"Used from Android. Made mistake in credit card number. Impossible to backspace and reenter. Used camera opt. It left the mistaken number portion and added only missing fields!! Could not backspace.. Had to go back in browser. It forgot earlier entries. Had to start over. Frustrating."
"Found what I wanted in stock. Wanting to get it in time for a Christmas gift."
"Prices were much lower than other sources for textbooks, easy to find & compare, I was very pleased!"
"I couldn't find it anywhere else, but bigger books and it was reasonably priced too. "
"Found several books I had on my watch list for a better price here."
"Cheapest I could find book."
"Almost every other seller was severely gouging on price, with it unclear as to how many more printings there will be of this Icke title. I appreciate that Bigger Books offered a reasonable price."
"Easy process, prices are better than what you find from larger retailers, and provides an affordable option for students with textbooks "
"Had trouble with computer code"
“Good morning! we do certainly apologize for any inconvenience you have experienced. I will email you directly to gather more information about the code you tried to use. In the future you can reach out to customer service at 888-388-9909 for assistance. Thank you for shopping with BiggerBooks. -Beth”
"well-designed and efficient website, good selection, thanks - you had the mangas my daughter wanted, some of which are difficult to find"
"My orders are cancelled routinely."
“Good evening! We apologize for the inconvenience this has caused you. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service office is not given specifics, in regards to what causes these cancellations, other than generic notifications. If you need assistance with any future order, please feel free to contact customer service at 888-388-9909. We value you as a customer and appreciate your business. Thank you -Beth”
"Easy to order and had what I was looking for."
"this is my first experience with you. I'll probably be back."
"I was able to find a book that several sellers said were no longer available. So glad that I was able to locate some copies."
"so easy to use--found just what i was looking for"
A rep from BiggerBooks.com, Beth - Customer Service, has responded:
“Good morning! We do certainly apologize for the frustration you experienced while placing your order. We value as a customer and appreciate your feedback. Thank you for choosing BiggerBooks. -Beth”