also water logged.
I found Beyond Nice! They were very helpful and had my replacement made and out to me in less than 3 weeks. It fit perfectly and My wife is happy that she can remove the top again by herself.
Thank you
Jason Stevenson
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges