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0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2013-09-03

"i am suppose to have my order last 24th of august but it didnt come. this is my second time that i order and it didnt come."


Verified
3/5

2013-09-03

"I have ordered several different items from BTR. Most often the service is very good, but for 2 of my purchases I have had to wait a month or more for delivery. But I was given a $!0 discount on any future purchase which was appreciated
"

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Verified
5/5

2013-09-03

"they are great Thank you."


Verified
5/5

2013-09-03

"I was happy with the quality of the items and especially getting in on the free shipping."


Verified
4/5

2013-09-03

"My first purchase from Beyone the Rack. Quality was okay. My daughter loved it."


Verified
1/5

2013-09-03

"I was pleasantly surprised (though slightly suspicious) of their friendly phone call a couple of days after I'd placed my order, just to confirm shipment, etc..
I placed 2 orders one day apart. I got my first order in a timely manner, although the shorts I'd ordered in my usual size, XS, were barely large enough for my 7-year-old cousin to wear!!
After receiving my first order, I moved from my grandparents' house and haven't spoken to them much since, so I may have received my second order (eventually) without knowing it, but I'm fairly certain my grandmother would have informed me if I had. I really wanted that skirt, too...
Their return policy/process is absolutely atrocious and makes it nearly impossible to return/exchange anything.
I will not be shopping with BeyondTheRack.com again.
"

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Verified
5/5

2013-09-03

"Fast shipping, item as described. thanks."


Verified
5/5

2013-09-03

"I always have a good experience when shopping and purchasing from Beyond The Rack. Unfortunately, it's hard to judge if a piece of clothing is going to fit when viewing a picture of it online, so sometimes I need to return an item. The process for returning is very easy as a postage paid return label is provided with the purchase. When I've returned items, I get the credit applied to my BTR account to use on a future purchase. BTR is a great online shopping experience!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-09-03

"Order was put through quickly and delivered quickly."


Verified
2/5

2013-09-03

"For a rating of excellent I would need to have it delivered sooner."


Verified
5/5

2013-09-03

"I was updated with the delivery status for the items ordered, I like that; Also I'm comfortable with their return policy for the items that don't suit me."


Verified
4/5

2013-09-03

"Great price for beautiful items. Shipping took a but long but finally had everything I asked. Hope to find some more items soon!"


Verified
5/5

2013-09-03

"The shoes arrived very fast"


Verified
2/5

2013-09-03

"Beyond the Rack was VERY late delivering. I think it took almost 3 weeks to arrive. "


Verified
4/5

2013-09-03

"One item arrived in a timely manner, but the 2nd item took a little longer."