"Put an order in for the cheese boards like others on this site. I was told that the information was missing so they could not ship. Within hours I received a phone call saying they, in fact, did have the information and the gifts were in production. When I checked a week later the representatives explained the quality was not up to their standards so the gifts were cancelled. How was the customer to know? They have sent a letter which has not arrived so no Christmas presents. My question is if they can call to tell me "yes" why not call or use the email to tell me "no" before it was too late for me to get a personalized gift. They offered credit, discount and free shipping but who would want to get involved with this company whose business practices are so customer unfriendly?"

"I was asking advice on a galactic launcer, the responder was helpful, and was getting info for me. We got cut off & I can't reconnect."

"Ordered three items beginning of November, for Christmas. Part of the order was received on Dec 15th...Wine Bottle cheese board with personalized label. It is of very poor quality and does not appear anything like advertised by Bits and Pieces. You can barely see the label through the glass. The second part of my order has said that it shipped on Dec. 4th, however its now December 18th and nothing...so much for my Christmas presents. Never, ever would I order anything from this company...I wish I had read reviews before I placed the order"

"I ordered several items thinking I was getting a deal because I was receiving 10% off the original price. It was supposed to be $56 for several items. Then they tacked on $13 for shipping which I cringed about but agreed to. It was not until I looked at my invoice that I saw they also tacked on $9 for tax (why was this not applied when I typed in my payment information?? I definitely would not have ordered it otherwise). It took a couple of weeks to ship but I had no issues with that otherwise. When I opened the box I was bothered by the quality of 3 of the 5 items. The most expensive item had been slightly crushed and had come apart. So I spent ~$80 for 5 items that are poor quality. I could have done better shopping at The Dollar Store. I am only happy with 2 of the items but thought I was paying way less for them than I did."

"I purchased 3 items from Bits & Pieces on Nov. 22, 2017. When they had not shipped out as of Dec. 1, I called the customer service line and was told they were getting ready to ship out that day and that I would soon receive a shipping email. Email never came, so I called customer service today, Dec. 5 and was told shipping is from 3 to 4 weeks and was scheduled for Dec 12. BTW, customer service is located in the Philippines. Started googling reviews for this company and came upon this page. Decided to call back to cancel. Was on hold with 1st rep for 15 minutes, while he was "working on getting the order cancelled". Disconnected me at the 15 minute mark. Called back again. 2nd rep says, oh they are packing that up to be shipped. I reply, no, they are not per the rep I talked to 15 minutes ago. Asked to talk to supervisor who still could not tell me that the order was definitely being cancelled. So disappointed as I thought I was buying from a company located in Indiana. Just hope I get my money back.
"

"My husband and I did an online order on November 16th. Still nothing has been shipped but they charged our card right away. Now three weeks later still nothing and still nothing shipped. Noe they say it's lost in processing and not to worry we will have it by Christmas. I have no faith in this company. They are crooks! "

"I bought a robot for my grandson for Christmas. When it arrived the shipping box was fine but the box the robot was in was smashed. It had to come from the company like this. I am worried the robot won't work due to the crushed box. I emailed customer service twice. I want to return it and get another one that isn't smashed since it is a Christmas present. It has been three days and I have not received a response.
I won't buy from this company again. I think the products are seconds or something due to the condition of the box the robot came in. "

"If you order from this company and have an issue - just write it off. You can call and e-mail until you are purple and you will get nothing but excuses when you call and not even that if you e-mail. So disappointing. So frustrating. So worthless. How do they stay in business?"

"I placed an order directly from web site; 10 days in and 3 phone calls later, still hasn't shipped. Spoke with 3 customer service reps, each lied by telling me either "I made it a priority" or "they are packing it now" to "it can take 2-3 weeks." They are probably too busy fulfilling their orders thru Amazon where they promise 2 day delivery for Prime members! NEVER AGAIN! BEWARE!!!"

"My mother called to order some items. The recording asked her a bunch of questions that she had to agree to to move forward. She ended up agreeing to some car repair agreement just to try to get thru to order something even though she doesn't drive. When she finally got thru to someone, the guy would not let her place her order. He kept offering her things. "If you give me your birth date, we will send you a $100 gift card." My mom kept telling him, "No, I just want to place my order." He wouldn't let her say no!!!! She said "No, I just want to place my order," at least 4 times before I started begging my mom to just hang up. The catalogue looked great, but the guy wouldn't even let her place her order in the first place. "

"Two evenings ago, ordered an item thru the catalog. My very first order. Spoke with a very professional young man who promised delivery w/n 7-14 days. Later that evening, reviews for the products offered by B&P came up on my computer which were awful. I was sickened. I was convinced I would never see or hear about my merchandise again. AND if I did receive it, it would be of poor quality. BUT-- today--a day and a half later, after placing my order, (not expedited) , I received my shipment, and it was a quality item as advertised. I could not be happier with my experience. I intend to order more items for Christmas. I understand misunderstandings occur with orders and shipments, but the reviews I read were just not my experience so far. I hope to have more good experiences with B&P in the future."

"Do not buy from this company. They do not ship in timely manner. Customer service gives you false information."

"Purchased three items on Oct 9, 2016....was told they'd be delivered with 2 weeks, which was OK because it was for a birthday Oct 30th. Items were just delivered yesterday, December 6th. Obviously, not delivered in time for the occasion it was purchased for. Very disappointed in this company. Won't shop there again.

Egads!!!"

"Take your money - then two weeks later deliver to the wrong address - they do not answer your emails...

Total waste of Space - do not order from this company!"

"I have ordered items Feb 1 2016. It is now May 17 2016 and no items have been delivered to me as I type this. They keep telling me it is on back order and it will be shipped as soon as they get them. Last two previous times I called they told me it was being shipped and I would be receiving them in 3-5 business days. Well it's been two weeks, so another call was done and same answer..........back order and will be shipped. Amazing how they took my money no problems and did not notify me that this product was on back order. Very dissatisfied customer and will not be dealing with this company any longer. A lesson learned!!!! "