"Ordered and paid for a color ATB they sent me a cheap garden phase ATB and refused to do anything and blocked me all I wanted is what I paid for "
"Hands down the best experiences in the reptile industry. I love shopping with them and they have great professional service and one of the largest selections of corn snakes online. Thanks Big Apple for always treating me so well."
"They sent me a really sick gecko. Respiratory infection, mouth rot bruises skinny and blind to boot. They said my pictures were to blurry so I sent more. No response, no refund and now a dead lizard. Booooo"
"I'm very dissapointed with the customer service at this place. The lack of professionalism is crazy. I was considering buying a skink from them and unfortunately will not be doing so after my very short and unexpectedly rude conversation with them. I'm pointing out that on their website they give a contact number for questions, as well as a posted statement saying "before you buy anywhere else text us for a better price". I didn't even ask for a "better price" I asked if they price match and if I could potentially pick out my skink from the ones available. This was my very unprofessional response I received. " That's a wild caught sub adult. So so different. No thanks. No wonder it's $449 and it's from Underground Reptiles. "
"The company canceled the order unilaterally without consultation
The reason for the cancellation was that I ordered it from another place."
"Excellent service and all the snakes I have purchased from Big Apple Herps have done very well. I will definitely be purchasing more in the future. "
"I ordered 2 snakes and they arrived overnight and were stunning , the customer service is amazing and i will be buying more in the future"
"Arrived healthy and in great shape. Super spunky and ready to go! Beautiful. Would Totally recommend Big Apple!"
"I purchased two baby whites tree frogs from BAH and I’m definitely happy. They’re super cute and small, in good health, and shipping was fast. Their prices are great too!"
"The high yellow baby leopard gecko I ordered arrived very securely packed and very healthy. I am very pleased with the service and gecko."
"Just got my baby and he is so far perfect. He has been eating right off the bat and appears healthy.. think of buying another soon!!!! Ty"
"Arrived perfect and healthy! I loved the cold pack especially since we have 100 degree temps! a+ customer service"
"Bought an iguana from Big Apple Herps and couldnt be more happy. Would recommend them to anyone. Will order again from them"
"very kind animal loveing p"
"They answered all my questions promptly. The chameleons I ordered was nice and healthy. I was very pleased with the quality of the animals received and the merchant "