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Product & services pricing
5.00/5
Chance of future purchase:
4.79/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2016-06-29

Best knife store period.

"Ships out fast, great prices, awesome selection. No better place to order a knife."


Verified
5/5

2016-06-28

Blade HQ delivers again

"Always a pleasure dealing with Blade HQ, They have excellent service and always deliver what they say. The interface for their website is also very user friendly."


Verified
5/5

2016-06-28

Excellent

"I'm able to find everything I need perfectly, shipping is really fast, every order I've made so far has come in 3-4 days with everything in perfect condition. "


Verified
5/5

2016-06-28

A catchy title!

"Um... I ordered a knife, it showed up on time, at a good price. What more can ya say about an online store? I'm old, and wouldn't mind receiving a paper catalog with my order, to drool over while using the john. Easier to browse then the Internet imho. Good website though. "


Verified
4/5

2016-06-28

Great service, but...

"Love dealing with you guys; website is good and shopping is easy. But, and please don't take this the wrong way, you have a lot of out of stock knives. I realise how hard it is to keep "one of everything" so this is not a major criticism."


Verified
5/5

2016-06-27

Great, as always.

"Blade HQ and it's sister company Blade Play are both exemplary in their customer service. I have never been less than thrilled with their work. I'm a mature individual that has been "around the block" more than once. Their service gives me hope for modern business practice."


Verified
5/5

2016-06-26

My wife's gonna love it...

"I am one of the few men privileged to have a wife that loves knives. It is always a pleasure to purchase from Blade HQ. Items always arrive promptly and in perfect condition. Makes birthday, holiday or any day shopping a breeze. Thank you Blade HQ!! #BladeHQ. "


Verified
2/5

2016-06-26

WTF!! BENCHMADE 810

"GOT THE BENCHMADE 810 CONTEGO AND WAS THRILLED UNTIL I OPENED THE BOX. UPON OPENING THE BOX I DISCOVERED THAT THE KNIFE HAD BLACK STUFF ALL OVER THE HANDLE. THE MORE I HANDLED IT THE MORE BLACK STUFF THAT I GOT ON MY HANDS. I CALLED BLADEHQ THE NEXT DAY AND THEY SENT A LABLE TO SHIP IT BACK. I ALSO CALLED BENCHMADE AND ASKED WHAT WOULD BE ALL OVER THE KNIFE THEY SAID NOTHING LIKE THAT SHOULD BE ON THE KNIFE. SO WE WILL SEE WHEN THE NEW ONE GETS HERE. WAS IT BENCHMADE OR BLADEHQ WE WILL SEE"


Verified
5/5

2016-06-26

They deliver what they promise.

"I have ordered the number of knives through Blade. They have always been on time and exactly as ordered. Their catalog is well populated by quality manufactures. So I can avoid the cheap stuff, e.g. - the $11.00 genuine Bowie.
I would have no problem directing anyone to their site.
"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
5/5

2016-06-26

BladeHQ delivers

"I have ordered many Benchmade products from BladeHQ for many years. Each and every time there has never been one time when I am left guessing when my items will arrive or if they'll arrive safely.

Very professional, courteous and always proficient.
"


Verified
5/5

2016-06-25

Top notch Service

"I was getting ready for the Hom Basilisk-R drop and i was able to buy two of them, but unfortunately my credit card was outdated which made me think that my order was cancel and i no longer had my items reserved. So i got an email saying that my items were on hold for 72 hours so i gave them a call, gave them my new credit card information, the person on the phone was very professional, he processed my information and in no time i had another email saying that my payments was approved and my items were on the way. I'm really happy with the service and specially with the 72 hour hold that they offer on the items purchased. Thank you BladeHQ."


Verified
5/5

2016-06-24

Orders from HQ

"My order of two knives from BladeHQ arrived quickly, correctly, and in perfect condition. BladeHQ, I salute you."


Verified
5/5

2016-06-24

Couldn't be happier

"As always, Blade HQ is the epitome of an outstanding company to do business with. A great website that is extremely informative, thoughtfully laid out and easy to use. Customer service is knowledgeable, informative and great to work with on any issue, and very informed on details relating to their products, and their use and performance. These guys don't just sell their products, they know and understand them, and can invariably answer questions from the perspective of an experienced knife collector and user. They ship on time, pack the items thoughtfully, and are instantly available if any questions or issues arise. I recommend them to my fellow knife junkies (as well as junkies-in training) without hesitation."


Verified
5/5

2016-06-24

Swift and timely customer service throughout experience.

"Blade HQ continues to do a fine job of keeping the customer in mind, through out the entire buying experience. "


Verified
5/5

2016-06-24

Dependable and quick!

"I put the order in in the evening, didn't pay for any expedited shipping, and I still got my awesome Benchie, in less than 5 days. "