"Made purchase of two books and it was quick and simple. Thank you!"
"I’m buying for resale. I would have liked to be able to easily enter my tax exempt status ahead of being charged sales tax automatically. I tried calling the 888 number, but you were closed and( did9nt want to delay my order by waiting until I had time to call to provide my resale number. This change should be something easily fixed! "
"First time to use this site. They had the book I was looking for when no one else did. I will buy from this company again. "
"Excellent service and great books to read! What more would any bibliophile want?"
"A little bothersome updating my password"
“Good afternoon! We do certainly apologize for the inconvenience this may have caused. For security purposes we do require a password update ever so often. If you ever need assistance with this process, please contact at 888-388-9909. Thank you for choosing BiggerBooks. -Beth”
"After a rocky start to purchase a much sought after book with repeated payment inputs, I finally was able to successfully get my item. That's win-win!!"
"Was not able to use promo code when purchasing. Otherwise great site!"
“Good afternoon! We're so sorry to hear the your coupon code did not apply to your order. I have emailed you directly to get more information about the coupon code , so we can resolve is issue as quickly as possible. Thank you for being a valued BiggerBooks customer. -Beth”
"It was fast and easy. No problems finding what I was looking for."
"everything popped up so quickly and automatically"
"appreciate the ease of finding and ordering book"
"Found a nice and affordable find!"
"So far so good, stoked to get these books at a good price."
"Easy process in placing order."
"you canceled my order with no valid explanation,
hoping the second try will go through."
“Good morning! We apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics, in regards to what causes these cancellations, other than generic notifications. Orders may take several business days to post as a refund. If you wish to place another order, please make sure your billing and payment information match exactly what your financial institution has on file. Thank you -Beth
”
"Ordering was efficient and economical. I appreciated that all titles in the series were fully stated."
A rep from BiggerBooks.com, Beth - Customer Service, has responded:
“Good evening! If you have a tax exempt status, please email your information to taxexempt@ecampus.com. Once your information is processed the sales tax charged on your previous order will be refunded and future orders will not be charged sales tax. If you need more information regarding this matter, please contact customer service at 888-388-9909. Thank you for being a valued customer. -Beth”