"Service was very efficient and simple, no complaints. Thanks to Sharon from customer service!"
"I contacted Blade HQ Support after receiving an order from their labor day sale, which qualified for their promotional giveaway, but came without the promo item. I asked them about it and they said they ran out of stock, but they gave me a $20 credit anyway! Thank you Sharon from Blade HQ!"
"BladeHQ is amazing - seamless shopping and GREAT customer service. I had a request through BladeHQ customer service on an order I placed - Sharon from BladeHQ responded quickly, professionally, and helped me with what I needed! Can’t recommend them enough. "
"Had a great experience with BladeHQ. Had purchased a knife from them and was waiting for the delivery. Unfortunately the shipping company delivered my package to a house a mile from mine. Ultimately tracked it down but to my luck the box had been opened and the knife was stolen. I contacted BladeHQ and Sharon responded quickly (even on the weekend) and issued a refund for me. This tells me that they care about their customers. I immediately re-ordered that knife again because I want to continue doing business with them. Great place and great service from Sharon."
"I’ve been buying a ton of knives recently for gifts, my collection, self defense,ect and this has gotta be my fav company to buy from they have a amazing selection with great deals that they occasionally run, this paired with amazing customer service (thank you Sharon) is why I’ll never stop buying from them."
"I contacted you to help me log into my account. The people Sharon R. and Brooke H. assisted me and in the most efficient and cordial manner they resolved my problem in a short time, for which I am extremely grateful."
"I (Lionel Ducote) was looking through the selections that Blade HQ had for sale in an email advertisement today and ran across a knife I had purchased in the recent past which rusted and I Responded as it was an email advertisement. I told them that that particular knife they still had for sale had rusted and I had thrown it away, I was immediately refunded the purchase price and shipping? Unheard of and "Kim" was the Company's Deputy who did that for me without asking. ***** Rating from myself. Thank You Kim and Blade HQ for such wonderful service and products as I have purchased many knives from them. "
"just wanted to drop a line to express my sincere appreciation for the outstanding service and top-notch products BHQ consistently delivers. Their sales are unbeatable, and as someone who loves adding to their knife collection, Blade HQ has become my go-to destination. Your videos are not only informative but also incredibly entertaining.
Also Sharon R. Is amazing and very helpful! Give her a raise. I reached out with some account questions and she went above and beyond!
Ryan"
"This company is amazing to work with! Shout out to Melissa G. In customer service!"
"I’ve been buying from BladeHQ for years. They have a wide variety, ship quickly and take care of their customers. I can sincerely say I’ve never had a purchase from them I’ve had to return, or one that ended badly. After a recent bad experience with FedEx, Sharon R. in BladeHQ’s customer service department was quick to respond and help me out. I’ll definitely continue to make my knife purchases at BladeHQ and highly recommend it to others!"
"I had an issue. Kim took care of it in less than 24 hours. Amazing customer service. Wonderful products. Class act! I’m already placing another order. "
"I've ordered from BHQ multiple times. Recently encountered some shipping issues with multiple lengthy delays. Sharon at their Customer Service department responded quickly and at all hours to ensure that my concerns were addressed. Kudos to BHQ for striving to make things right!"
"Best place to buy knives online. Prompt Order Fulllfillment. Fast Shipping. OUTSTANDING CUSTOMER SERVICE!!! There was an issue with my recent order and BLADE HQ stepped up to take care of the manufacturer QC issue on my behalf. Thank you Wendy in Blade HQ Customer Support! You are great at your job, a true professional. I will continue to buy from Blade HQ and I would recommend Blade HQ to all EDC pocket knife enthusiast!
"
"About a month ago, I ordered a Cold Steel Magnum Kukri Machete to do yard work since where I live, it had rained hard. The shrubbery grew thick. Almost 2 weeks had passed until I contacted Ms. Kim F. in Blade HQ Customer Service Department. She helped me track down my package only to find out it had gotten lost in transit to Hawaii, where I live. She waived the shipping cost and re-sent another one of which I did receive it just yesterday (05/01/2024). Kim’s persistence, professionalism, kind and thoughtful demeanor in tracking my package from start to finish, makes me want to continue to do business with Blade HQ for all my cutlery needs. “Mahalo Nu’i Lo’a (Thank you very much) Kim and Blade HQ for your Excellent Customer Service!
Russell Amina, Pearl City, Hawai’i"
"I spoke to a customer service representative named Hannah
on Monday 04/29/2024 regarding a damaged product I received.
I also wanted to know the shipping status of 2 orders.
Hannah was very proficient and patient with answering my questions.
She immediately sent me an email with a tracking #. I was totally satisfied
how she dealt with my issues. She is an exceptional customer service representative."